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State Industrial Products

Inside Sales Rep - Hybrid

State Industrial Products, Mayfield Heights, Ohio, United States

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Inside Sales Rep - Hybrid Join State Industrial Products to work as an Inside Sales Representative in a hybrid on‑site / remote environment.

Position Summary The Inside Sales Strategic Account Manager is responsible for managing daily service and sales activities for assigned accounts. This includes reactivating inactive customers, developing strategic relationships, and driving revenue through outbound and inbound selling efforts.

Position Responsibilities

Serve as the primary point of contact for assigned customer accounts

Drive account growth by reactivating inactive customers and recruiting new business

Provide exceptional customer experience through consistent communication and support

Deliver accurate pricing, product, and service information to customers

Place and monitor customer orders to ensure timely and accurate shipment

Maintain detailed customer interactions and activity in the CRM system

Monitor open invoices and follow up on outstanding payments

Resolve customer issues related to quotes, orders, and invoices promptly

Introduce and promote new products and services to existing accounts

Execute assigned sales campaigns and activities from the Galley Management System

Collaborate with Field Sales teams and leadership to support broader territory objectives

Report customer and market insights to Field Sales and Management

Maintain up-to-date product knowledge and complete required training and certifications

Organize and manage customer information and sales documentation efficiently

Position Requirements

College degree preferred; equivalent professional experience accepted

1–3 years of inside or phone‑based customer selling experience

Strong outbound and inbound phone sales skills

Proficiency with ERP (SAP preferred), CRM (Siebel preferred), and other web‑based systems

Competency in Microsoft Office applications

Strong problem‑solving and decision‑making abilities

Excellent verbal and written business communication skills

Ability to quickly learn product offerings and effectively communicate value to customers

Company Overview Since 1911, State Industrial Products has helped customers “Care for Work Environments”®. Our focus is to enhance building environments and improve equipment productivity through market‑leading drain maintenance, air care programs, cleaning systems, maintenance supplies, and auxiliary programs.

Benefits and Compensation The role offers a guaranteed base pay plus monthly bonus, competitive benefits including medical, dental, vision, 401(k) matching up to 3%, long‑term disability, tuition assistance, and a nicotine‑free workplace. The hybrid work model allows for two days per week remote work.

EEO Statement State Industrial Products is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act), or any other legally protected status.

ADA Disclosure Any candidate who may need an accommodation to complete this application, or any portion of it, should contact our Human Resources Department.

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