GSK Solutions Inc.
Job Title:
Helpdesk Analyst (Hybrid)
Location:
Indianapolis, IN
Duration:
12 months
Interview Process:
In Person Only
Note:
Selected resource required to work onsite 3 days per week and 2 days remote. Candidate must be local to Indianapolis. Please provide current home address.
Job Description The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de‑duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system‑related issues.
Essential Duties / Responsibilities
Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
Investigate and resolve duplicate patient records and bad merges in the immunization registry.
Use data tools and matching algorithms to identify and correct data integrity issues.
Escalate complex data issues to technical teams or data stewards as needed.
Document all support interactions in the ticketing system and maintain accurate logs.
Provide guidance to users on best practices for data entry and record management.
Collaborate with IT and data quality teams to improve deduplication processes and system performance.
Assist with improving Data Quality metrics.
Assist in testing system updates and enhancements.
Generate reports on data quality trends and help develop training materials.
Top Skills & Years of Experience
Associate’s or Bachelor’s degree in Health Informatics, Information Technology, Public Health, or a related field
– Required, 0 years.
Experience in a helpdesk, data quality, or healthcare IT support role – Required, 4.5 years.
Experience with deduplication tools, data matching, or record linkage techniques – Required, 4.5 years.
Familiarity with immunization information systems – Required, 0 years.
Strong analytical and problem‑solving skills – Required, 0 years.
Excellent communication and customer service abilities – Required, 0 years.
Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite – Desired, 0 years.
Knowledge of HL7 messaging and public health data standards – Desired, 0 years.
Experience working with state or local public health departments – Desired, 0 years.
Understanding of HIPAA and data privacy regulations – Desired, 0 years.
Recruiter Details Contact: Anjali at gsksolutions dot com | Phone: Eight three two – Two one nine – Three two six three
About US GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality, timeliness, and budgetary considerations, we consistently strive to exceed client expectations, building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development, covering information security, software development, consulting, and IT audits. We excel in managing critical, time‑sensitive projects for Fortune 500 clients nationwide, ensuring their success is always at the forefront of our mission.
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Helpdesk Analyst (Hybrid)
Location:
Indianapolis, IN
Duration:
12 months
Interview Process:
In Person Only
Note:
Selected resource required to work onsite 3 days per week and 2 days remote. Candidate must be local to Indianapolis. Please provide current home address.
Job Description The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de‑duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system‑related issues.
Essential Duties / Responsibilities
Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
Investigate and resolve duplicate patient records and bad merges in the immunization registry.
Use data tools and matching algorithms to identify and correct data integrity issues.
Escalate complex data issues to technical teams or data stewards as needed.
Document all support interactions in the ticketing system and maintain accurate logs.
Provide guidance to users on best practices for data entry and record management.
Collaborate with IT and data quality teams to improve deduplication processes and system performance.
Assist with improving Data Quality metrics.
Assist in testing system updates and enhancements.
Generate reports on data quality trends and help develop training materials.
Top Skills & Years of Experience
Associate’s or Bachelor’s degree in Health Informatics, Information Technology, Public Health, or a related field
– Required, 0 years.
Experience in a helpdesk, data quality, or healthcare IT support role – Required, 4.5 years.
Experience with deduplication tools, data matching, or record linkage techniques – Required, 4.5 years.
Familiarity with immunization information systems – Required, 0 years.
Strong analytical and problem‑solving skills – Required, 0 years.
Excellent communication and customer service abilities – Required, 0 years.
Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite – Desired, 0 years.
Knowledge of HL7 messaging and public health data standards – Desired, 0 years.
Experience working with state or local public health departments – Desired, 0 years.
Understanding of HIPAA and data privacy regulations – Desired, 0 years.
Recruiter Details Contact: Anjali at gsksolutions dot com | Phone: Eight three two – Two one nine – Three two six three
About US GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality, timeliness, and budgetary considerations, we consistently strive to exceed client expectations, building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development, covering information security, software development, consulting, and IT audits. We excel in managing critical, time‑sensitive projects for Fortune 500 clients nationwide, ensuring their success is always at the forefront of our mission.
#J-18808-Ljbffr