UP 26 Dhaba
Lead (VMS/MSP) @ NR Consulting | MBA in Human Resources
Customer Support Representative
Duration: 6+ Months
Overview Seeking a Customer Support Representative to support customer onboarding, returns and credits, and aftermarket growth initiatives, including APAC airline customers. This role serves as the primary customer point of contact and supports order management, quoting, and customer satisfaction.
Key Responsibilities Receive, review, and enter purchase orders into ERP systems
Prepare quotes, customer documentation, and costing sheets
Serve as primary contact for customer inquiries via email and phone
Manage returns, credits, and customer onboarding activities
Coordinate site visits and customer meetings as needed
Monitor and manage customer portals (pricing, quantities, lead times, terms)
Track and reconcile customer scorecards and performance metrics
Support export‑compliant order processing, including foreign customers
Collaborate with Sales, Commercial, Finance, and Operations teams
Qualifications Bachelor’s degree or 1–2+ years of relevant customer service experience
2+ years of customer service or account support experience
Proficiency in Microsoft Office; experience with SAP, Salesforce, or similar CRM/ERP preferred
Knowledge of FAR, DFARS, or defense‑related regulations preferred
Strong communication, organization, and customer service skills
Experience supporting military, aftermarket, or international customers preferred
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Overview Seeking a Customer Support Representative to support customer onboarding, returns and credits, and aftermarket growth initiatives, including APAC airline customers. This role serves as the primary customer point of contact and supports order management, quoting, and customer satisfaction.
Key Responsibilities Receive, review, and enter purchase orders into ERP systems
Prepare quotes, customer documentation, and costing sheets
Serve as primary contact for customer inquiries via email and phone
Manage returns, credits, and customer onboarding activities
Coordinate site visits and customer meetings as needed
Monitor and manage customer portals (pricing, quantities, lead times, terms)
Track and reconcile customer scorecards and performance metrics
Support export‑compliant order processing, including foreign customers
Collaborate with Sales, Commercial, Finance, and Operations teams
Qualifications Bachelor’s degree or 1–2+ years of relevant customer service experience
2+ years of customer service or account support experience
Proficiency in Microsoft Office; experience with SAP, Salesforce, or similar CRM/ERP preferred
Knowledge of FAR, DFARS, or defense‑related regulations preferred
Strong communication, organization, and customer service skills
Experience supporting military, aftermarket, or international customers preferred
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