Hello! Destination Management
Account Manager - Ft. Lauderdale
Hello! Destination Management, Florida, New York, United States
Account Manager - Ft. Lauderdale
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Hello! Destination Management
We are a National Destination Management company with over 13 offices nationwide and over 250 Team Members and growing. We are collaborators, event planners, logistics coordinators, innovators, creators, and dreamers who do what we love with a passion to please. We have over 57 industry awards as a demonstration of our commitment to excellence. Come be part of this award‑winning team!
Overview of Position The Account Manager plays a critical role in delivering exceptional client experiences by flawlessly executing destination programs as sold by the Account Executive. This position requires hands‑on coordination with clients, hotel partners, vendors, and on‑site staff to ensure every detail exceeds expectations. The ideal candidate is proactive, detail‑oriented, and thrives in a dynamic environment where responsiveness and adaptability are key. Travel may be required based on client needs and program scope.
Skills Required
Strong Organization
Time Management
Strong Communication
Excel and Word
One‑on‑one personal interaction
Outgoing and positive attitude
Prior Responsibilities
Attending site visits
Attending client meetings or conference calls
Pre‑book transportation
Pre‑book field staff
Post Sale Responsibilities
Communicate with client to confirm all needs are correct based on the contract
Communicate with hotel contact
Communicate with vendors and confirm vendor contracts
Conduct site visits with or without clients and vendors
Breakout, arrival, and departure manifests
Book transportation
Order field staff
Order any necessary merchandise or supplies
Generate program recap and distribute to clients, hotels, and internal contacts
Generate staff instructions and staff paperwork
Assist clients if they need additional items for their program
Generate service agreement addendums
On‑site Operations
Attend client/hotel pre‑conference calls and meetings
Meet with clients to go over the program
Manage and be on‑site for any themed events, transportation moves, tours, teambuilding, off‑property events, etc.
Update manifests
Update transportation needs
Update field staff requests
Conclusion of program: update XE costing sheets, reconcile vendor invoices, create preliminary invoice, organize file for billing review, final invoice with billing review, P&L
Follow up with client with final invoice and evaluation
Additional General Responsibilities
Lead by example
Perform supervisory duties, including hiring or terminating team members
Exercise discretion and independent judgement
Other duties as assigned
Special Requirement: Must have a valid driver’s license with a safe driving record.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Sales and Business Development
Events Services
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at
Hello! Destination Management
We are a National Destination Management company with over 13 offices nationwide and over 250 Team Members and growing. We are collaborators, event planners, logistics coordinators, innovators, creators, and dreamers who do what we love with a passion to please. We have over 57 industry awards as a demonstration of our commitment to excellence. Come be part of this award‑winning team!
Overview of Position The Account Manager plays a critical role in delivering exceptional client experiences by flawlessly executing destination programs as sold by the Account Executive. This position requires hands‑on coordination with clients, hotel partners, vendors, and on‑site staff to ensure every detail exceeds expectations. The ideal candidate is proactive, detail‑oriented, and thrives in a dynamic environment where responsiveness and adaptability are key. Travel may be required based on client needs and program scope.
Skills Required
Strong Organization
Time Management
Strong Communication
Excel and Word
One‑on‑one personal interaction
Outgoing and positive attitude
Prior Responsibilities
Attending site visits
Attending client meetings or conference calls
Pre‑book transportation
Pre‑book field staff
Post Sale Responsibilities
Communicate with client to confirm all needs are correct based on the contract
Communicate with hotel contact
Communicate with vendors and confirm vendor contracts
Conduct site visits with or without clients and vendors
Breakout, arrival, and departure manifests
Book transportation
Order field staff
Order any necessary merchandise or supplies
Generate program recap and distribute to clients, hotels, and internal contacts
Generate staff instructions and staff paperwork
Assist clients if they need additional items for their program
Generate service agreement addendums
On‑site Operations
Attend client/hotel pre‑conference calls and meetings
Meet with clients to go over the program
Manage and be on‑site for any themed events, transportation moves, tours, teambuilding, off‑property events, etc.
Update manifests
Update transportation needs
Update field staff requests
Conclusion of program: update XE costing sheets, reconcile vendor invoices, create preliminary invoice, organize file for billing review, final invoice with billing review, P&L
Follow up with client with final invoice and evaluation
Additional General Responsibilities
Lead by example
Perform supervisory duties, including hiring or terminating team members
Exercise discretion and independent judgement
Other duties as assigned
Special Requirement: Must have a valid driver’s license with a safe driving record.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Sales and Business Development
Events Services
#J-18808-Ljbffr