Thomson Reuters
Associate Customer Success Manager, Growth - Tax
Thomson Reuters, Eagan, Minnesota, United States
Associate Customer Success Manager, Growth - Tax
Join to apply for the top entry‑level Associate Customer Success Manager, Growth – Tax role at Thomson Reuters.
About The Role
Own post‑sale relationships for a portfolio of smaller accounts.
Drive product adoption, usage, and satisfaction through proactive engagement.
Monitor customer health and usage trends to identify risks and opportunities.
Conduct regular check‑ins and success reviews to ensure value realization.
Collaborate with internal teams to resolve issues and support renewals.
Maintain CRM and Customer Success tools for visibility and accountability.
Contribute to scalable processes and content that enhance the CS function.
Success Metrics
Qualified Lead Generation: high‑quality leads passed to Sales from customer engagements.
Utilization: rate of product usage and adoption within assigned accounts.
About You The best Customer Success Managers in this role are relationship‑focused, detail‑oriented, and passionate about helping customers succeed. You thrive on managing multiple priorities and enjoy creating positive experiences for every customer interaction.
What Makes You Stand Out
Relationship Builder: you connect easily with customers and foster trust through clear communication.
Customer Advocate: you prioritize customer goals and work tirelessly to deliver value.
Organized & Efficient: you manage a high‑volume book of business without sacrificing quality.
Curious & Growth‑Oriented: you seek opportunities to learn, improve processes, and expand your skills.
Collaborative Partner: you work seamlessly with internal teams to resolve issues and create a unified customer experience.
Data‑Informed: you use insights to guide engagement strategies and prioritize actions effectively.
Qualifications
Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience).
1–3 years in Customer Success, Account Management, or similar role within a SaaS company.
Proficiency in CRM and Customer Success platforms; eagerness to learn and grow.
What’s in it For You?
Flexibility & Work‑Life Balance: Flex My Way policies and holistic time‑off for personal and professional responsibilities.
Career Development and Growth: continuous learning, skill‑building programs, and growth opportunities.
Industry‑Competitive Benefits: comprehensive health, dental, vision, disability, life insurance, 401(k) match, tuition reimbursement, and wellness resources.
Culture & Values: inclusion, belonging, agility, and a focus on customer obsession.
Social Impact: two paid volunteer days per year and engagement with ESG initiatives.
Real‑World Impact: enable customers to pursue justice, truth, and transparency in the legal, tax, and compliance fields.
Equal Employment Opportunity Thomson Reuters is an Equal Employment Opportunity Employer. We welcome applicants of all backgrounds and make reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law.
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About The Role
Own post‑sale relationships for a portfolio of smaller accounts.
Drive product adoption, usage, and satisfaction through proactive engagement.
Monitor customer health and usage trends to identify risks and opportunities.
Conduct regular check‑ins and success reviews to ensure value realization.
Collaborate with internal teams to resolve issues and support renewals.
Maintain CRM and Customer Success tools for visibility and accountability.
Contribute to scalable processes and content that enhance the CS function.
Success Metrics
Qualified Lead Generation: high‑quality leads passed to Sales from customer engagements.
Utilization: rate of product usage and adoption within assigned accounts.
About You The best Customer Success Managers in this role are relationship‑focused, detail‑oriented, and passionate about helping customers succeed. You thrive on managing multiple priorities and enjoy creating positive experiences for every customer interaction.
What Makes You Stand Out
Relationship Builder: you connect easily with customers and foster trust through clear communication.
Customer Advocate: you prioritize customer goals and work tirelessly to deliver value.
Organized & Efficient: you manage a high‑volume book of business without sacrificing quality.
Curious & Growth‑Oriented: you seek opportunities to learn, improve processes, and expand your skills.
Collaborative Partner: you work seamlessly with internal teams to resolve issues and create a unified customer experience.
Data‑Informed: you use insights to guide engagement strategies and prioritize actions effectively.
Qualifications
Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience).
1–3 years in Customer Success, Account Management, or similar role within a SaaS company.
Proficiency in CRM and Customer Success platforms; eagerness to learn and grow.
What’s in it For You?
Flexibility & Work‑Life Balance: Flex My Way policies and holistic time‑off for personal and professional responsibilities.
Career Development and Growth: continuous learning, skill‑building programs, and growth opportunities.
Industry‑Competitive Benefits: comprehensive health, dental, vision, disability, life insurance, 401(k) match, tuition reimbursement, and wellness resources.
Culture & Values: inclusion, belonging, agility, and a focus on customer obsession.
Social Impact: two paid volunteer days per year and engagement with ESG initiatives.
Real‑World Impact: enable customers to pursue justice, truth, and transparency in the legal, tax, and compliance fields.
Equal Employment Opportunity Thomson Reuters is an Equal Employment Opportunity Employer. We welcome applicants of all backgrounds and make reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law.
#J-18808-Ljbffr