Mill Steel Co.
Inside Sales Account Manager Mill Steel Company
Mill Steel Co., Grand Rapids, Michigan, us, 49528
GrandRapids,MI
HeadquarteredinGrandRapids,MichiganMillSteelCompanyisateamofover400employeeswithacommitmenttohigh-qualityservice. Weare a unified, motivated, and empowered market-driven company with a single focus to be the best. Our mission is simple, expand our operations into new territories, enhance relationships with our customers and suppliers, provide the best value available in the market, increase market share in key customer industries, develop innovative responses to customer needs, and continue to foster an environment of team involvement and empowerment.
As a TransactionalInsideSalesAccountManager , you will manage a fast-paced portfolio focused primarily on spot inquiries, short-lead-time needs, and rapidly changing market conditions. Your role will center on identifying, executing, and coordinating quick-turnaround shipments. You’ll collaborate daily with purchasing, operations, logistics, and quality teams to provide a best-in-class customer experience.
DutiesandResponsibilities:
Deliver fast, accurate customer service by responding quickly to customer purchase orders and requests
Enter orders accurately and promptly, ensuring all specifications are captured correctly
Ensure timely delivery of customer orders
Point of contact for all matters specific to the day-to-day transactional needs
Build and maintain strong relationships with customers who primarily purchase based on market conditions, quick-turn needs, or just-in-time requirements
Understand customer needs, offer solutions to meet them, and effectively communicate these needs to fulfillment teams (i.e. production, logistics, purchasing, outside processing, etc.)
Monitor key transactional metrics such as quote turnaround time and on-time delivery
Prep reporting for management and outside sales team members
Manage customer aging inventory
Review pricing and confirm accuracy
Qualifications:
Preferred bachelor’s degree in business or related field
2–3 years sales or business operations experience
Excellent verbal and written communication
High level problem-solving, attention to detail and analytical skills
Customer-focused mindset
Ability to work collaboratively in a fast-paced, high-volume transactional sales environment
Proficient in CRM software
Proficient with Microsoft Office applications including Outlook, Word, Excel, and Teams
Experience with Microsoft D365 Finance and Operations business systems
OrganizationalRelationship: This individual reports to the Inside Sales Manager and works closely with a variety of departments throughout the company.
Travel&LocationRequirements: This position has minimal travel and is based in GrandRapids,MI
Whatweoffer:
Team oriented environment
Pet friendly office
Awarded “National Best & Brightest Companies To Work For” 10 consecutive years running (2010–2020)
Awarded “National Best & Brightest Elite Winner”
2010–Elite Winner in Recognition & Retention
2016–Elite Winner in Community Initiatives
2017–Elite Winner in Recruitment, Selection & New Employee Orientation
2020–Elite Winner in Communication & Shared Vision
This employer participates in E-Verify. Federal law requires all employees to verify the identity and employment eligibility of all persons hired to work in the United States.
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HeadquarteredinGrandRapids,MichiganMillSteelCompanyisateamofover400employeeswithacommitmenttohigh-qualityservice. Weare a unified, motivated, and empowered market-driven company with a single focus to be the best. Our mission is simple, expand our operations into new territories, enhance relationships with our customers and suppliers, provide the best value available in the market, increase market share in key customer industries, develop innovative responses to customer needs, and continue to foster an environment of team involvement and empowerment.
As a TransactionalInsideSalesAccountManager , you will manage a fast-paced portfolio focused primarily on spot inquiries, short-lead-time needs, and rapidly changing market conditions. Your role will center on identifying, executing, and coordinating quick-turnaround shipments. You’ll collaborate daily with purchasing, operations, logistics, and quality teams to provide a best-in-class customer experience.
DutiesandResponsibilities:
Deliver fast, accurate customer service by responding quickly to customer purchase orders and requests
Enter orders accurately and promptly, ensuring all specifications are captured correctly
Ensure timely delivery of customer orders
Point of contact for all matters specific to the day-to-day transactional needs
Build and maintain strong relationships with customers who primarily purchase based on market conditions, quick-turn needs, or just-in-time requirements
Understand customer needs, offer solutions to meet them, and effectively communicate these needs to fulfillment teams (i.e. production, logistics, purchasing, outside processing, etc.)
Monitor key transactional metrics such as quote turnaround time and on-time delivery
Prep reporting for management and outside sales team members
Manage customer aging inventory
Review pricing and confirm accuracy
Qualifications:
Preferred bachelor’s degree in business or related field
2–3 years sales or business operations experience
Excellent verbal and written communication
High level problem-solving, attention to detail and analytical skills
Customer-focused mindset
Ability to work collaboratively in a fast-paced, high-volume transactional sales environment
Proficient in CRM software
Proficient with Microsoft Office applications including Outlook, Word, Excel, and Teams
Experience with Microsoft D365 Finance and Operations business systems
OrganizationalRelationship: This individual reports to the Inside Sales Manager and works closely with a variety of departments throughout the company.
Travel&LocationRequirements: This position has minimal travel and is based in GrandRapids,MI
Whatweoffer:
Team oriented environment
Pet friendly office
Awarded “National Best & Brightest Companies To Work For” 10 consecutive years running (2010–2020)
Awarded “National Best & Brightest Elite Winner”
2010–Elite Winner in Recognition & Retention
2016–Elite Winner in Community Initiatives
2017–Elite Winner in Recruitment, Selection & New Employee Orientation
2020–Elite Winner in Communication & Shared Vision
This employer participates in E-Verify. Federal law requires all employees to verify the identity and employment eligibility of all persons hired to work in the United States.
#J-18808-Ljbffr