Mauna Kea Beach Hotel
Job Description
Aloha and Welcome! Thank you for your interest in employment opportunities with Prince Resorts Hawaii. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to competitive industry salaries, ambassador recognition programs, training, and career opportunities, we offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, 401K, Health Reimbursement, discounted parking, dining and golf discounts, and more. At Prince Resorts Hawaii, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us. Division: Management & Non-Union (MAN010)
Band 3
Primary Responsibilities
We are seeking a dynamic, results-driven associate to join our team as the Area Leisure Sales Manager. This role is a unique opportunity to represent and grow revenue for three world-class destinations — Mauna Kea Beach Hotel, Autograph Collection; The Westin Hapuna Beach Resort; and Prince Waikiki. As a seasoned sales professional, you will serve as a brand ambassador, cultivating strong relationships with elite travel advisors, luxury consortia partners, and global sales networks. You’ll bring strategic vision, creativity, and polished execution to elevate our presence in the luxury leisure market and position our resorts as top choices for discerning travelers worldwide. What We’re Looking For
Proven success in luxury leisure sales with experience in high-end hospitality. Excellence in business development of the leisure market, accounts, and advisors. A seller with brand awareness (Prince and Marriott) top of mind. A polished, confident professional who thrives in relationship-driven sales and high-touch client engagement. Strong global network within the luxury travel community, ideally with established ties to top-producing agencies and consortia. Strategic thinker with a history of exceeding revenue goals. Exceptional communication and presentation skills, with the ability to inspire and influence. Flexible and adventurous — willing to travel, represent our PRH brands internationally, and embrace the spirit of aloha. Why Join Us
This is more than a sales role — it’s an opportunity to be the face of three of Hawai‘i’s most celebrated resorts. You will have the platform, support, and resources to shape our leisure sales strategy and make a lasting impact on the growth of our brand in the luxury space. At Prince Resorts Hawai‘i, we value collaboration, innovation, and the art of hospitality. Here, your expertise will not just drive numbers, it will define unforgettable journeys and strengthen our position as leaders in luxury travel. Essential Functions
Drive Growth:
Identify new business development opportunities and execute targeted strategies to maximize revenue across assigned segments. Sell with Influence:
Represent our portfolio at the highest level through tradeshows, global sales missions, and exclusive client events. Elevate Partnerships:
Build and strengthen relationships with top-producing leisure accounts, consortia partners, and luxury travel organizations. Showcase the Destination:
Highlight the unique stories and selling points of Oahu and the Island of Hawai‘i and keep our hotels in Hawaii at the forefront of the travel conversation. Create Impact:
Host unforgettable FAM trips, site tours, and signature events that leave lasting impressions with partners and clients. Collaborate with Excellence:
Work closely with property leadership, marketing, and sales teams to deliver cohesive, brand-enhancing strategies. Deliver VIP Service:
Ensure personalized and elevated support for luxury travel advisors and their high-value clients. Other Functions Include
Represent and promote all three hotel and resort products and its unique offerings through educational webinar presentations, podcasts, tradeshow/conferences, and in‑person entertainment to all leisure customers. Develop new/existing relationships with industry decision‑makers, global sales teams, and internal hotel departments. Uncover, identify, and prospect new leisure business opportunities through in‑person/market sales calls, emails, networking, and phone solicitation. Attend tradeshows/conferences and coordinate/plan effective strategic sales trips and client events. Actively engage travel advisors and respective organization affiliations with a focus on national network organizations and assigned strategic accounts. Exercise the Seibu Prince and Marriott brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drive customer loyalty by delivering service excellence throughout each customer experience. Actively promote unique selling points for the island of Oahu and the Island of Hawai‘i to help drive awareness of our destination and keep Hawai’i top of mind. Contribute to team efforts in creating new promotions, sales strategies, effective sales tools, and exceptional customer/guest experiences. Coordinate memorable site tours and familiarization (FAM) groups at each property showcasing the hotel product, storyline, and unique offerings. Maintain an elevated approach to providing sales support for travel agents and work closely with Sales Coordinator to arrange personalized “touch points” to VIP bookings and ongoing engagements. Maintain database of client contacts via property software and provide thorough follow‑up on all leads and opportunities generated. Provide creative content and input to the ongoing PRH Travel Advisor Newsletter and individual quarterly e‑blast. Conduct market analysis from industry trends, leisure partners, and competitive intelligence to remain current and provide recommendations for short/long‑term goals. Preparation of reports and active sales plans such as production, revenue, competitive market reports, and leisure sales activity for leadership. Actively participate in each property’s RevMax meetings. Consistent planning and coordination of special VIP events, extensive business travel, partner meetings, and hosted functions. Responsible for prompt communication (within 24‑hours) of inquiries and monitoring the efficient flow of workload related to client/account engagements. Support and collaborate in all leisure team initiatives, goals, development training, account management, and creative ideation. Assist the Directors of Sales and Marketing as well as Area Director of Leisure Sales with weekly/monthly reports and special projects as assigned. Provide a high level of professional guest service in all areas of the hotel and while traveling on behalf of Prince Resorts Hawaii. Other Duties
Travel between all three properties (inter‑island) as needed for site tours, FAM groups, and staff or client meetings. Team first attitude and collaborative mentality. Attend weekly sales, operations and revenue meetings as assigned. Participate in management training sessions, communication, and planning meetings. Participate in employee, community relation and other industry events/functions as assigned. Liaison between customer, sales, and internal hotel departments. Creatively and proactively contribute to the development and improvement of sales and marketing initiatives. Contribute to the development and guidance of leisure sales coordinator. Working Conditions
Normal office conditions, sitting, lifting, standing. Ability to provide site tours of the resorts and or greet clients. Ability to travel inter‑island, out of state, and internationally. Ability to adapt to changing circumstances and work effectively with a hybrid workforce. Ability to constant virtual and phone communication with team members and teams. Ability to work independently with minimal oversight from leaders. Work Hours
Must have flexible availability and be able to work varied shifts & holidays. Must be able to work a minimum of 50 hours per week. Must be able to work a flexible schedule determined by the Area Director of Leisure Sales. Equipment Use
Demonstrated proficiency use of resorts and sales applications and other company system software including but not limited to: Delphi, Opera, Duetto, Adobe, Zoom, Microsoft Office applications requiring PowerPoint, Excel, Word, Outlook and Teams. Ability to use various office equipment and drive a golf cart. Ability to access to transportation and possess a valid driver’s license and USA passport. Mental and Physical Demands
Ability to multitask and work in a fast‑paced demanding environment while maintaining a professional image representing the company during a robust travel schedule. Ability to prioritize and organize workload to ensure deadlines are met. Ability to manage stressful and challenging situations in a calm and professional manner. Ability to stand, walk and/or sit continuously to perform the essential job functions for the full duration of the shift to meet with clients, conduct tours, meet with departments, and attend meetings. Ability to sit at a desk for long periods of time. Ability to travel on airplanes, navigate and drive in foreign places, sleep in multiple hotel rooms, transport luggage including promotional material all while high functioning professionally. Ability to work indoor and outdoor with occasional exposure to hot/cold/humid/rainy conditions. Ability to multitask, prioritize and organize workload to ensure deadlines are met. Ability to lift and carry 25 pounds. Communication Demands
Ability to effectively communicate in English in person, over the phone, in writing to guests, employees, clients and vendors professionally. Must be able to speak, read and write proficiently in the English language. Ability to effectively work with remote teams and communicate by virtual meetings with colleagues and clients across multiple platforms including but not limited to email, chat and video conferencing. Exceptional proficiency in virtual communication tools. Ability to streamline communication, internally and externally, to enhance organizational effectiveness. Ability to effectively deal with guest and employee concerns in a friendly and positive manner, including listening to the nature of the concern, demonstrating empathy, patience, tact and diplomacy with the guest and providing positive and proactive solutions. Ability to receive feedback and coaching as necessary. High School Diploma or equivalent. Minimum of three years of Leisure Sales, Hospitality, or Business Management experience in luxury hotels. Preferred experience in the leisure market segment. Position will be based on either Oahu or the Island of Hawaii. Candidate must be able to relocate to either island if currently not based in Hawaii. Must be personable, tactful, collaborative, patient, flexible, proactive, and driven. Must have a valid driver’s license and access to own vehicle. Any combination of education and experience that provides the required knowledge, skills and abilities necessary to perform the duties of the position. We appreciate your interest in joining our ‘Ohana. Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form.
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Aloha and Welcome! Thank you for your interest in employment opportunities with Prince Resorts Hawaii. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to competitive industry salaries, ambassador recognition programs, training, and career opportunities, we offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, 401K, Health Reimbursement, discounted parking, dining and golf discounts, and more. At Prince Resorts Hawaii, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us. Division: Management & Non-Union (MAN010)
Band 3
Primary Responsibilities
We are seeking a dynamic, results-driven associate to join our team as the Area Leisure Sales Manager. This role is a unique opportunity to represent and grow revenue for three world-class destinations — Mauna Kea Beach Hotel, Autograph Collection; The Westin Hapuna Beach Resort; and Prince Waikiki. As a seasoned sales professional, you will serve as a brand ambassador, cultivating strong relationships with elite travel advisors, luxury consortia partners, and global sales networks. You’ll bring strategic vision, creativity, and polished execution to elevate our presence in the luxury leisure market and position our resorts as top choices for discerning travelers worldwide. What We’re Looking For
Proven success in luxury leisure sales with experience in high-end hospitality. Excellence in business development of the leisure market, accounts, and advisors. A seller with brand awareness (Prince and Marriott) top of mind. A polished, confident professional who thrives in relationship-driven sales and high-touch client engagement. Strong global network within the luxury travel community, ideally with established ties to top-producing agencies and consortia. Strategic thinker with a history of exceeding revenue goals. Exceptional communication and presentation skills, with the ability to inspire and influence. Flexible and adventurous — willing to travel, represent our PRH brands internationally, and embrace the spirit of aloha. Why Join Us
This is more than a sales role — it’s an opportunity to be the face of three of Hawai‘i’s most celebrated resorts. You will have the platform, support, and resources to shape our leisure sales strategy and make a lasting impact on the growth of our brand in the luxury space. At Prince Resorts Hawai‘i, we value collaboration, innovation, and the art of hospitality. Here, your expertise will not just drive numbers, it will define unforgettable journeys and strengthen our position as leaders in luxury travel. Essential Functions
Drive Growth:
Identify new business development opportunities and execute targeted strategies to maximize revenue across assigned segments. Sell with Influence:
Represent our portfolio at the highest level through tradeshows, global sales missions, and exclusive client events. Elevate Partnerships:
Build and strengthen relationships with top-producing leisure accounts, consortia partners, and luxury travel organizations. Showcase the Destination:
Highlight the unique stories and selling points of Oahu and the Island of Hawai‘i and keep our hotels in Hawaii at the forefront of the travel conversation. Create Impact:
Host unforgettable FAM trips, site tours, and signature events that leave lasting impressions with partners and clients. Collaborate with Excellence:
Work closely with property leadership, marketing, and sales teams to deliver cohesive, brand-enhancing strategies. Deliver VIP Service:
Ensure personalized and elevated support for luxury travel advisors and their high-value clients. Other Functions Include
Represent and promote all three hotel and resort products and its unique offerings through educational webinar presentations, podcasts, tradeshow/conferences, and in‑person entertainment to all leisure customers. Develop new/existing relationships with industry decision‑makers, global sales teams, and internal hotel departments. Uncover, identify, and prospect new leisure business opportunities through in‑person/market sales calls, emails, networking, and phone solicitation. Attend tradeshows/conferences and coordinate/plan effective strategic sales trips and client events. Actively engage travel advisors and respective organization affiliations with a focus on national network organizations and assigned strategic accounts. Exercise the Seibu Prince and Marriott brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drive customer loyalty by delivering service excellence throughout each customer experience. Actively promote unique selling points for the island of Oahu and the Island of Hawai‘i to help drive awareness of our destination and keep Hawai’i top of mind. Contribute to team efforts in creating new promotions, sales strategies, effective sales tools, and exceptional customer/guest experiences. Coordinate memorable site tours and familiarization (FAM) groups at each property showcasing the hotel product, storyline, and unique offerings. Maintain an elevated approach to providing sales support for travel agents and work closely with Sales Coordinator to arrange personalized “touch points” to VIP bookings and ongoing engagements. Maintain database of client contacts via property software and provide thorough follow‑up on all leads and opportunities generated. Provide creative content and input to the ongoing PRH Travel Advisor Newsletter and individual quarterly e‑blast. Conduct market analysis from industry trends, leisure partners, and competitive intelligence to remain current and provide recommendations for short/long‑term goals. Preparation of reports and active sales plans such as production, revenue, competitive market reports, and leisure sales activity for leadership. Actively participate in each property’s RevMax meetings. Consistent planning and coordination of special VIP events, extensive business travel, partner meetings, and hosted functions. Responsible for prompt communication (within 24‑hours) of inquiries and monitoring the efficient flow of workload related to client/account engagements. Support and collaborate in all leisure team initiatives, goals, development training, account management, and creative ideation. Assist the Directors of Sales and Marketing as well as Area Director of Leisure Sales with weekly/monthly reports and special projects as assigned. Provide a high level of professional guest service in all areas of the hotel and while traveling on behalf of Prince Resorts Hawaii. Other Duties
Travel between all three properties (inter‑island) as needed for site tours, FAM groups, and staff or client meetings. Team first attitude and collaborative mentality. Attend weekly sales, operations and revenue meetings as assigned. Participate in management training sessions, communication, and planning meetings. Participate in employee, community relation and other industry events/functions as assigned. Liaison between customer, sales, and internal hotel departments. Creatively and proactively contribute to the development and improvement of sales and marketing initiatives. Contribute to the development and guidance of leisure sales coordinator. Working Conditions
Normal office conditions, sitting, lifting, standing. Ability to provide site tours of the resorts and or greet clients. Ability to travel inter‑island, out of state, and internationally. Ability to adapt to changing circumstances and work effectively with a hybrid workforce. Ability to constant virtual and phone communication with team members and teams. Ability to work independently with minimal oversight from leaders. Work Hours
Must have flexible availability and be able to work varied shifts & holidays. Must be able to work a minimum of 50 hours per week. Must be able to work a flexible schedule determined by the Area Director of Leisure Sales. Equipment Use
Demonstrated proficiency use of resorts and sales applications and other company system software including but not limited to: Delphi, Opera, Duetto, Adobe, Zoom, Microsoft Office applications requiring PowerPoint, Excel, Word, Outlook and Teams. Ability to use various office equipment and drive a golf cart. Ability to access to transportation and possess a valid driver’s license and USA passport. Mental and Physical Demands
Ability to multitask and work in a fast‑paced demanding environment while maintaining a professional image representing the company during a robust travel schedule. Ability to prioritize and organize workload to ensure deadlines are met. Ability to manage stressful and challenging situations in a calm and professional manner. Ability to stand, walk and/or sit continuously to perform the essential job functions for the full duration of the shift to meet with clients, conduct tours, meet with departments, and attend meetings. Ability to sit at a desk for long periods of time. Ability to travel on airplanes, navigate and drive in foreign places, sleep in multiple hotel rooms, transport luggage including promotional material all while high functioning professionally. Ability to work indoor and outdoor with occasional exposure to hot/cold/humid/rainy conditions. Ability to multitask, prioritize and organize workload to ensure deadlines are met. Ability to lift and carry 25 pounds. Communication Demands
Ability to effectively communicate in English in person, over the phone, in writing to guests, employees, clients and vendors professionally. Must be able to speak, read and write proficiently in the English language. Ability to effectively work with remote teams and communicate by virtual meetings with colleagues and clients across multiple platforms including but not limited to email, chat and video conferencing. Exceptional proficiency in virtual communication tools. Ability to streamline communication, internally and externally, to enhance organizational effectiveness. Ability to effectively deal with guest and employee concerns in a friendly and positive manner, including listening to the nature of the concern, demonstrating empathy, patience, tact and diplomacy with the guest and providing positive and proactive solutions. Ability to receive feedback and coaching as necessary. High School Diploma or equivalent. Minimum of three years of Leisure Sales, Hospitality, or Business Management experience in luxury hotels. Preferred experience in the leisure market segment. Position will be based on either Oahu or the Island of Hawaii. Candidate must be able to relocate to either island if currently not based in Hawaii. Must be personable, tactful, collaborative, patient, flexible, proactive, and driven. Must have a valid driver’s license and access to own vehicle. Any combination of education and experience that provides the required knowledge, skills and abilities necessary to perform the duties of the position. We appreciate your interest in joining our ‘Ohana. Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form.
#J-18808-Ljbffr