EMP Trust HR Solutions
ACCOUNT MANAGER
We are a National Destination Management company with over 13 offices nationwide and over 250 Team Members and growing. We are collaborators, event planners, logistics coordinators, innovators, creators, and dreamers who do what we love with a passion to please. We have over 57 industry awards as a demonstration of our commitment to excellence. Come be part of this award-winning team!
OVERVIEW OF POSITION The Account Manager plays a critical role in delivering exceptional client experiences by flawlessly executing destination programs as sold by the Account Executive. This position requires hands‑on coordination with clients, hotel partners, vendors, and on‑site staff to ensure every detail exceeds expectations. The ideal candidate is proactive, detail‑oriented, and thrives in a dynamic environment where responsiveness and adaptability are key. Travel may be required based on client needs and program scope.
SKILLS REQUIRED Strong Organization, Time Management, Strong Communication, Excel and Word, One‑on‑one personal interaction, and outgoing and positive attitude.
Prior to a program being sold, the Account Manager (AM) assists the Account Executive and Program Design Associate with the following:
Attending site visits.
Attending client meetings or conference calls.
Pre‑book transportation
Pre‑book field staff
Once a program has been sold and turned over by the Account Executive, the AM has the following responsibilities:
Communicate with Client to confirm all needs are correct based on the contract.
Communicate with Hotel contact.
Communicate with Vendors and confirm vendor contracts.
Conduct site visits with or without clients with vendors.
Breakout Arrival and Departure manifests
Book transportation
Order Field Staff
Order any necessary merchandise or supplies.
Generate Program Recap and distribute to clients, hotels, and internal contacts.
Generate Staff instructions and Staff paperwork.
Assist clients if they need additional items for their program.
Generating Service Agreement Addendums
On‑site Operations Include
Attending client/hotel pre‑cons
Meet with clients to go over the program.
Manage and be on‑site for any themed events, transportation moves, tours, teambuilding, off‑property events, etc.
Update manifests
Update transportation needs.
Update field staff requests.
Conclusion of program
Update XE costing sheets.
Reconcile any vendor invoices.
Create Preliminary Invoice
Organizing file for Billing
Review Final Invoice with Billing
Review P&L
Follow up with client with Final Invoice and Evaluation
Additional General Responsibilities
Lead by example
Perform supervisory duties, including hiring or terminating team members.
Exercises discretion and independent judgement
Other duties as assigned
Special Requirement: Must have a valid driver’s license with a safe driving record. #J-18808-Ljbffr
OVERVIEW OF POSITION The Account Manager plays a critical role in delivering exceptional client experiences by flawlessly executing destination programs as sold by the Account Executive. This position requires hands‑on coordination with clients, hotel partners, vendors, and on‑site staff to ensure every detail exceeds expectations. The ideal candidate is proactive, detail‑oriented, and thrives in a dynamic environment where responsiveness and adaptability are key. Travel may be required based on client needs and program scope.
SKILLS REQUIRED Strong Organization, Time Management, Strong Communication, Excel and Word, One‑on‑one personal interaction, and outgoing and positive attitude.
Prior to a program being sold, the Account Manager (AM) assists the Account Executive and Program Design Associate with the following:
Attending site visits.
Attending client meetings or conference calls.
Pre‑book transportation
Pre‑book field staff
Once a program has been sold and turned over by the Account Executive, the AM has the following responsibilities:
Communicate with Client to confirm all needs are correct based on the contract.
Communicate with Hotel contact.
Communicate with Vendors and confirm vendor contracts.
Conduct site visits with or without clients with vendors.
Breakout Arrival and Departure manifests
Book transportation
Order Field Staff
Order any necessary merchandise or supplies.
Generate Program Recap and distribute to clients, hotels, and internal contacts.
Generate Staff instructions and Staff paperwork.
Assist clients if they need additional items for their program.
Generating Service Agreement Addendums
On‑site Operations Include
Attending client/hotel pre‑cons
Meet with clients to go over the program.
Manage and be on‑site for any themed events, transportation moves, tours, teambuilding, off‑property events, etc.
Update manifests
Update transportation needs.
Update field staff requests.
Conclusion of program
Update XE costing sheets.
Reconcile any vendor invoices.
Create Preliminary Invoice
Organizing file for Billing
Review Final Invoice with Billing
Review P&L
Follow up with client with Final Invoice and Evaluation
Additional General Responsibilities
Lead by example
Perform supervisory duties, including hiring or terminating team members.
Exercises discretion and independent judgement
Other duties as assigned
Special Requirement: Must have a valid driver’s license with a safe driving record. #J-18808-Ljbffr