Acrisure
Account Coordinator
Acrisure seeks an Account Coordinator to manage client needs and develop strong relationships through high‑quality customer service. The role acts as a liaison between clients and internal cross‑functional teams, ensuring timely, successful delivery of solutions and improving the overall customer experience via teamwork and proactive service.
Fundamental Responsibilities
Provide excellent customer service to members, client groups, brokers, and providers via phone and email.
Serve as the point of contact for assigned client groups and brokers.
Complete monthly/quarterly responsibilities accurately and in a timely manner.
Ensure timely and successful delivery of company solutions according to customer needs.
Liaise between clients and internal teams for solutions.
Maintain a working‑level understanding of benefit products.
Attend department or company meetings and training sessions as required.
Job Functions
Conduct portal trainings to educate client groups on navigating the online portal.
Maintain accurate company information and distribution lists in the portal.
Use attention to detail to catch data errors and inconsistencies.
Answer incoming calls for provider and benefit departments and add call notes to the portal.
Provide members with ID cards, plan info, and help them understand coverage via phone and email.
Provide claims data, invoices, enrollment reports, ID cards, call records, plan information, and other data requested via phone or email.
Assist providers with member eligibility, benefits, and claim status by phone and email.
Skills
Time‑management skills.
Problem‑solving and analytical skills.
Ability to make decisions and work independently or with minimal supervision.
Creative thinking and resourcefulness.
Intermediate Microsoft Office experience.
Strong interpersonal communication.
Work Environment
This job operates in a clerical office setting and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described are representative of those required to perform essential functions.
Employee must regularly talk or hear, sit, stand, walk, use hands, reach, lift up to 10 lb, occasionally 25 lb; specific vision abilities include close, distance, color, peripheral, depth perception and focus adjustment.
Position Type / Expected Hours of Work
Full‑time position. Hours: Monday–Friday, 7 a.m.–4:30 p.m. (40 hrs per week). Occasional overtime possible.
Travel
No travel required.
Software
Microsoft Office 365
Adobe Acrobat Full
Shortel
In‑house Software
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required for this job. Duties and activities may change at any time with or without notice.
Benefits Comprehensive benefit package includes company‑sponsored medical, dental, short‑term disability, long‑term disability, basic life insurance, vision, vacation (PTO), holiday pay, 401(k), supplemental insurance and more.
EEO Statement The Company is an Equal Opportunity Employer. In order to remain competitive, we must attract, develop, motivate and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation, or any other status protected by law. M/W/D/V (Minorities/Female/Disabled/Veteran).
Pay Details The base compensation range for this position is $18 000 – $20 000. This range reflects Acrisure’s good‑faith estimate at the time of posting. Placement within the range will be based on skills, experience, qualifications, location and internal equity.
Candidates should be comfortable with an on‑site presence to support collaboration, team leadership and cross‑functional partnership.
Why Join Us At Acrisure, we’re building more than a business. We’re building a community where people can grow, thrive, and make an impact. Our benefits support every dimension of your life—from health and finances to family and future. Acrisure has pledged more than $22 million through partnerships with Corewell Health, Helen DeVos Children’s Hospital, UPMC Children’s Hospital and Blythedale Children’s Hospital.
Employee Benefits
Physical Wellness: comprehensive medical, dental, vision, life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Mental Wellness: generous paid time off and holidays; Employee Assistance Program (EAP); complimentary Calm app subscription.
Financial Wellness: immediate vesting in a 401(k) plan; HSA and FSA options; commuter benefits; employee discount programs.
Family Care: paid maternity leave, paid paternity leave (including for adoptive parents), legal plan options, pet insurance coverage.
And so much more.
This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.
Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.
California Residents Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.
Recruitment Fraud Please visit here to learn more about our Recruitment Fraud Notice.
Welcome, your new opportunity awaits you.
#J-18808-Ljbffr
Fundamental Responsibilities
Provide excellent customer service to members, client groups, brokers, and providers via phone and email.
Serve as the point of contact for assigned client groups and brokers.
Complete monthly/quarterly responsibilities accurately and in a timely manner.
Ensure timely and successful delivery of company solutions according to customer needs.
Liaise between clients and internal teams for solutions.
Maintain a working‑level understanding of benefit products.
Attend department or company meetings and training sessions as required.
Job Functions
Conduct portal trainings to educate client groups on navigating the online portal.
Maintain accurate company information and distribution lists in the portal.
Use attention to detail to catch data errors and inconsistencies.
Answer incoming calls for provider and benefit departments and add call notes to the portal.
Provide members with ID cards, plan info, and help them understand coverage via phone and email.
Provide claims data, invoices, enrollment reports, ID cards, call records, plan information, and other data requested via phone or email.
Assist providers with member eligibility, benefits, and claim status by phone and email.
Skills
Time‑management skills.
Problem‑solving and analytical skills.
Ability to make decisions and work independently or with minimal supervision.
Creative thinking and resourcefulness.
Intermediate Microsoft Office experience.
Strong interpersonal communication.
Work Environment
This job operates in a clerical office setting and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described are representative of those required to perform essential functions.
Employee must regularly talk or hear, sit, stand, walk, use hands, reach, lift up to 10 lb, occasionally 25 lb; specific vision abilities include close, distance, color, peripheral, depth perception and focus adjustment.
Position Type / Expected Hours of Work
Full‑time position. Hours: Monday–Friday, 7 a.m.–4:30 p.m. (40 hrs per week). Occasional overtime possible.
Travel
No travel required.
Software
Microsoft Office 365
Adobe Acrobat Full
Shortel
In‑house Software
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required for this job. Duties and activities may change at any time with or without notice.
Benefits Comprehensive benefit package includes company‑sponsored medical, dental, short‑term disability, long‑term disability, basic life insurance, vision, vacation (PTO), holiday pay, 401(k), supplemental insurance and more.
EEO Statement The Company is an Equal Opportunity Employer. In order to remain competitive, we must attract, develop, motivate and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation, or any other status protected by law. M/W/D/V (Minorities/Female/Disabled/Veteran).
Pay Details The base compensation range for this position is $18 000 – $20 000. This range reflects Acrisure’s good‑faith estimate at the time of posting. Placement within the range will be based on skills, experience, qualifications, location and internal equity.
Candidates should be comfortable with an on‑site presence to support collaboration, team leadership and cross‑functional partnership.
Why Join Us At Acrisure, we’re building more than a business. We’re building a community where people can grow, thrive, and make an impact. Our benefits support every dimension of your life—from health and finances to family and future. Acrisure has pledged more than $22 million through partnerships with Corewell Health, Helen DeVos Children’s Hospital, UPMC Children’s Hospital and Blythedale Children’s Hospital.
Employee Benefits
Physical Wellness: comprehensive medical, dental, vision, life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Mental Wellness: generous paid time off and holidays; Employee Assistance Program (EAP); complimentary Calm app subscription.
Financial Wellness: immediate vesting in a 401(k) plan; HSA and FSA options; commuter benefits; employee discount programs.
Family Care: paid maternity leave, paid paternity leave (including for adoptive parents), legal plan options, pet insurance coverage.
And so much more.
This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.
Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.
California Residents Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.
Recruitment Fraud Please visit here to learn more about our Recruitment Fraud Notice.
Welcome, your new opportunity awaits you.
#J-18808-Ljbffr