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Get It Now Stores

Customer Account Representative

Get It Now Stores, Madison, Wisconsin, us, 53774

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Who We Are At

Get It Now! , we believe in making home shopping simple, convenient, and accessible for everyone. We put the buying power in our customers’ hands through flexible payment options so they can enjoy big-ticket items the way they want, when they want. Our mission is to elevate financial freedom for all and empower our customers to shop with confidence. Whether they’re furnishing a new home or upgrading their space, we’re here to make our customers’ experience seamless, stress‑free, and tailored to their lifestyle.

The Role The Customer Account Representative provides superior customer service to maintain consumer relationships and meet company account management expectations while adhering to company standards, policies, and procedures. This role positively impacts customer growth and revenue through sales activities, account management, and delivering total customer satisfaction.

Ideally, a candidate for this position is friendly, has excellent communication skills, is dynamic and outgoing, has a desire to learn, is customer service oriented, and is seeking a career, not just a job.

Expected Hours of Work This is a full‑time position. Work days run Monday through Saturday with Sundays off, plus one additional weekday off. Schedule and weekly hours may vary throughout the year based on management and business needs.

Compensation The position is paid hourly in accordance with Get It Now’s payroll procedures. In addition to an hourly rate, the role is paid out weekly.

$14.45 per hour – $17.00 per hour

(Paid out weekly)

Key Responsibilities

Customer Service : Provide friendly, top‑notch customer experiences through "white glove" service with a servant's heart in our stores and in customers’ homes. Obtain new orders on the sales floor and over the phone.

Deliveries and Pickups : Safely load, unload, and install products, following handling and transportation procedures. Keep company vehicles clean and properly maintained.

Merchandising : Maintain an inviting store with organized product, ensuring showroom cleanliness and organization for both customers and coworkers.

Job Requirements

Must be at least 18 years old.

High school diploma or GED.

Excellent communication and interpersonal skills.

Valid state driver's license and clean driving record (must operate company vehicles).

Ability to lift and move furniture, electronics, and appliances.

Flexible schedule availability, including evenings, weekends, and holidays.

Consistent in‑person attendance.

Why Work For Get It Now!

Great benefits: Medical, Dental, Vision, Life Insurance, Supplemental Life Insurance, Spouse/Dependent Life Insurance, Short Term Disability, Long Term Disability, Flexible Spending Accounts, 401(k) Savings Plan with company match, Paid Time Off, Legal Insurance, Identity Theft Protection Plan, Health Savings Accounts, Hospital Indemnity, Critical Illness, Accident Insurance, Limited Purpose Plan.

Award‑Winning Culture.

Career Growth Opportunities.

Weekly Pay.

Physical Demands The position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move heavy items and merchandise and must adhere to all company safety guidelines while meeting the physical demands.

Equal Opportunity Employer Get It Now! is an equal opportunity employer committed to ensuring all employment decisions are made on a non‑discriminatory basis, and without regard to race, color, religion, faith, gender, gender identity, sexual orientation, national origin, age, disability, or any other protected class.

Seniority level

Entry level

Employment type

Full‑time

Job function

Sales, Supply Chain, and Customer Service

Retail, Restaurants, and Warehousing and Storage

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