Mauna Kea Beach Hotel
Catering and Conference Service Director (Salary)
Mauna Kea Beach Hotel, Waimea, Hawaii, us, 96796
Catering and Conference Service Director (Salary)
Job Description
Posted Tuesday, December 23, 2025 at 3:00 PM
Aloha and Welcome! Thank you for your interest in employment opportunities with Mauna Kea Resort. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to industry-competitive salaries, team member recognition programs, and training and career opportunities, we also offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, dining, and golf discounts, and more.
AtMauna Kea Resort, we’re creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.
Division: Management & Non-Union (MAN010)
Band 5
Director of Catering & Conference Services
Position Overview
The Director of Catering & Conference Services (DOCC) serves as a strategic and operational leader responsible for delivering exceptional group, wedding, and social events that reflect the legendary service, culture, and spirit of Aloha synonymous with Mauna Kea Resort. This role oversees all catering and conference services operations, guiding a high-performing team to flawlessly execute events while maximizing revenue, profitability, and guest satisfaction.
The DOCCS partners closely with Sales, Food & Beverage, Operations, and external stakeholders to bring each our customers vision to life through seamless logistics, and elevated experiences which are infused with Hawaiian culture. With a strong focus on financial stewardship, team development, and innovation, this role ensures every event meets the highest standards of quality, service, and authenticity.
Leadership & Team Development
Recruit, train, mentor, and develop Catering & Conference Services (CCS) team members, fostering a culture of accountability, collaboration, and continuous growth.
Lead and inspire the CCS team through clear direction, performance coaching, and recognition, cultivating a positive and energetic workplace culture.
Establish, maintain, and continuously improve departmental policies, procedures, and service standards to ensure consistency and excellence.
Review, approve, and verify department payroll, ensuring accuracy and compliance.
Develop and manage the annual banquet, catering revenue, operating, and travel & expense budgets in alignment with overall resort financial objectives.
Review all vendor proposals, catering contracts, and financial details to ensure profitability, revenue optimization, and protection of the resort’s financial interests.
Prepare accurate monthly forecasts and reports to support budgeting, strategic planning, and performance tracking.
Oversee departmental operating expenses, ensuring cost controls and adherence to budgetary guidelines.
Sales, Client Relations & Business Development
Assign group, wedding, and social catering events to CCS managers and coordinators to ensure seamless execution and balanced workloads.
Engage directly with clients to secure bookings, develop customized menu proposals and contracts, and strategically upsell services to enhance the guest experience and drive incremental revenue.
Proactively solicit and manage key annual accounts while building strong relationships within the local and destination markets.
Conduct site inspections and host clients to showcase resort offerings and strengthen long-term partnerships.
Event Operations & Execution
Ensure flawless execution of all events by coordinating function space, food & beverage, décor, entertainment, and operational logistics in alignment with brand standards and client expectations.
Collaborate closely with operational departments to ensure clear communication, alignment, and exceptional event delivery.
Lead resort-wide event and operations meetings to ensure alignment across departments and anticipate client needs.
Innovation, Compliance & Service Excellence
Develop and implement creative concepts for themed events, décor, menus, and entertainment to deliver distinctive and memorable experiences.
Remain current on industry trends, particularly in food & beverage, events, and guest experience innovation.
Maintain thorough knowledge of local liquor laws, county ordinances, and regulatory requirements to ensure full compliance.
Oversee billing processes and ensure all accounts, including master accounts, are settled accurately and to the satisfaction of both the client and the resort.
Address and resolve client concerns promptly and professionally, ensuring exceptional service recovery when needed.
Perform additional duties as required to support departmental and resort objectives.
Working Conditions
Office environment and indoor/outdoor function spaces
Exposure to varying weather conditions
Frequent walking throughout the resort for event oversight and site inspections
Travel between resort hotels
Ability to travel inter-island and domestically
Work Schedule
Ability to work extended, irregular, and flexible hours
Must be able to work in excess of 50 hours per week as business demands require
Equipment & Systems
Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)
Experience with Marriott catering systems (CI/TY) preferred
Professional use of telephones and two-way radios
Mental & Physical Requirements
Strong organizational and prioritization skills
Ability to perform under pressure, multitask, and manage time-sensitive priorities
Ability to sit for extended periods and stand/walk the property for event oversight
Communication & Interpersonal Skills
Exceptional verbal and written communication skills
Ability to present effectively to both small and large groups
Skilled in training, coaching, and documentation (procedures, policies, manuals)
Strong negotiation and contract management capabilities
Minimum Qualifications
5–6 years of progressive leadership experience in catering, conference services, or hospitality operations
Demonstrated ability to lead teams and achieve revenue and service goals
Strong financial acumen and analytical skills
Proven ability to resolve client concerns professionally and efficiently
Warm, professional demeanor aligned with luxury hospitality standards
We appreciate your interest injoining our 'Ohana. Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on youremployment application form.
#J-18808-Ljbffr
Aloha and Welcome! Thank you for your interest in employment opportunities with Mauna Kea Resort. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to industry-competitive salaries, team member recognition programs, and training and career opportunities, we also offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, dining, and golf discounts, and more.
AtMauna Kea Resort, we’re creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.
Division: Management & Non-Union (MAN010)
Band 5
Director of Catering & Conference Services
Position Overview
The Director of Catering & Conference Services (DOCC) serves as a strategic and operational leader responsible for delivering exceptional group, wedding, and social events that reflect the legendary service, culture, and spirit of Aloha synonymous with Mauna Kea Resort. This role oversees all catering and conference services operations, guiding a high-performing team to flawlessly execute events while maximizing revenue, profitability, and guest satisfaction.
The DOCCS partners closely with Sales, Food & Beverage, Operations, and external stakeholders to bring each our customers vision to life through seamless logistics, and elevated experiences which are infused with Hawaiian culture. With a strong focus on financial stewardship, team development, and innovation, this role ensures every event meets the highest standards of quality, service, and authenticity.
Leadership & Team Development
Recruit, train, mentor, and develop Catering & Conference Services (CCS) team members, fostering a culture of accountability, collaboration, and continuous growth.
Lead and inspire the CCS team through clear direction, performance coaching, and recognition, cultivating a positive and energetic workplace culture.
Establish, maintain, and continuously improve departmental policies, procedures, and service standards to ensure consistency and excellence.
Review, approve, and verify department payroll, ensuring accuracy and compliance.
Develop and manage the annual banquet, catering revenue, operating, and travel & expense budgets in alignment with overall resort financial objectives.
Review all vendor proposals, catering contracts, and financial details to ensure profitability, revenue optimization, and protection of the resort’s financial interests.
Prepare accurate monthly forecasts and reports to support budgeting, strategic planning, and performance tracking.
Oversee departmental operating expenses, ensuring cost controls and adherence to budgetary guidelines.
Sales, Client Relations & Business Development
Assign group, wedding, and social catering events to CCS managers and coordinators to ensure seamless execution and balanced workloads.
Engage directly with clients to secure bookings, develop customized menu proposals and contracts, and strategically upsell services to enhance the guest experience and drive incremental revenue.
Proactively solicit and manage key annual accounts while building strong relationships within the local and destination markets.
Conduct site inspections and host clients to showcase resort offerings and strengthen long-term partnerships.
Event Operations & Execution
Ensure flawless execution of all events by coordinating function space, food & beverage, décor, entertainment, and operational logistics in alignment with brand standards and client expectations.
Collaborate closely with operational departments to ensure clear communication, alignment, and exceptional event delivery.
Lead resort-wide event and operations meetings to ensure alignment across departments and anticipate client needs.
Innovation, Compliance & Service Excellence
Develop and implement creative concepts for themed events, décor, menus, and entertainment to deliver distinctive and memorable experiences.
Remain current on industry trends, particularly in food & beverage, events, and guest experience innovation.
Maintain thorough knowledge of local liquor laws, county ordinances, and regulatory requirements to ensure full compliance.
Oversee billing processes and ensure all accounts, including master accounts, are settled accurately and to the satisfaction of both the client and the resort.
Address and resolve client concerns promptly and professionally, ensuring exceptional service recovery when needed.
Perform additional duties as required to support departmental and resort objectives.
Working Conditions
Office environment and indoor/outdoor function spaces
Exposure to varying weather conditions
Frequent walking throughout the resort for event oversight and site inspections
Travel between resort hotels
Ability to travel inter-island and domestically
Work Schedule
Ability to work extended, irregular, and flexible hours
Must be able to work in excess of 50 hours per week as business demands require
Equipment & Systems
Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)
Experience with Marriott catering systems (CI/TY) preferred
Professional use of telephones and two-way radios
Mental & Physical Requirements
Strong organizational and prioritization skills
Ability to perform under pressure, multitask, and manage time-sensitive priorities
Ability to sit for extended periods and stand/walk the property for event oversight
Communication & Interpersonal Skills
Exceptional verbal and written communication skills
Ability to present effectively to both small and large groups
Skilled in training, coaching, and documentation (procedures, policies, manuals)
Strong negotiation and contract management capabilities
Minimum Qualifications
5–6 years of progressive leadership experience in catering, conference services, or hospitality operations
Demonstrated ability to lead teams and achieve revenue and service goals
Strong financial acumen and analytical skills
Proven ability to resolve client concerns professionally and efficiently
Warm, professional demeanor aligned with luxury hospitality standards
We appreciate your interest injoining our 'Ohana. Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on youremployment application form.
#J-18808-Ljbffr