First State Community Bank
Commercial Lines Senior Account Manager (56611)
First State Community Bank, Farmington, Missouri, United States, 63640
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Commercial Lines Senior Account Manager (56611)
role at
First State Community Bank
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Company Info First State Insurance Agency is a subsidiary of First State Bancshares. This means we have a whole family of support and a large backing. We are a growing insurance and financial services organization serving most states across the nation. Our home office is in Farmington, MO with numerous locations throughout Missouri.
Key Responsibilities
Engage with customers, colleagues and supervisors on the phone and in person with a high level of professionalism and respect
Maintain confidentiality in all dealings with clients and within the agency
Manage multiple books of business with minimal supervision
Delegation of routine duties to prescribed teammates
Document performance and work with AVP to resolve performance issues
Ensure all renewal proposals be delivered to the producer a minimum of 30 days prior to renewal date
Review/process all assigned documents within the prescribed processing times, confirming documents are true and accurate at the time of processing
Review production reports for maintained book of business
Review and provide guidance to teammates on Proposal of Coverage documents
Ensure all agency billed policies and endorsements are processed according to procedure, following up on past due amounts when applicable.
Coordinate and/or provide coaching, problem solving solutions, as well as procedural and systems training as needed, to any member of the Commercial Lines Department
Build and maintain a positive working relationship with team and Producers, having critical conversations when required
Conduct monthly team meetings to engage team in customer touch points and document interactions appropriately
What You Can Expect
Competitive pay and benefits package – with variable compensation program based on team performance
401(k) with generous employer match benefit
Helpful, qualified, and available leadership
A caring, stable work environment
Qualifications
Excellent Customer Service Skills
Proficient in Microsoft Office
5 years' industry specific experience preferred
Exceptional written & verbal communication skills
Must possess and maintain Commercial Lines insurance license
Must obtain and maintain professional designation relevant to position
Strong sense of punctuality & attendance
High school diploma/GED
Additional Information Being a First Stater means that you roll up your sleeves and dig in. It means you work hard and do your best. It means you enjoy learning new skills and are always eager to improve. It means you help the team by being a great teammate. It means you’re passionate about making a difference in the lives of our customers and our communities. It means you consistently find new ways to improve our organization.
Do you have what it takes to be a First Stater?
Make a Difference – Apply Now!
First State Bancshares, Inc, is an Equal Opportunity Employer. All your information will be kept confidential according to EEO guidelines.
Job Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Finance and Sales
Industry: Banking
Referrals increase your chances of interviewing at First State Community Bank by 2x
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Commercial Lines Senior Account Manager (56611)
role at
First State Community Bank
Get AI‑powered advice on this job and more exclusive features.
Company Info First State Insurance Agency is a subsidiary of First State Bancshares. This means we have a whole family of support and a large backing. We are a growing insurance and financial services organization serving most states across the nation. Our home office is in Farmington, MO with numerous locations throughout Missouri.
Key Responsibilities
Engage with customers, colleagues and supervisors on the phone and in person with a high level of professionalism and respect
Maintain confidentiality in all dealings with clients and within the agency
Manage multiple books of business with minimal supervision
Delegation of routine duties to prescribed teammates
Document performance and work with AVP to resolve performance issues
Ensure all renewal proposals be delivered to the producer a minimum of 30 days prior to renewal date
Review/process all assigned documents within the prescribed processing times, confirming documents are true and accurate at the time of processing
Review production reports for maintained book of business
Review and provide guidance to teammates on Proposal of Coverage documents
Ensure all agency billed policies and endorsements are processed according to procedure, following up on past due amounts when applicable.
Coordinate and/or provide coaching, problem solving solutions, as well as procedural and systems training as needed, to any member of the Commercial Lines Department
Build and maintain a positive working relationship with team and Producers, having critical conversations when required
Conduct monthly team meetings to engage team in customer touch points and document interactions appropriately
What You Can Expect
Competitive pay and benefits package – with variable compensation program based on team performance
401(k) with generous employer match benefit
Helpful, qualified, and available leadership
A caring, stable work environment
Qualifications
Excellent Customer Service Skills
Proficient in Microsoft Office
5 years' industry specific experience preferred
Exceptional written & verbal communication skills
Must possess and maintain Commercial Lines insurance license
Must obtain and maintain professional designation relevant to position
Strong sense of punctuality & attendance
High school diploma/GED
Additional Information Being a First Stater means that you roll up your sleeves and dig in. It means you work hard and do your best. It means you enjoy learning new skills and are always eager to improve. It means you help the team by being a great teammate. It means you’re passionate about making a difference in the lives of our customers and our communities. It means you consistently find new ways to improve our organization.
Do you have what it takes to be a First Stater?
Make a Difference – Apply Now!
First State Bancshares, Inc, is an Equal Opportunity Employer. All your information will be kept confidential according to EEO guidelines.
Job Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Finance and Sales
Industry: Banking
Referrals increase your chances of interviewing at First State Community Bank by 2x
#J-18808-Ljbffr