IHG Hotels & Resorts
Housekeeping Manager - Hotel Indigo Lower East Side
IHG Hotels & Resorts, New York, New York, us, 10261
Housekeeping Manager – Hotel Indigo Lower East Side
IHG Hotels & Resorts
Responsibilities
Manages the quality delivery of housekeeping program.
Conducts inspections of all guest rooms, public areas, furnishings, linens and equipment to ensure all areas of the hotel are clean and in good repair, bringing to life the EVEN Hotels brand.
Inspects storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
Assists with scheduling and room assignments to ensure proper coverage.
Ensures all staff is properly trained and has the tools and equipment needed to effectively carry out their respective job duties.
Controls expenses and minimizes waste within all areas of housekeeping.
Completes all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.
Drives high team performance by establishing clear performance goals and expectations, and being actively involved in direct reports’ performance and development through direct feedback, coaching and training.
Ensures guest complaints are resolved appropriately and that the appropriate service recovery/problem resolution process is in place for Housekeeping Services.
Qualifications & Requirements
2-3 years of housekeeping experience including supervisor or management experience; hotel experience preferred.
Must speak fluent English.
Flexible work schedule with availability to work days, nights, weekends and holidays.
Excellent communication, both verbal and written, ability to interact with guests, employees and third parties reflecting highly on the hotel, brand and the company.
Problem solving, reasoning, motivating, organizational and training abilities used often.
Physical Requirements
Carrying, lifting, pushing and/or pulling items weighing up to 50 pounds and pushing and/or pulling approximately 200 pounds.
Frequently standing up and moving about the facility.
Frequently handling objects and equipment to maintain the facility.
Frequently bending, stooping, kneeling, climbing and crawling.
Salary Range:
$65,000.00 - $75,000.00
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL of the responsibilities or qualifications of the job.
Important Information
The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
If you require reasonable accommodation during the application process, please click here.
IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
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Responsibilities
Manages the quality delivery of housekeeping program.
Conducts inspections of all guest rooms, public areas, furnishings, linens and equipment to ensure all areas of the hotel are clean and in good repair, bringing to life the EVEN Hotels brand.
Inspects storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
Assists with scheduling and room assignments to ensure proper coverage.
Ensures all staff is properly trained and has the tools and equipment needed to effectively carry out their respective job duties.
Controls expenses and minimizes waste within all areas of housekeeping.
Completes all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.
Drives high team performance by establishing clear performance goals and expectations, and being actively involved in direct reports’ performance and development through direct feedback, coaching and training.
Ensures guest complaints are resolved appropriately and that the appropriate service recovery/problem resolution process is in place for Housekeeping Services.
Qualifications & Requirements
2-3 years of housekeeping experience including supervisor or management experience; hotel experience preferred.
Must speak fluent English.
Flexible work schedule with availability to work days, nights, weekends and holidays.
Excellent communication, both verbal and written, ability to interact with guests, employees and third parties reflecting highly on the hotel, brand and the company.
Problem solving, reasoning, motivating, organizational and training abilities used often.
Physical Requirements
Carrying, lifting, pushing and/or pulling items weighing up to 50 pounds and pushing and/or pulling approximately 200 pounds.
Frequently standing up and moving about the facility.
Frequently handling objects and equipment to maintain the facility.
Frequently bending, stooping, kneeling, climbing and crawling.
Salary Range:
$65,000.00 - $75,000.00
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL of the responsibilities or qualifications of the job.
Important Information
The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
If you require reasonable accommodation during the application process, please click here.
IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
#J-18808-Ljbffr