TD
Retail Banker I- Gilford
Job located in Gilford, New Hampshire, United States.
Work Information
Hours:
40 hours per week
Pay:
$22.50 - $29.00 USD
Line Of Business:
Services bancaires personnels et commerciaux
Job Description As a Retail Banker I, you will serve as a customer liaison, bringing financial expertise and consultative advice to help customers with their banking needs. Your work will support TD’s brand promise, driving growth by identifying TD solutions that meet customer financial goals and strengthening the customer relationship.
Depth & Scope
Proficient in products, services, and routine transactions; identify opportunities to educate customers or refer to partners.
Maintain a deep understanding of the full product suite and business processes at a low‑to‑moderate complexity level.
Build and nurture customer relationships through active listening and proactive conversations.
Make product recommendations based on customer needs, highlighting benefits that support customers during challenging times.
Use CRM tools to assess customer needs, identify solutions, and lead outbound sales activities.
Resolve customer issues independently, escalating only when necessary.
Explain detailed information to customers, ensuring clarity and understanding.
Complete teller training upon hire to handle customer transactions.
Participate in customer outreach, servicing and advisory activities.
Engage customers about loan products and facilitate application intake.
Maintain active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
Education & Experience
HS Diploma or GED.
1+ years of customer or sales experience (volunteer, education, or military preferred).
Teller experience preferred; must complete teller training upon hire.
Demonstrated ability to engage customers and educate on products.
Strong organizational skills, multitasking in a fast‑paced environment.
Excellent communication; concise, clear, consistent.
Ability to schedule, prioritize work, and meet deadlines independently.
Sound judgment and problem‑solving skills.
Proficiency in Microsoft Office.
Notary License preferred.
Customer Accountabilities
Deliver legendary customer experience through relationship building and service.
Support the bank’s customer service strategy; provide end‑to‑end advice, consulting, and proactive insights.
Serve as a customer advocate, increasing financial confidence and providing timely solutions.
Execute appropriate behaviors to deliver an unexpectedly human store experience.
Lead lobby operations: greet, determine needs, and direct customers effectively.
Educate customers on self‑service options that match preferences.
Act as escalation point for customer inquiries.
Perform teller transactions (check cashing, deposits, transfers, withdrawals) while adhering to fraud mitigation and policies.
Consider the impact of decisions on TD, its customers, and stakeholders.
Act as a brand champion internally and externally.
Educate clients on digital self‑service channels.
Create personalized interactions in each transaction.
Shareholder Accountabilities
Ensure compliance with regulations (Bank Secrecy Act, Patriot Act, etc.) to minimize risk.
Participate in daily operations and align with TD’s risk framework.
Apply operating policies and procedures accurately.
Support timely completion of business processes.
Escalate non‑standard or high‑risk activities as needed.
Prepare accurate documentation reflecting client intentions.
Conduct due diligence for all customer transactions.
Know and comply with the Bank Code of Conduct.
Contribute to operational excellence and sound location management.
Employee/Team Accountabilities
Participate fully in the team, fostering a positive work environment.
Enhance knowledge and share expertise within the team.
Engage in performance management and development activities.
Communicate project status and day‑to‑day information timely.
Promote a fair, inclusive environment.
Serve as a brand ambassador for the business area and TD.
Use coaching feedback to improve performance.
Build relationships with partner bankers for referrals.
Align with TD Model, Brand, and Culture.
Collaborate to achieve team and organization success.
Pursue quality improvements with high attention to standards.
Take ownership of career aspirations and seek diverse feedback.
Embrace change positively.
Adhere to TD’s Shared Commitments and code of conduct.
Support an inclusive culture reflecting TD’s diversity agenda.
OCC Language
Position falls within the definition of Loan Originator and Mortgage Loan Originator per Regulation Z and SAFE Act.
Eligibility for registration as a registered mortgage loan originator with NMLS required.
Must pass criminal and credit background checks; provide required certifications.
Physical Requirements
Occasional: Domestic travel, walking, carrying under 25 lbs., lifting under 25 lbs., reaching overhead, reaching forward, pushing, pulling, twisting.
Continuous: Sedentary work, performing multiple tasks, operating office equipment, responding to sounds, sitting, standing, concentrating, applying common sense, reading/writing, basic math.
Modality: No requirements for frequent or continuous lifting over 25 lbs., or climbing.
Who We Are TD is one of the world's leading financial institutions and the fifth largest bank in North America. We deliver legendary customer experiences to millions of households and businesses worldwide. Our vision is to Be the Better Bank, enriching the lives of our customers, communities, and colleagues.
Our Total Rewards Package Our package includes base salary and variable compensation, health and well‑being benefits, savings and retirement programs, paid time off (Vacation PTO, Flex PTO, Holiday PTO), banking benefits and discounts, career development, and recognition rewards.
Additional Information We provide regular development conversations, training programs, and competitive benefits to support colleagues in thriving at work and at home.
Colleague Development We support career growth through frequent conversations, performance discussions, access to an online learning platform, and mentoring programs.
Training & Onboarding Training and onboarding sessions will equip you with all necessary skills for success.
Interview Process We will contact candidates of interest to schedule interviews and communicate outcomes promptly.
Accommodation TD Bank is an equal opportunity employer. All qualified applicants receive consideration without regard to protected characteristics. If you require accommodations during the application process, email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Finance and Sales
Industries
Banking
Referrals increase your chances of interviewing at TD by 2x.
Get notified about new Retail Banker jobs in Gilford, NH.
#J-18808-Ljbffr
Work Information
Hours:
40 hours per week
Pay:
$22.50 - $29.00 USD
Line Of Business:
Services bancaires personnels et commerciaux
Job Description As a Retail Banker I, you will serve as a customer liaison, bringing financial expertise and consultative advice to help customers with their banking needs. Your work will support TD’s brand promise, driving growth by identifying TD solutions that meet customer financial goals and strengthening the customer relationship.
Depth & Scope
Proficient in products, services, and routine transactions; identify opportunities to educate customers or refer to partners.
Maintain a deep understanding of the full product suite and business processes at a low‑to‑moderate complexity level.
Build and nurture customer relationships through active listening and proactive conversations.
Make product recommendations based on customer needs, highlighting benefits that support customers during challenging times.
Use CRM tools to assess customer needs, identify solutions, and lead outbound sales activities.
Resolve customer issues independently, escalating only when necessary.
Explain detailed information to customers, ensuring clarity and understanding.
Complete teller training upon hire to handle customer transactions.
Participate in customer outreach, servicing and advisory activities.
Engage customers about loan products and facilitate application intake.
Maintain active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
Education & Experience
HS Diploma or GED.
1+ years of customer or sales experience (volunteer, education, or military preferred).
Teller experience preferred; must complete teller training upon hire.
Demonstrated ability to engage customers and educate on products.
Strong organizational skills, multitasking in a fast‑paced environment.
Excellent communication; concise, clear, consistent.
Ability to schedule, prioritize work, and meet deadlines independently.
Sound judgment and problem‑solving skills.
Proficiency in Microsoft Office.
Notary License preferred.
Customer Accountabilities
Deliver legendary customer experience through relationship building and service.
Support the bank’s customer service strategy; provide end‑to‑end advice, consulting, and proactive insights.
Serve as a customer advocate, increasing financial confidence and providing timely solutions.
Execute appropriate behaviors to deliver an unexpectedly human store experience.
Lead lobby operations: greet, determine needs, and direct customers effectively.
Educate customers on self‑service options that match preferences.
Act as escalation point for customer inquiries.
Perform teller transactions (check cashing, deposits, transfers, withdrawals) while adhering to fraud mitigation and policies.
Consider the impact of decisions on TD, its customers, and stakeholders.
Act as a brand champion internally and externally.
Educate clients on digital self‑service channels.
Create personalized interactions in each transaction.
Shareholder Accountabilities
Ensure compliance with regulations (Bank Secrecy Act, Patriot Act, etc.) to minimize risk.
Participate in daily operations and align with TD’s risk framework.
Apply operating policies and procedures accurately.
Support timely completion of business processes.
Escalate non‑standard or high‑risk activities as needed.
Prepare accurate documentation reflecting client intentions.
Conduct due diligence for all customer transactions.
Know and comply with the Bank Code of Conduct.
Contribute to operational excellence and sound location management.
Employee/Team Accountabilities
Participate fully in the team, fostering a positive work environment.
Enhance knowledge and share expertise within the team.
Engage in performance management and development activities.
Communicate project status and day‑to‑day information timely.
Promote a fair, inclusive environment.
Serve as a brand ambassador for the business area and TD.
Use coaching feedback to improve performance.
Build relationships with partner bankers for referrals.
Align with TD Model, Brand, and Culture.
Collaborate to achieve team and organization success.
Pursue quality improvements with high attention to standards.
Take ownership of career aspirations and seek diverse feedback.
Embrace change positively.
Adhere to TD’s Shared Commitments and code of conduct.
Support an inclusive culture reflecting TD’s diversity agenda.
OCC Language
Position falls within the definition of Loan Originator and Mortgage Loan Originator per Regulation Z and SAFE Act.
Eligibility for registration as a registered mortgage loan originator with NMLS required.
Must pass criminal and credit background checks; provide required certifications.
Physical Requirements
Occasional: Domestic travel, walking, carrying under 25 lbs., lifting under 25 lbs., reaching overhead, reaching forward, pushing, pulling, twisting.
Continuous: Sedentary work, performing multiple tasks, operating office equipment, responding to sounds, sitting, standing, concentrating, applying common sense, reading/writing, basic math.
Modality: No requirements for frequent or continuous lifting over 25 lbs., or climbing.
Who We Are TD is one of the world's leading financial institutions and the fifth largest bank in North America. We deliver legendary customer experiences to millions of households and businesses worldwide. Our vision is to Be the Better Bank, enriching the lives of our customers, communities, and colleagues.
Our Total Rewards Package Our package includes base salary and variable compensation, health and well‑being benefits, savings and retirement programs, paid time off (Vacation PTO, Flex PTO, Holiday PTO), banking benefits and discounts, career development, and recognition rewards.
Additional Information We provide regular development conversations, training programs, and competitive benefits to support colleagues in thriving at work and at home.
Colleague Development We support career growth through frequent conversations, performance discussions, access to an online learning platform, and mentoring programs.
Training & Onboarding Training and onboarding sessions will equip you with all necessary skills for success.
Interview Process We will contact candidates of interest to schedule interviews and communicate outcomes promptly.
Accommodation TD Bank is an equal opportunity employer. All qualified applicants receive consideration without regard to protected characteristics. If you require accommodations during the application process, email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Finance and Sales
Industries
Banking
Referrals increase your chances of interviewing at TD by 2x.
Get notified about new Retail Banker jobs in Gilford, NH.
#J-18808-Ljbffr