Comerica Bank
Relationship Banker – Comerica Bank
Comerica Bank invites you to apply for the Relationship Banker role. The position supports Retail Banking Centers across the District, requiring occasional Saturday work.
What We Can Offer You
Career Growth – promotional opportunities
Incentive program based on performance
Paid Time Off (PTO)
Paid Holidays for Full Time/Part Time Employees
Health, Dental, Vision, 401(k) match and Life Insurance
Employee Assistance Program
Tuition Assistance Program (Full Time)
Financial Coaching and Benefit Guidance
Floating Cultural Holiday
Family-Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
Retirement Plan
Position Responsibilities Marketing Activities
Execute proactive marketing activities for attraction, retention, and expansion of customers.
Complete assigned daily planning activities.
Provide effective customer onboarding and engagement, introducing new and existing customers to Comerica’s products and services.
Act as a digital ambassador to transition customers to digital solutions.
Initiate quality financial wellness conversations to add value to customer relationships.
Support consumer portfolio management efforts to retain, expand, and increase portfolio customers.
Assist in community awareness events to increase bank outreach.
Utilize convergence for customer relationship management.
Operational Risk
Ensure compliance with applicable federal, state, and local laws and regulations, and Comerica’s policies.
Complete necessary compliance training.
Support risk and operational activities for the Role within the Banking Center.
Adhere to all Banking Center Risk Assessment and Compliance Standards.
Control and mitigate losses by following policies and procedures.
Customer Experience Management
Develop in-depth knowledge of consumer and small‑business products and services.
Lead and oversee banking center activities in the absence of the Banking Manager.
Consistently assess needs and add value to customers and prospects.
Educate and fulfill customer requests, routine and complex.
Resolve customer complaints.
Maintain and deepen existing relationships.
Follow defined customer experience guidelines and behaviors.
Complete Comerica Platform Training Program.
Provide remarkable customer service in all interactions.
Perform routine teller transactions as needed.
Maintain customer confidentiality and protect bank operations.
Partnership
Consistently impact Banking Center collaboration.
Identify opportunities to add value by introducing customers to partners.
Position Qualifications
Associate Degree from an Accredited College OR 60 college credits OR H.S. Diploma/GED and 3 years of customer service experience.
1 year of Customer Service experience.
1 year of Consumer Sales experience.
1 year of experience using Microsoft Office (Word, Excel, PowerPoint).
Work Info Category A – 100% in the office. Hours: 8:30 a.m.–5:30 p.m. Monday–Friday; 8:30 a.m.–12:30 p.m. Saturday. Salary: To be determined based on experience. Location: Tempe, AZ.
Comerica is proud to be an Equal Opportunity Employer – disability/veteran.
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What We Can Offer You
Career Growth – promotional opportunities
Incentive program based on performance
Paid Time Off (PTO)
Paid Holidays for Full Time/Part Time Employees
Health, Dental, Vision, 401(k) match and Life Insurance
Employee Assistance Program
Tuition Assistance Program (Full Time)
Financial Coaching and Benefit Guidance
Floating Cultural Holiday
Family-Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
Retirement Plan
Position Responsibilities Marketing Activities
Execute proactive marketing activities for attraction, retention, and expansion of customers.
Complete assigned daily planning activities.
Provide effective customer onboarding and engagement, introducing new and existing customers to Comerica’s products and services.
Act as a digital ambassador to transition customers to digital solutions.
Initiate quality financial wellness conversations to add value to customer relationships.
Support consumer portfolio management efforts to retain, expand, and increase portfolio customers.
Assist in community awareness events to increase bank outreach.
Utilize convergence for customer relationship management.
Operational Risk
Ensure compliance with applicable federal, state, and local laws and regulations, and Comerica’s policies.
Complete necessary compliance training.
Support risk and operational activities for the Role within the Banking Center.
Adhere to all Banking Center Risk Assessment and Compliance Standards.
Control and mitigate losses by following policies and procedures.
Customer Experience Management
Develop in-depth knowledge of consumer and small‑business products and services.
Lead and oversee banking center activities in the absence of the Banking Manager.
Consistently assess needs and add value to customers and prospects.
Educate and fulfill customer requests, routine and complex.
Resolve customer complaints.
Maintain and deepen existing relationships.
Follow defined customer experience guidelines and behaviors.
Complete Comerica Platform Training Program.
Provide remarkable customer service in all interactions.
Perform routine teller transactions as needed.
Maintain customer confidentiality and protect bank operations.
Partnership
Consistently impact Banking Center collaboration.
Identify opportunities to add value by introducing customers to partners.
Position Qualifications
Associate Degree from an Accredited College OR 60 college credits OR H.S. Diploma/GED and 3 years of customer service experience.
1 year of Customer Service experience.
1 year of Consumer Sales experience.
1 year of experience using Microsoft Office (Word, Excel, PowerPoint).
Work Info Category A – 100% in the office. Hours: 8:30 a.m.–5:30 p.m. Monday–Friday; 8:30 a.m.–12:30 p.m. Saturday. Salary: To be determined based on experience. Location: Tempe, AZ.
Comerica is proud to be an Equal Opportunity Employer – disability/veteran.
#J-18808-Ljbffr