Otis Elevator Co.
Service Manager - Sales and Operations
Otis Elevator Co., Irving, Texas, United States, 75084
Overview
Date Posted:
2025-12-02
Country:
United States of America
Location:
OT423: TD - DALLAS, TX 2421 State Highway 161 Frontage Road, Irving, TX, 75062 USA
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?
The Service Manager – Sales and Operations is responsible for managing all sales and operations processes, providing direction for continuous improvement initiatives, and meeting or exceeding the operating territory’s business objectives. The role leads service sales and operations activities related to building and maintaining current customer loyalty and expanding the existing portfolio. Responsibilities include day‑to‑day management of field staff, employee selection, field training, and safety.
Your Leadership Impact
Partner with and support the OT General Manager in developing and implementing the operating territory service sales and operations business plan to achieve financial and non‑financial objectives.
Lead field operations for all service/maintenance projects and service sales while maintaining project schedules and ensuring deadlines are met.
Set expectations for field technician engagement and provide support for ongoing training and performance management to ensure quality improvement and active participation of all mechanics in performance reviews.
Expand customer portfolio and unit count while providing best‑in‑class partnership and support to grow business and increase customer loyalty.
Develop action plans to address deficiencies regarding safety, callback rates, and technical support.
Generate field leads and assist service sales representatives in selling upgrades and repairs.
Develop a keen sense of key prospective customers within the OT and manage all accounts to increase customer loyalty.
Recommend and detail changes in maintenance service documentation, methods, process, design, and delivery.
Set budgets for material and labor within Otis guidelines and complete required maintenance and repairs within those budgets.
Conduct field education training to create and maintain a safe working environment.
Perform field safety audits, jobsite inspections, and develop site safety/logistics plans. Coordinate personnel and product safety responsibilities including driving personnel safety training, process adherence, and the execution of proper technical training and equipment testing.
Coordinate all material deliveries and issue purchase orders.
Engage in pro‑active labor relations with local business agents with support from Otis’ Labor Relations team.
Responsible for the hire and onboarding of new team members.
Interface with Product Line experts on operational challenges, including product issues, safety concerns, and parts fulfillment.
Lead the resolution of all customer issues within your OT as the key point of escalation, including collection efforts and contractual disputes.
Coach, mentor, and develop your team of Sales and Operations through aligned, clear sales goals and continuous performance tied to targets and sales KPIs.
Your Experience
Education
– Bachelor’s degree highly desired with 5 years of experience or High school/equivalent with 10 years of relevant experience.
Possession of overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness of contract terms and conditions.
Multiple years of experience in various assignments within the Company, in the Elevator industry, or in another service‑oriented business.
5+ years B2B sales experience.
5+ years people leadership experience in the elevator industry or related field.
Proven experience understanding financial statements, commercial contracts, and overall product knowledge and application.
Strong desire for candidates who have a proven track record of meeting financial goals and objectives.
Basic Qualifications
5+ years elevator industry management experience strongly preferred.
Ability to work in a highly team‑oriented and dynamic environment.
Strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
Self‑motivated with the ability to manage many simultaneous projects and responsibilities.
Comfortable in a technical environment utilizing Microsoft‑based computer software.
Strong leadership skills, goal‑oriented, and self‑motivated with strong time management and organizational skills.
Knowledge and strict enforcement of company EH&S policy and processes.
Benefits
Uncapped earning potential.
Autonomy to build your sales portfolio, including working on high‑value deals.
The chance to work for an industry‑leading brand with an historic legacy.
Real commitment to career progression with access to funded study schemes such as the Employee Scholarship Program.
401(k) plan with a generous company match and automatic retirement contribution. Comprehensive medical, prescription drug, dental, and vision coverage.
Three weeks of paid vacation, along with paid company holidays.
Paid sick leave, employee assistance, and wellness incentive programs.
Life insurance and disability coverage.
Voluntary benefits, including options for legal, pet, home, and auto insurance.
Generous birth/adoption and parental leave benefits, as well as adoption assistance.
Tuition reimbursement program.
Recognition and spot performance bonus opportunities.
Equal Opportunity Employer Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
Privacy Policy and Terms Click on this link to read the Policy and Terms.
#J-18808-Ljbffr
2025-12-02
Country:
United States of America
Location:
OT423: TD - DALLAS, TX 2421 State Highway 161 Frontage Road, Irving, TX, 75062 USA
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?
The Service Manager – Sales and Operations is responsible for managing all sales and operations processes, providing direction for continuous improvement initiatives, and meeting or exceeding the operating territory’s business objectives. The role leads service sales and operations activities related to building and maintaining current customer loyalty and expanding the existing portfolio. Responsibilities include day‑to‑day management of field staff, employee selection, field training, and safety.
Your Leadership Impact
Partner with and support the OT General Manager in developing and implementing the operating territory service sales and operations business plan to achieve financial and non‑financial objectives.
Lead field operations for all service/maintenance projects and service sales while maintaining project schedules and ensuring deadlines are met.
Set expectations for field technician engagement and provide support for ongoing training and performance management to ensure quality improvement and active participation of all mechanics in performance reviews.
Expand customer portfolio and unit count while providing best‑in‑class partnership and support to grow business and increase customer loyalty.
Develop action plans to address deficiencies regarding safety, callback rates, and technical support.
Generate field leads and assist service sales representatives in selling upgrades and repairs.
Develop a keen sense of key prospective customers within the OT and manage all accounts to increase customer loyalty.
Recommend and detail changes in maintenance service documentation, methods, process, design, and delivery.
Set budgets for material and labor within Otis guidelines and complete required maintenance and repairs within those budgets.
Conduct field education training to create and maintain a safe working environment.
Perform field safety audits, jobsite inspections, and develop site safety/logistics plans. Coordinate personnel and product safety responsibilities including driving personnel safety training, process adherence, and the execution of proper technical training and equipment testing.
Coordinate all material deliveries and issue purchase orders.
Engage in pro‑active labor relations with local business agents with support from Otis’ Labor Relations team.
Responsible for the hire and onboarding of new team members.
Interface with Product Line experts on operational challenges, including product issues, safety concerns, and parts fulfillment.
Lead the resolution of all customer issues within your OT as the key point of escalation, including collection efforts and contractual disputes.
Coach, mentor, and develop your team of Sales and Operations through aligned, clear sales goals and continuous performance tied to targets and sales KPIs.
Your Experience
Education
– Bachelor’s degree highly desired with 5 years of experience or High school/equivalent with 10 years of relevant experience.
Possession of overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness of contract terms and conditions.
Multiple years of experience in various assignments within the Company, in the Elevator industry, or in another service‑oriented business.
5+ years B2B sales experience.
5+ years people leadership experience in the elevator industry or related field.
Proven experience understanding financial statements, commercial contracts, and overall product knowledge and application.
Strong desire for candidates who have a proven track record of meeting financial goals and objectives.
Basic Qualifications
5+ years elevator industry management experience strongly preferred.
Ability to work in a highly team‑oriented and dynamic environment.
Strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
Self‑motivated with the ability to manage many simultaneous projects and responsibilities.
Comfortable in a technical environment utilizing Microsoft‑based computer software.
Strong leadership skills, goal‑oriented, and self‑motivated with strong time management and organizational skills.
Knowledge and strict enforcement of company EH&S policy and processes.
Benefits
Uncapped earning potential.
Autonomy to build your sales portfolio, including working on high‑value deals.
The chance to work for an industry‑leading brand with an historic legacy.
Real commitment to career progression with access to funded study schemes such as the Employee Scholarship Program.
401(k) plan with a generous company match and automatic retirement contribution. Comprehensive medical, prescription drug, dental, and vision coverage.
Three weeks of paid vacation, along with paid company holidays.
Paid sick leave, employee assistance, and wellness incentive programs.
Life insurance and disability coverage.
Voluntary benefits, including options for legal, pet, home, and auto insurance.
Generous birth/adoption and parental leave benefits, as well as adoption assistance.
Tuition reimbursement program.
Recognition and spot performance bonus opportunities.
Equal Opportunity Employer Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
Privacy Policy and Terms Click on this link to read the Policy and Terms.
#J-18808-Ljbffr