Prosum
This range is provided by Prosum. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $24.00/hr - $26.00/hr
Salary Range: $60k to $62k
Onsite 5 days/week in Downtown LA
Key Responsibilities
Respond to customer inquiries and provide technical assistance for common issues related to hardware, software, and network connectivity.
Assist customers with account setup, password resets, and general troubleshooting.
Document and track customer interactions and solutions in the help desk system.
Escalate complex issues to tier 2 technicians or other departments as needed.
Maintain a high level of customer satisfaction through effective communication and problem-solving.
Process paperwork for new hire onboarding and offboarding, including user account management using MS Active Directory, Office 365, and Exchange Online.
Provide support through assessing and assigning Help Desk requests via telephone/email, and chat, ensuring that all trouble tickets are handled in a controlled manner while interfacing with the user community.
Qualifications for the Role
High School Diploma or equivalent.
Strong verbal and written communication skills.
Basic knowledge of computer hardware, software, and networking.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Previous customer service or technical support experience is a plus.
Experience troubleshooting hardware/software issues on MAC, PC, and iPhone.
Familiarity supporting Office 365 services like email, Outlook, Word, and Excel.
Experience with cloud file storage solutions like Dropbox, SharePoint/OneDrive, and Box.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Industries
Entertainment Providers
Referrals increase your chances of interviewing at Prosum by 2x.
Get notified about new Information Technology Specialist jobs in Los Angeles, CA.
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Base pay range $24.00/hr - $26.00/hr
Salary Range: $60k to $62k
Onsite 5 days/week in Downtown LA
Key Responsibilities
Respond to customer inquiries and provide technical assistance for common issues related to hardware, software, and network connectivity.
Assist customers with account setup, password resets, and general troubleshooting.
Document and track customer interactions and solutions in the help desk system.
Escalate complex issues to tier 2 technicians or other departments as needed.
Maintain a high level of customer satisfaction through effective communication and problem-solving.
Process paperwork for new hire onboarding and offboarding, including user account management using MS Active Directory, Office 365, and Exchange Online.
Provide support through assessing and assigning Help Desk requests via telephone/email, and chat, ensuring that all trouble tickets are handled in a controlled manner while interfacing with the user community.
Qualifications for the Role
High School Diploma or equivalent.
Strong verbal and written communication skills.
Basic knowledge of computer hardware, software, and networking.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Previous customer service or technical support experience is a plus.
Experience troubleshooting hardware/software issues on MAC, PC, and iPhone.
Familiarity supporting Office 365 services like email, Outlook, Word, and Excel.
Experience with cloud file storage solutions like Dropbox, SharePoint/OneDrive, and Box.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Industries
Entertainment Providers
Referrals increase your chances of interviewing at Prosum by 2x.
Get notified about new Information Technology Specialist jobs in Los Angeles, CA.
#J-18808-Ljbffr