Hammonds Furniture
Pre-Installation Care Advisor – Fixed Term Contract (9 months)
Hammonds Furniture, Belpre, Ohio, United States, 45714
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Pre-Installation Care Advisor – Fixed Term Contract (9 months)
role at
Hammonds Furniture . Posted 2 days ago – be among the first 25 applicants. At Hammonds, we’ve been helping people transform their homes for over 90 years. We design, manufacture, and install beautifully crafted fitted furniture from our workshop in Leicestershire. Clever storage is at the heart of what we do, with solutions tailored to real lives – whether it’s working from home, growing a family, reclaiming space, or simply creating a more organised home. Our culture is built on three core values: Be Real, Be Committed, and Be Creative. They guide how we work, grow, and support our customers and each other every day. Responsibilities
Own the customer journey during the “Last Mile” to Installation. Coordinate installer scheduling and customer communications to ensure readiness for installation. Handle direct calls from installers reporting absences, taking immediate action to resolve impact. Conduct proactive fitter check‑ins to confirm attendance at scheduled jobs. Manage pulled installations on the day of installation with urgency, contacting customers the same day to explain the situation clearly, take ownership, and work hard to find solutions or alternative dates. Collaborate with Transport, Manufacturing, and Resource Experts to identify and secure solutions quickly when installations are at risk. Handle pre‑installation complaints with empathy and professionalism, balancing honesty with reassurance and keeping customers fully informed. Support resolution of late availability cases by reallocating resources where possible, minimising impact on customers. Carry out weekly proactive checks on upcoming installations to confirm customer and site readiness. Maintain accurate system updates and case notes to ensure visibility and accountability. Support colleagues by sharing workload and knowledge to ensure a smooth team operation. Key requirements / What you will bring
Experience in customer service, scheduling, or contact centre environments, ideally within logistics or installation. Strong organisational skills, able to coordinate schedules and manage competing priorities. Excellent communication and listening skills, with an empathetic approach to customers. Skilled in problem‑solving and complaint handling, staying calm and professional under pressure. Reliable and dependable, consistently delivering on commitments and setting a positive example. A supportive team player, willing to share knowledge and help colleagues. Resilient and adaptable in managing high volumes of calls and cases. Flexible, proactive, and detail‑oriented, ensuring accuracy and efficiency in scheduling and pre‑fit operations. Committed to delivering excellent customer experiences and living company values: Be Real, Be Creative, Be Committed. Working hours
Monday to Friday 08:00am – 04:00pm Compensation and benefits
Competitive salary – up to £27,000 per annum 33 days of annual leave (including bank holidays) Additional annual leave purchase scheme Contributory pension scheme Access to discounts through Perkbox Generous staff discount scheme A supportive and creative team environment where your contributions make an impact Come and join us today, if you are driven by ensuring every installation starts smoothly, solving last‑minute challenges, and keeping customers and installers supported – you’ll make a real impact here.
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Pre-Installation Care Advisor – Fixed Term Contract (9 months)
role at
Hammonds Furniture . Posted 2 days ago – be among the first 25 applicants. At Hammonds, we’ve been helping people transform their homes for over 90 years. We design, manufacture, and install beautifully crafted fitted furniture from our workshop in Leicestershire. Clever storage is at the heart of what we do, with solutions tailored to real lives – whether it’s working from home, growing a family, reclaiming space, or simply creating a more organised home. Our culture is built on three core values: Be Real, Be Committed, and Be Creative. They guide how we work, grow, and support our customers and each other every day. Responsibilities
Own the customer journey during the “Last Mile” to Installation. Coordinate installer scheduling and customer communications to ensure readiness for installation. Handle direct calls from installers reporting absences, taking immediate action to resolve impact. Conduct proactive fitter check‑ins to confirm attendance at scheduled jobs. Manage pulled installations on the day of installation with urgency, contacting customers the same day to explain the situation clearly, take ownership, and work hard to find solutions or alternative dates. Collaborate with Transport, Manufacturing, and Resource Experts to identify and secure solutions quickly when installations are at risk. Handle pre‑installation complaints with empathy and professionalism, balancing honesty with reassurance and keeping customers fully informed. Support resolution of late availability cases by reallocating resources where possible, minimising impact on customers. Carry out weekly proactive checks on upcoming installations to confirm customer and site readiness. Maintain accurate system updates and case notes to ensure visibility and accountability. Support colleagues by sharing workload and knowledge to ensure a smooth team operation. Key requirements / What you will bring
Experience in customer service, scheduling, or contact centre environments, ideally within logistics or installation. Strong organisational skills, able to coordinate schedules and manage competing priorities. Excellent communication and listening skills, with an empathetic approach to customers. Skilled in problem‑solving and complaint handling, staying calm and professional under pressure. Reliable and dependable, consistently delivering on commitments and setting a positive example. A supportive team player, willing to share knowledge and help colleagues. Resilient and adaptable in managing high volumes of calls and cases. Flexible, proactive, and detail‑oriented, ensuring accuracy and efficiency in scheduling and pre‑fit operations. Committed to delivering excellent customer experiences and living company values: Be Real, Be Creative, Be Committed. Working hours
Monday to Friday 08:00am – 04:00pm Compensation and benefits
Competitive salary – up to £27,000 per annum 33 days of annual leave (including bank holidays) Additional annual leave purchase scheme Contributory pension scheme Access to discounts through Perkbox Generous staff discount scheme A supportive and creative team environment where your contributions make an impact Come and join us today, if you are driven by ensuring every installation starts smoothly, solving last‑minute challenges, and keeping customers and installers supported – you’ll make a real impact here.
#J-18808-Ljbffr