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Scott Dunn, part of Flight Centre Travel Group (FCTG), is a luxury travel operator dedicated to creating unforgettable, tailor‑made vacations for our guests. With a global presence and a passion for crafting exceptional experiences, we specialize in curating personalized journeys to the world’s most beautiful destinations.
Founded in 1986, Scott Dunn has earned a reputation for delivering impeccable service, insider knowledge, and unique travel insights, setting the benchmark for luxury travel.
Our team of experts shares a deep love for travel and a commitment to exceeding guest expectations.
About The Opportunity We are looking to grow our Travel Executive team in our US office, working alongside our Travel Consultants to ensure an exceptional standard of guest service is delivered through meticulous attention to detail. This role will be ideal for a professional with experience in a sales support function who is seeking the next opportunity with excellent career progression and development.
Key Responsibilities
To be a core component of the team by dovetailing operational requirements with the Travel Consultant’s sales responsibilities, ensuring efficiency and accuracy
To diligently adhere to operational process and to elevate instances where this isn’t being followed by the team
Confirm all trip arrangements, supplier bookings/invoices are correct and ensure guest documentation is completed to the highest standard
Act as a second pair of eyes, spotting discrepancies and areas for possible error
Obtain and accurately record all required information from guests on behalf of the Travel Consultants
Prepare and send guest documentation (electronically and via the Scott Dunn app prior to dispatch) in a timely manner
Process refunds and cancellations in a timely manner
Process flight tickets
Attend supplier meetings and training to ensure total immersion in the destinations offered
Experience & Qualifications
Demonstrable attention to detail, ownership of accuracy
Ability to work to deadlines and prioritize effectively
Strong organizational skills and able to juggle multiple tasks
Interest and understanding of luxury service and guest expectations
Self‑motivated with a proactive and positive attitude
Genuine passion for luxury travel would be beneficial
Work Perks! – What’s in it for you
Reward & Recognition:
Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering – you'll have to experience it to believe it!
Use your smarts:
Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel:
We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections:
We are a big business founded on personal relationships.
Diversity, Equity & Inclusion:
Commitment to diversity, equity, and inclusion through initiatives like Diversity Day, Employee Resource Groups, DEI education initiatives, and equitable practices.
A career, not a job:
We offer genuine opportunities for people to grow and evolve.
We back our people all the way:
We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back:
Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold‑certified office spaces, and 1 paid Volunteer Day per calendar year.
Benefits Include
Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including, medical, dental, vision, gender‑affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long‑term and short‑term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses
*Vacation, Personal, and Sick time accrual rates will vary based on full‑time or part‑time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.
Location – NYC, NY
This position is based in our New York City, Bryant Park Office.
If this sounds like the opportunity you have been waiting for then APPLY NOW.
For this position, we anticipate offering an hourly pay rate of $26.44 plus commission/incentive earnings based on achievable targets.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Equal Opportunity & Inclusion Statement Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com
#J-18808-Ljbffr
Founded in 1986, Scott Dunn has earned a reputation for delivering impeccable service, insider knowledge, and unique travel insights, setting the benchmark for luxury travel.
Our team of experts shares a deep love for travel and a commitment to exceeding guest expectations.
About The Opportunity We are looking to grow our Travel Executive team in our US office, working alongside our Travel Consultants to ensure an exceptional standard of guest service is delivered through meticulous attention to detail. This role will be ideal for a professional with experience in a sales support function who is seeking the next opportunity with excellent career progression and development.
Key Responsibilities
To be a core component of the team by dovetailing operational requirements with the Travel Consultant’s sales responsibilities, ensuring efficiency and accuracy
To diligently adhere to operational process and to elevate instances where this isn’t being followed by the team
Confirm all trip arrangements, supplier bookings/invoices are correct and ensure guest documentation is completed to the highest standard
Act as a second pair of eyes, spotting discrepancies and areas for possible error
Obtain and accurately record all required information from guests on behalf of the Travel Consultants
Prepare and send guest documentation (electronically and via the Scott Dunn app prior to dispatch) in a timely manner
Process refunds and cancellations in a timely manner
Process flight tickets
Attend supplier meetings and training to ensure total immersion in the destinations offered
Experience & Qualifications
Demonstrable attention to detail, ownership of accuracy
Ability to work to deadlines and prioritize effectively
Strong organizational skills and able to juggle multiple tasks
Interest and understanding of luxury service and guest expectations
Self‑motivated with a proactive and positive attitude
Genuine passion for luxury travel would be beneficial
Work Perks! – What’s in it for you
Reward & Recognition:
Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering – you'll have to experience it to believe it!
Use your smarts:
Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel:
We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections:
We are a big business founded on personal relationships.
Diversity, Equity & Inclusion:
Commitment to diversity, equity, and inclusion through initiatives like Diversity Day, Employee Resource Groups, DEI education initiatives, and equitable practices.
A career, not a job:
We offer genuine opportunities for people to grow and evolve.
We back our people all the way:
We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back:
Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold‑certified office spaces, and 1 paid Volunteer Day per calendar year.
Benefits Include
Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including, medical, dental, vision, gender‑affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long‑term and short‑term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses
*Vacation, Personal, and Sick time accrual rates will vary based on full‑time or part‑time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.
Location – NYC, NY
This position is based in our New York City, Bryant Park Office.
If this sounds like the opportunity you have been waiting for then APPLY NOW.
For this position, we anticipate offering an hourly pay rate of $26.44 plus commission/incentive earnings based on achievable targets.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Equal Opportunity & Inclusion Statement Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com
#J-18808-Ljbffr