Holladay Properties
Description
Enriching lives through investment and service is the mission at the core of everything we do at Holladay. The Property Manager supports this mission by leading the lease‑up and stabilization of the newest premier apartment community in Elkhart. This position will provide support to portfolio manager in the gathering of information and the analysis of operating metrics as well as the preparation of annual budgets for the managed properties.
Essential Duties and Responsibilities
Responsible for the prompt and positive response to requests from residents, to constantly assess resident and facility needs and assure problems are being solved promptly, and to the mutual benefit of the resident and ownership, including preparing, dispatching and tracking resident work orders/requests and service needs
In coordination with portfolio manager, supervise Building Maintenance Staff and additional Property Management employees and contractors and ensure that procedures and specifications are maintained
Provide ongoing performance feedback to employees on a regular basis and participate in Talent Conversations with portfolio manager
Review Rent Roll and Lease‑up Billings to ensure that they are both current and accurate
Review all monthly, quarterly, and annual financial reports with support from portfolio manager as needed
Maintain notes in operational platform software (MRI/Yardi/ETS/ReLynx) related to A/R delinquencies, monthly variance explanations, corrective and preventative maintenance orders and, other needed updates
Process, prepare and track all vendor contracts
Ensure all resident and contractor Certificates of Insurance are kept current
Ensures that property files and records are maintained
Approves expenditures in accordance with Company and/or Client policy and procedures
Prepare and/or supervise presentation of quarterly newsletter or other forms of resident communication
Maintain orderly files (Vendor and Resident) in accordance with Company policy and procedure
Develop and maintain ongoing resident interaction on a weekly basis
Continually improve upon management and technical skills
Holladay Mission and Values
Mission : Enriching lives through investment and service
ENRICH Values :
Entrepreneurial
– We are empowered to dream and take risks, to challenge conventional wisdom and demand continuous improvement, to innovate, create, and inspire change.
Nurture
– We encourage and support the growth and development of each other, our clients, and our communities.
Respect
- We recognize and acknowledge the inherent value of others.
Integrity
– We do the right thing. We exhibit a consistently high moral compass.
Community
– We are a family. We have fun, serve others, and freely give of our resources. We recognize our responsibility to make our communities and world a better place.
Health
- We support the physical, financial, and professional health and well‑being of each other and those we serve.
Position Competencies
Composure: Does not become defensive or irritated when times are tough; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted; is a settling influence in a crisis
Critical Thinking: The ability to think using analysis, evaluation, problem solving, judgment, and the creative process; considering the full picture and impact of action and decisions
Effective Communication: Able to clearly and succinctly communicate in a variety of settings and styles; can get messages across that have the desired effect
Compensation The Residential Property Manager compensation will be based on experience and qualifications. This range is subject to local, state and regional dynamics and may be adjusted up or down depending on market conditions.
Supervisory Responsibility
Property Manager may have supervisory duties of maintenance engineer and with support from portfolio manager
Manage or assist Construction Manager in the oversight of TI projects (vendors / contractors) on premises to make sure work is being done according to specifications with support from portfolio manager
Promotional Opportunity Associates with more than twelve (12) months of service may request consideration to transfer to other jobs as vacancies become available and will be considered along with other applicants. To be considered, Associates must have a satisfactory performance record and have no disciplinary actions during the last twelve (12) months. Management retains the discretion to make exceptions to the policy.
This description is not all inclusive and duties will vary depending on assigned portfolio.
Requirements Qualifications
Minimum of 2 years of experience in Residential Property Management
Bi‑lingual (English & Spanish) depending on location
Associate Degree or comparable Business Management or Real Estate experience preferred
In pursuit of State Real Estate license
Strong leadership and motivational abilities, team player
Exceptional communication skills
Must have attention to detail, ability to multi‑task, and excellent organizational skills
In pursuit of CPM/RPA designation or candidate (preferred)
Computer skills (Word, Excel, Outlook) and MRI helpful
Employee spends a considerable amount of time engaged in communication with others
Must have excellent communication and listening skills
Valid Driver’s license, proof of insurance, and clean MVR report
Physical Demands
Employee is required to walk the premises which can require climbing stairs to inspect stairwells, and be in elevated or high spaces, such as roofs and decking to inspect equipment if necessary
Employee may occasionally be required to lift or move items over 10 pounds
On call 24/7 in emergency situations at properties
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Essential Duties and Responsibilities
Responsible for the prompt and positive response to requests from residents, to constantly assess resident and facility needs and assure problems are being solved promptly, and to the mutual benefit of the resident and ownership, including preparing, dispatching and tracking resident work orders/requests and service needs
In coordination with portfolio manager, supervise Building Maintenance Staff and additional Property Management employees and contractors and ensure that procedures and specifications are maintained
Provide ongoing performance feedback to employees on a regular basis and participate in Talent Conversations with portfolio manager
Review Rent Roll and Lease‑up Billings to ensure that they are both current and accurate
Review all monthly, quarterly, and annual financial reports with support from portfolio manager as needed
Maintain notes in operational platform software (MRI/Yardi/ETS/ReLynx) related to A/R delinquencies, monthly variance explanations, corrective and preventative maintenance orders and, other needed updates
Process, prepare and track all vendor contracts
Ensure all resident and contractor Certificates of Insurance are kept current
Ensures that property files and records are maintained
Approves expenditures in accordance with Company and/or Client policy and procedures
Prepare and/or supervise presentation of quarterly newsletter or other forms of resident communication
Maintain orderly files (Vendor and Resident) in accordance with Company policy and procedure
Develop and maintain ongoing resident interaction on a weekly basis
Continually improve upon management and technical skills
Holladay Mission and Values
Mission : Enriching lives through investment and service
ENRICH Values :
Entrepreneurial
– We are empowered to dream and take risks, to challenge conventional wisdom and demand continuous improvement, to innovate, create, and inspire change.
Nurture
– We encourage and support the growth and development of each other, our clients, and our communities.
Respect
- We recognize and acknowledge the inherent value of others.
Integrity
– We do the right thing. We exhibit a consistently high moral compass.
Community
– We are a family. We have fun, serve others, and freely give of our resources. We recognize our responsibility to make our communities and world a better place.
Health
- We support the physical, financial, and professional health and well‑being of each other and those we serve.
Position Competencies
Composure: Does not become defensive or irritated when times are tough; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted; is a settling influence in a crisis
Critical Thinking: The ability to think using analysis, evaluation, problem solving, judgment, and the creative process; considering the full picture and impact of action and decisions
Effective Communication: Able to clearly and succinctly communicate in a variety of settings and styles; can get messages across that have the desired effect
Compensation The Residential Property Manager compensation will be based on experience and qualifications. This range is subject to local, state and regional dynamics and may be adjusted up or down depending on market conditions.
Supervisory Responsibility
Property Manager may have supervisory duties of maintenance engineer and with support from portfolio manager
Manage or assist Construction Manager in the oversight of TI projects (vendors / contractors) on premises to make sure work is being done according to specifications with support from portfolio manager
Promotional Opportunity Associates with more than twelve (12) months of service may request consideration to transfer to other jobs as vacancies become available and will be considered along with other applicants. To be considered, Associates must have a satisfactory performance record and have no disciplinary actions during the last twelve (12) months. Management retains the discretion to make exceptions to the policy.
This description is not all inclusive and duties will vary depending on assigned portfolio.
Requirements Qualifications
Minimum of 2 years of experience in Residential Property Management
Bi‑lingual (English & Spanish) depending on location
Associate Degree or comparable Business Management or Real Estate experience preferred
In pursuit of State Real Estate license
Strong leadership and motivational abilities, team player
Exceptional communication skills
Must have attention to detail, ability to multi‑task, and excellent organizational skills
In pursuit of CPM/RPA designation or candidate (preferred)
Computer skills (Word, Excel, Outlook) and MRI helpful
Employee spends a considerable amount of time engaged in communication with others
Must have excellent communication and listening skills
Valid Driver’s license, proof of insurance, and clean MVR report
Physical Demands
Employee is required to walk the premises which can require climbing stairs to inspect stairwells, and be in elevated or high spaces, such as roofs and decking to inspect equipment if necessary
Employee may occasionally be required to lift or move items over 10 pounds
On call 24/7 in emergency situations at properties
#J-18808-Ljbffr