Troomi
Technology Professional and Problem Solver
As Strategic Account Manager, you will own the success of Troomi’s most important partner relationships end-to-end. This is not traditional account management. You will operate as a relationship leader, program owner, and commercial driver—essentially a mini‑GM for each strategic account.
Strategic Account Ownership
Serve as the primary point of contact for strategic partners, delivering clear, proactive, and trustworthy communication.
Own partner onboarding, launch planning, and rollout execution.
Support partners post‑launch to drive adoption, growth, and long‑term success.
Lead escalations with professionalism, aligning internal and external stakeholders and driving resolution.
Partner with Marketing to develop case studies and success stories that highlight partner outcomes.
Program Execution & Internal Leadership
Act as the internal program owner and cross‑functional coordinator, working with Engineering, Customer Experience, Marketing, and Operations.
Run complex partner implementations spanning technical integration, operational workflows, support readiness, and go‑to‑market execution.
Translate partner needs into clear internal requirements, priorities, and timelines.
Track KPIs, surface risks early, remove blockers, and keep programs on schedule.
Program Development & Scale
Help define and formalize how Troomi works with strategic partners—from first conversation through steady‑state operations.
Build repeatable playbooks, templates, checklists, and enablement materials to improve speed, quality, and predictability.
Ensure the program is easy to understand, easy to execute, and scalable as the business grows.
Growth & New Partner Development
Identify and develop new strategic partnership opportunities domestically and internationally.
Carry meaningful commercial accountability tied to partner success and growth.
Balance expansion with discipline—new opportunities do not come at the expense of existing partner outcomes.
What You Bring to the Table
You are equal parts relationship‑builder, operator, and closer.
7+ years in strategic accounts, partnerships, customer success, program management, or sales leadership (B2B preferred).
Proven experience working with Director‑, VP‑, and C‑level stakeholders.
Track record of driving growth, retention, or revenue outcomes (quota experience is a plus).
Strong program execution skills—you can run plans, manage stakeholders, and hit timelines.
Technical aptitude: comfortable leading conversations around integrations, workflows, provisioning, support processes, and reporting at a practical level.
Clear, confident communicator with strong writing skills.
Highly organized, self‑directed, and resilient in fast‑moving environments.
Willingness to travel occasionally for key meetings and launches.
How Success Will Be Measured
Strategic partners are successful, engaged, and growing.
Partner programs launch smoothly and operate predictably.
Internal teams are aligned and supported by clear plans and expectations.
Strong, trust‑based relationships are built across the company.
Time and priorities are managed wisely—initial partner success matters disproportionately.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
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Strategic Account Ownership
Serve as the primary point of contact for strategic partners, delivering clear, proactive, and trustworthy communication.
Own partner onboarding, launch planning, and rollout execution.
Support partners post‑launch to drive adoption, growth, and long‑term success.
Lead escalations with professionalism, aligning internal and external stakeholders and driving resolution.
Partner with Marketing to develop case studies and success stories that highlight partner outcomes.
Program Execution & Internal Leadership
Act as the internal program owner and cross‑functional coordinator, working with Engineering, Customer Experience, Marketing, and Operations.
Run complex partner implementations spanning technical integration, operational workflows, support readiness, and go‑to‑market execution.
Translate partner needs into clear internal requirements, priorities, and timelines.
Track KPIs, surface risks early, remove blockers, and keep programs on schedule.
Program Development & Scale
Help define and formalize how Troomi works with strategic partners—from first conversation through steady‑state operations.
Build repeatable playbooks, templates, checklists, and enablement materials to improve speed, quality, and predictability.
Ensure the program is easy to understand, easy to execute, and scalable as the business grows.
Growth & New Partner Development
Identify and develop new strategic partnership opportunities domestically and internationally.
Carry meaningful commercial accountability tied to partner success and growth.
Balance expansion with discipline—new opportunities do not come at the expense of existing partner outcomes.
What You Bring to the Table
You are equal parts relationship‑builder, operator, and closer.
7+ years in strategic accounts, partnerships, customer success, program management, or sales leadership (B2B preferred).
Proven experience working with Director‑, VP‑, and C‑level stakeholders.
Track record of driving growth, retention, or revenue outcomes (quota experience is a plus).
Strong program execution skills—you can run plans, manage stakeholders, and hit timelines.
Technical aptitude: comfortable leading conversations around integrations, workflows, provisioning, support processes, and reporting at a practical level.
Clear, confident communicator with strong writing skills.
Highly organized, self‑directed, and resilient in fast‑moving environments.
Willingness to travel occasionally for key meetings and launches.
How Success Will Be Measured
Strategic partners are successful, engaged, and growing.
Partner programs launch smoothly and operate predictably.
Internal teams are aligned and supported by clear plans and expectations.
Strong, trust‑based relationships are built across the company.
Time and priorities are managed wisely—initial partner success matters disproportionately.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
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