RevSpring
Account Specialist
The Account Specialist (AS) is an integral member of the client service team. The primary responsibility of this position is to provide a higher level of support for building and maintaining key client relationships and to deliver advanced administrative support to the account team in all its efforts. This support significantly impacts meeting RevSpring’s goals and objectives and contributes substantially to maintaining leadership in the revenue cycle management industry. The AS manages long‑term projects and interacts regularly with various members of the account team.
The Account Specialist is expected to consistently provide outstanding customer service, support client needs, and help meet organizational goals.
Essential Functions
Expand knowledge of the account management profession.
Develop business acumen skills and apply them to work.
Develop knowledge of industry and business principles.
Possess in‑depth customer knowledge to provide appropriate solutions.
Apply research, information gathering, and analytical skills to problems of diverse scope.
Identify opportunities for process and procedure enhancements to drive efficiency and customer service levels.
Demonstrate solid proficiency utilizing systems, tools and procedures, including platform tools, CRM and ticket tools.
Have a general understanding of the definitions, cultural, political, organizational and disciplinary perspectives of the health care or ARM industry.
Understand key concepts, terminology, issues, and challenges associated with the health care or ARM industry and some strategies employed to meet challenges.
Identify with the main sectors of the health care or ARM industry and its business drivers, and articulate the key aspects of the industry business model, its competitive environment and current trends.
Link industry challenges to RevSpring solutions and discuss them with peers.
Work with minimal direction.
Work is guided by operational objectives and priorities of the assigned customer base account manager.
Refer to established policies and precedents as needed.
Assume responsibility to improve service, efficiency and quality of work.
Be responsible for specific tasks and their objectives.
Minimum Requirements Specific Job Skills
General computer knowledge.
MS Office experience.
Salesforce experience is a plus.
Strong, positive, and influential team player.
Ability to work independently and maintain technical expertise with web‑based applications.
Strong interpersonal skills.
Demonstrated ability to manage multiple accounts and tasks.
Excellent judgment and discretion; ability to handle multiple priorities simultaneously and meet deadlines.
Remain calm and professional in all situations, with an unwavering sense of urgency.
Highly organized and detail‑oriented.
Self‑motivated and enthusiastic.
Recognize problems, identify causes and resolve routine issues.
Team player with a “can‑do” attitude in a fast‑paced environment.
Establish and maintain a professional atmosphere for colleagues, clients and customers.
Analytical – Understand multiple data formats; synthesize complex information; collect and research data; use intuition and experience; design workflows and procedures.
Attendance/punctuality – Consistently at work; ensure work responsibilities are covered when absent; arrive to meetings on time.
Change management – Propose appropriate work process changes.
Dependability – Demonstrate strong sense of ownership; take responsibility for own actions; keep commitments.
Initiative – Undertake self‑development activities; seek increased responsibilities.
Innovation – Original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas.
Leadership – Confidence in self and others, strong interpersonal skills.
Oral communication – Speak clearly and persuasively; listen and get clarification; respond well to questions; exceptional group presentation skills.
Planning/organizing – Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; realistic action plans.
Problem solving – Identify and resolve problems promptly; gather and analyze information skillfully; develop alternative solutions; group problem solving; excellent judgment and discretion; handle multiple priorities and meet deadlines.
Project management – Develop project plans; coordinate projects; communicate changes and progress; complete projects on time and budget.
Quality – Exceptional accuracy and thoroughness; actively look for ways to improve and promote quality; monitor own work for quality.
Written communication – Write clearly, professionally and informatively.
Up to 10% travel may be required.
Education Bachelor’s Degree or equivalent work experience.
Experience
2+ years in a technical customer service role.
Knowledge of healthcare data and file formats helpful (Cerner, EPIC, eCW).
2–5 years’ experience in customer service, client service or client success role.
Certifications N/A
Language Skills Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations; write reports, business correspondence and procedure manuals; present information effectively and respond to questions from a variety of internal and external sources.
Physical Capabilities Standard categories. The employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear. Occasionally required to stand and walk; lift and/or move up to 10 pounds. Vision abilities: close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations may be made.
Equal Employment Opportunity Statement RevSpring is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Note This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.
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The Account Specialist is expected to consistently provide outstanding customer service, support client needs, and help meet organizational goals.
Essential Functions
Expand knowledge of the account management profession.
Develop business acumen skills and apply them to work.
Develop knowledge of industry and business principles.
Possess in‑depth customer knowledge to provide appropriate solutions.
Apply research, information gathering, and analytical skills to problems of diverse scope.
Identify opportunities for process and procedure enhancements to drive efficiency and customer service levels.
Demonstrate solid proficiency utilizing systems, tools and procedures, including platform tools, CRM and ticket tools.
Have a general understanding of the definitions, cultural, political, organizational and disciplinary perspectives of the health care or ARM industry.
Understand key concepts, terminology, issues, and challenges associated with the health care or ARM industry and some strategies employed to meet challenges.
Identify with the main sectors of the health care or ARM industry and its business drivers, and articulate the key aspects of the industry business model, its competitive environment and current trends.
Link industry challenges to RevSpring solutions and discuss them with peers.
Work with minimal direction.
Work is guided by operational objectives and priorities of the assigned customer base account manager.
Refer to established policies and precedents as needed.
Assume responsibility to improve service, efficiency and quality of work.
Be responsible for specific tasks and their objectives.
Minimum Requirements Specific Job Skills
General computer knowledge.
MS Office experience.
Salesforce experience is a plus.
Strong, positive, and influential team player.
Ability to work independently and maintain technical expertise with web‑based applications.
Strong interpersonal skills.
Demonstrated ability to manage multiple accounts and tasks.
Excellent judgment and discretion; ability to handle multiple priorities simultaneously and meet deadlines.
Remain calm and professional in all situations, with an unwavering sense of urgency.
Highly organized and detail‑oriented.
Self‑motivated and enthusiastic.
Recognize problems, identify causes and resolve routine issues.
Team player with a “can‑do” attitude in a fast‑paced environment.
Establish and maintain a professional atmosphere for colleagues, clients and customers.
Analytical – Understand multiple data formats; synthesize complex information; collect and research data; use intuition and experience; design workflows and procedures.
Attendance/punctuality – Consistently at work; ensure work responsibilities are covered when absent; arrive to meetings on time.
Change management – Propose appropriate work process changes.
Dependability – Demonstrate strong sense of ownership; take responsibility for own actions; keep commitments.
Initiative – Undertake self‑development activities; seek increased responsibilities.
Innovation – Original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas.
Leadership – Confidence in self and others, strong interpersonal skills.
Oral communication – Speak clearly and persuasively; listen and get clarification; respond well to questions; exceptional group presentation skills.
Planning/organizing – Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; realistic action plans.
Problem solving – Identify and resolve problems promptly; gather and analyze information skillfully; develop alternative solutions; group problem solving; excellent judgment and discretion; handle multiple priorities and meet deadlines.
Project management – Develop project plans; coordinate projects; communicate changes and progress; complete projects on time and budget.
Quality – Exceptional accuracy and thoroughness; actively look for ways to improve and promote quality; monitor own work for quality.
Written communication – Write clearly, professionally and informatively.
Up to 10% travel may be required.
Education Bachelor’s Degree or equivalent work experience.
Experience
2+ years in a technical customer service role.
Knowledge of healthcare data and file formats helpful (Cerner, EPIC, eCW).
2–5 years’ experience in customer service, client service or client success role.
Certifications N/A
Language Skills Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations; write reports, business correspondence and procedure manuals; present information effectively and respond to questions from a variety of internal and external sources.
Physical Capabilities Standard categories. The employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear. Occasionally required to stand and walk; lift and/or move up to 10 pounds. Vision abilities: close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations may be made.
Equal Employment Opportunity Statement RevSpring is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Note This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.
#J-18808-Ljbffr