Synchrony
Role Summary
Support consumer banking representatives, assist bankers with questions and provide guidance. Also assist with resolving escalated customer issues via phone.
Essential Responsibilities
Provide floor telephone coverage for all departmental hours of operation for Consumer Banking Representatives.
Support customer service representatives in the Consumer Banking environment by handling escalated calls and building/maintaining relationships with customers.
Track call volume and reasons to communicate training needs to appropriate parties.
Assist with training and coaching of Banking Representatives.
Troubleshoot password, safe‑key and log‑on issues with Banking Representatives and end users.
Perform other duties and/or special projects as assigned.
Qualifications / Requirements
Minimum of 6 months CARES/EHD/Escalations experience and/or minimum 6 months of financial experience in savings products.
Must meet 6 months’ time in position requirement (or 9 months if a new hire).
All internal employees must have at least a “consistently meets expectations” performance rating and have approval from manager (or manager and HR if not meeting time/performance).
Must not be on active formal or final formal corrective action.
Desired Characteristics
Working knowledge of Deposits Workstation, Aperio, Nautilus, and Compass.
Ability to learn and adapt to a fast‑paced environment.
Attention to detail.
Demonstrated self‑starter and team player.
High level of integrity.
Strong analytical skills with the ability to process information, analyze data, and offer effective solutions.
Ability to handle and prioritize multiple tasks.
Proven strong interpersonal skills and two‑way communications.
Eligibility Requirements
Must be 18 years or older.
Must have a high school diploma or equivalent.
Must be willing to take a drug test, submit to a background investigation and fingerprints as part of onboarding.
Must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
Legal authorization to work in the U.S. is required.
We will not sponsor employment visas, now or in the future.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard — but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.
Job Family Group: Customer Service Operations
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Essential Responsibilities
Provide floor telephone coverage for all departmental hours of operation for Consumer Banking Representatives.
Support customer service representatives in the Consumer Banking environment by handling escalated calls and building/maintaining relationships with customers.
Track call volume and reasons to communicate training needs to appropriate parties.
Assist with training and coaching of Banking Representatives.
Troubleshoot password, safe‑key and log‑on issues with Banking Representatives and end users.
Perform other duties and/or special projects as assigned.
Qualifications / Requirements
Minimum of 6 months CARES/EHD/Escalations experience and/or minimum 6 months of financial experience in savings products.
Must meet 6 months’ time in position requirement (or 9 months if a new hire).
All internal employees must have at least a “consistently meets expectations” performance rating and have approval from manager (or manager and HR if not meeting time/performance).
Must not be on active formal or final formal corrective action.
Desired Characteristics
Working knowledge of Deposits Workstation, Aperio, Nautilus, and Compass.
Ability to learn and adapt to a fast‑paced environment.
Attention to detail.
Demonstrated self‑starter and team player.
High level of integrity.
Strong analytical skills with the ability to process information, analyze data, and offer effective solutions.
Ability to handle and prioritize multiple tasks.
Proven strong interpersonal skills and two‑way communications.
Eligibility Requirements
Must be 18 years or older.
Must have a high school diploma or equivalent.
Must be willing to take a drug test, submit to a background investigation and fingerprints as part of onboarding.
Must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
Legal authorization to work in the U.S. is required.
We will not sponsor employment visas, now or in the future.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard — but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.
Job Family Group: Customer Service Operations
#J-18808-Ljbffr