Amplity
Position Summary
The Inside Sales Representative (ISR) engages Health Care Professionals in telephone conversations to promote assigned Client products, maximize sales potential, and meet program and Client objectives. The ISR develops and maintains relationships with HCPs, educates them about product features, benefits, safety profile, and approved indications, and collaborates with Client field-based teams and management.
Essential Duties / Responsibilities
Manage daily sales call activity according to defined expectations, influencing customers and increasing product sales.
Promote Client’s products via outbound and inbound calls, engaging assigned HCP targets in detailed discussions to achieve sales, market share, and company goals.
Profile and manage targeted HCP lists, providing value-added benefits to grow product volume.
Create and implement business plans to achieve territory and business sales goals.
Maintain call productivity and metrics required by the program.
Achieve quarterly Client sales quotas.
Use effective selling, listening, and negotiation skills and approved messaging to communicate persuasively with customers.
Maintain thorough knowledge of Client products and programs.
Enter required data into Amplity/Client CRM systems, documenting responses, call activity, orders, and follow‑through actions.
Respond appropriately to customer needs and questions within program timelines.
Collaborate with Client field sales Account Managers and Client Sales Managers to plan territory coverage as needed.
Create and maintain a positive impression with Client and its customers.
Prepare reports for management as needed.
Fully comply with all laws, regulations, and Amplity policies, code of conduct, privacy and data guidelines, and relevant state and federal laws.
Participate in teleconferences, live meetings, and national/regional/district trainings; represent Client at national and local conventions when applicable.
Complete other projects as assigned.
Key Working Relationships
Report to the Amplity Sales Manager or Program Director.
Work closely with other team members assigned to the program and home office support.
Maintain a positive working relationship with customers and Client contacts.
Required – Education and Experience
Bachelor’s degree from an accredited university or college.
Minimum of 2+ years of previous sales experience or relevant professional experience with a proven record of success.
Flexibility to cover multiple time zones as needed.
Preferred
Account and territory management experience.
Inside Sales or Contact Center experience.
Aesthetics experience.
Knowledge, Skills, and Abilities
Excellent verbal, written, and interpersonal communication skills.
Clear, articulate, and grammatically sound speech with professional demeanor and excellent phone manner.
Strong focus on providing customers with superior support and service.
Ability to learn, understand, and communicate complex information over the telephone.
Strong rapport‑building and active listening skills.
Excellent selling, closing, persuasion, and presentation skills.
Strong initiative, effort, and commitment to complete projects and assignments.
Ability to comprehend and communicate complex medical terminology while maintaining competitive product knowledge.
Self‑motivated, disciplined, and able to work independently and as a team member.
Good organizational and planning skills with strong attention to detail and accuracy.
Flexibility to handle multiple tasks simultaneously.
Ability to engage people at all levels inside and outside the Company.
Technical aptitude and proficiency in Microsoft Word, Excel, and Outlook.
Completion of all Client trainings (home study and live) and meeting all training expectations.
Participation in teleconferences, live meetings, national and regional conferences as requested.
Key Performance Competencies
Interpersonal Savvy
Customer Focus
Business Acumen
Driving for Results
Decision Quality
Dealing with Ambiguity
Planning
Motivating Others
EPIIC Values All positions at Amplity have a responsibility to demonstrate our EPIIC Values to uphold high‑service standards.
Excellence:
We set high standards and achieve outstanding results with a professional and positive attitude.
Passion:
We love what we do. Our energy inspires, engages, and motivates others.
Innovation:
Our ideas set us apart. We are curious and bold and challenge traditional ways of working.
Integrity:
We are open, honest, and transparent. We do the right thing with courage and understanding.
Collaboration:
We are better together. We actively seek participation of others to achieve greater outcomes.
About Us Amplity powers biopharma innovation through expert‑led teams delivering contract medical, commercial, and communications excellence for 40+ years. We help clients launch and operate products efficiently across all business shapes and specialties, improving patient outcomes through executional excellence.
Our Diversity Policy We encourage and support equal employment opportunities for all associates and applicants without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are based on skills, knowledge, abilities, job performance, and other qualifications, in compliance with applicable non‑discrimination laws.
#J-18808-Ljbffr
Essential Duties / Responsibilities
Manage daily sales call activity according to defined expectations, influencing customers and increasing product sales.
Promote Client’s products via outbound and inbound calls, engaging assigned HCP targets in detailed discussions to achieve sales, market share, and company goals.
Profile and manage targeted HCP lists, providing value-added benefits to grow product volume.
Create and implement business plans to achieve territory and business sales goals.
Maintain call productivity and metrics required by the program.
Achieve quarterly Client sales quotas.
Use effective selling, listening, and negotiation skills and approved messaging to communicate persuasively with customers.
Maintain thorough knowledge of Client products and programs.
Enter required data into Amplity/Client CRM systems, documenting responses, call activity, orders, and follow‑through actions.
Respond appropriately to customer needs and questions within program timelines.
Collaborate with Client field sales Account Managers and Client Sales Managers to plan territory coverage as needed.
Create and maintain a positive impression with Client and its customers.
Prepare reports for management as needed.
Fully comply with all laws, regulations, and Amplity policies, code of conduct, privacy and data guidelines, and relevant state and federal laws.
Participate in teleconferences, live meetings, and national/regional/district trainings; represent Client at national and local conventions when applicable.
Complete other projects as assigned.
Key Working Relationships
Report to the Amplity Sales Manager or Program Director.
Work closely with other team members assigned to the program and home office support.
Maintain a positive working relationship with customers and Client contacts.
Required – Education and Experience
Bachelor’s degree from an accredited university or college.
Minimum of 2+ years of previous sales experience or relevant professional experience with a proven record of success.
Flexibility to cover multiple time zones as needed.
Preferred
Account and territory management experience.
Inside Sales or Contact Center experience.
Aesthetics experience.
Knowledge, Skills, and Abilities
Excellent verbal, written, and interpersonal communication skills.
Clear, articulate, and grammatically sound speech with professional demeanor and excellent phone manner.
Strong focus on providing customers with superior support and service.
Ability to learn, understand, and communicate complex information over the telephone.
Strong rapport‑building and active listening skills.
Excellent selling, closing, persuasion, and presentation skills.
Strong initiative, effort, and commitment to complete projects and assignments.
Ability to comprehend and communicate complex medical terminology while maintaining competitive product knowledge.
Self‑motivated, disciplined, and able to work independently and as a team member.
Good organizational and planning skills with strong attention to detail and accuracy.
Flexibility to handle multiple tasks simultaneously.
Ability to engage people at all levels inside and outside the Company.
Technical aptitude and proficiency in Microsoft Word, Excel, and Outlook.
Completion of all Client trainings (home study and live) and meeting all training expectations.
Participation in teleconferences, live meetings, national and regional conferences as requested.
Key Performance Competencies
Interpersonal Savvy
Customer Focus
Business Acumen
Driving for Results
Decision Quality
Dealing with Ambiguity
Planning
Motivating Others
EPIIC Values All positions at Amplity have a responsibility to demonstrate our EPIIC Values to uphold high‑service standards.
Excellence:
We set high standards and achieve outstanding results with a professional and positive attitude.
Passion:
We love what we do. Our energy inspires, engages, and motivates others.
Innovation:
Our ideas set us apart. We are curious and bold and challenge traditional ways of working.
Integrity:
We are open, honest, and transparent. We do the right thing with courage and understanding.
Collaboration:
We are better together. We actively seek participation of others to achieve greater outcomes.
About Us Amplity powers biopharma innovation through expert‑led teams delivering contract medical, commercial, and communications excellence for 40+ years. We help clients launch and operate products efficiently across all business shapes and specialties, improving patient outcomes through executional excellence.
Our Diversity Policy We encourage and support equal employment opportunities for all associates and applicants without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are based on skills, knowledge, abilities, job performance, and other qualifications, in compliance with applicable non‑discrimination laws.
#J-18808-Ljbffr