Improveit Home Remodeling
Installation Manager - Residential
Improveit Home Remodeling, Columbus, Ohio, United States, 43224
This is not a remote position
Position Overview
The
Installation Manager
is responsible for driving customer satisfaction through Installer engagement and business process improvement. The Installation Manager will coordinate and leverage the resources of multiple departments under his/her direction to achieve on-time installation and 100% customer satisfaction.
Essential Job Functions
Recruit and select personnel for installer positions based on needs in the market and future growth within the market.
Hold Installers accountable to established policies through inspections, scheduling, and capacity management.
Perform analysis to accurately forecast resource needs and efficient and effective flow of installations through the pipeline daily.
Develop, implement, and measure the performance of process initiatives in relation to process efficiency and customer satisfaction.
Identify, evaluate, and recommend opportunities for improving the customer experience.
Partner with the General Production Manager to identify, define and implement needed system and process improvements that promote total customer satisfaction.
Coordinate closely with established vendors to ensure availability of products needed to meet established service delivery deadlines.
Leverage data to monitor and recommend resource needs to execute strategy within varying demand scenarios.
Manage and resolve cross-functional issues and challenges.
Mitigate and resolve customer escalations with urgency, determination and focus on achievement of total customer satisfaction.
Manage to the “big picture,
#J-18808-Ljbffr
Installation Manager
is responsible for driving customer satisfaction through Installer engagement and business process improvement. The Installation Manager will coordinate and leverage the resources of multiple departments under his/her direction to achieve on-time installation and 100% customer satisfaction.
Essential Job Functions
Recruit and select personnel for installer positions based on needs in the market and future growth within the market.
Hold Installers accountable to established policies through inspections, scheduling, and capacity management.
Perform analysis to accurately forecast resource needs and efficient and effective flow of installations through the pipeline daily.
Develop, implement, and measure the performance of process initiatives in relation to process efficiency and customer satisfaction.
Identify, evaluate, and recommend opportunities for improving the customer experience.
Partner with the General Production Manager to identify, define and implement needed system and process improvements that promote total customer satisfaction.
Coordinate closely with established vendors to ensure availability of products needed to meet established service delivery deadlines.
Leverage data to monitor and recommend resource needs to execute strategy within varying demand scenarios.
Manage and resolve cross-functional issues and challenges.
Mitigate and resolve customer escalations with urgency, determination and focus on achievement of total customer satisfaction.
Manage to the “big picture,
#J-18808-Ljbffr