Otis Elevator Co.
The Service Manager – Sales and Operations, is managing all sales and operations processes, providing direction for continuous improvement initiatives, and meeting or exceeding the operating territory’s (OT) business objectives. You will lead the service sales and operations colleague activities related to building and maintaining current customer loyalty and expanding the existing portfolio. You will be responsible for day-to-day management of field staff, employee selection, field training, and safety. This individual will also lead operations efforts and priorities to ensure superior customer satisfaction in Phoenix operating territory in direct reporting partnership with the General Manager. Conduct field education training ensuring that we create and maintain a safe working environment Perform field safety audits, jobsite inspections, and develop site safety/logistics plans Ensure coordination of personnel and product safety responsibilities including driving personnel safety training and process adherence and the execution of proper technical training and equipment testing * Lead the resolution of all customer issues within your OT as the key point of escalation including collection efforts and contractual disputes* Coach, mentor, and develop your team of Sales and Operations through aligned and clear sales goals and continued performance directly tied to targets and sales KPIs##* Bachelor’s degree highly desired, with 5 years of experience* High school, or equivalent, plus 10 years of relevant experience* Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.###### **Work Experience*** Multiple years of experience in various assignments within the Company, in the Elevator industry, or in another service-oriented business.* 5+ years business to business sales experience* 5+ years people leadership experience in the elevator industry, or related industry* Proven experience understanding financial statements, commercial contracts, and overall product knowledge and application* Strong desire for candidates who have a proven track record of meeting financial goals and objectives###### **Basic Qualifications*** 5+ years elevator industry management experience strongly preferred* Ability to work in a highly team-oriented and dynamic environment* Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers* Needs to be self-motivated and able to manage many simultaneous projects and responsibilities**Your Experience:**### ### **Education*** Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software* Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills* Knowledge and strict enforcement of company EH&S policy and processes**Benefits:** Otis currently provides our colleagues with the following benefits: Voluntary benefits, such as legal, pet, home, and auto insurance Birth/adoption and parental leave benefits If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
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