Gentell, Inc.
Description
Position: GHD Account Specialist
Department: Gentell Home Direct
Position Summary
The GHD Account Specialist works with wound care clinic(s) and is responsible for obtaining and assisting with the processing of orders to provide wound care supplies to patients in a clinical setting.
Essential Duties and Responsibilities
Consistently demonstrate Gentell Home Direct's core values while performing daily functions and in all interaction with clients, patients, and team members
Effectively convey Gentell Home Direct's services and products
Provide supplies by accurately and efficiently processing orders
Contact assigned accounts to obtain orders and patient data
Complete all necessary paperwork in a timely manner
Follow HIPAA, company, and departmental policies and procedures
Obtain accurate patient information
Review clinical documentation
Interact with patients and clinic staff
Verify insurance coverage
Maintain records and information
Requirements Qualifications
High school diploma or GED required; college degree preferred
2-3 years experience in customer service
Prior experience in a medical office preferred
Effective interpersonal, communication, and organizational skills
Familiarity with medical terminology and insurance
Solid computer skills with the ability to learn new programs
Ability to produce work in a timely manner
Strong organizational skills
Ability to manage multiple tasks and priorities
Self-motivation and ability to work without close supervision
Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, and move about our customer's facilities. Regular travel by automobile is required and occasional travel by plane may be necessary at times. The employee must possess mobility to work in and move about in a standard office setting and be able to operate a computer keyboard and other office equipment. Substantial time is spent on the phone and working on a computer. The employee must occasionally lift and/or move up to 10 pounds.
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Essential Duties and Responsibilities
Consistently demonstrate Gentell Home Direct's core values while performing daily functions and in all interaction with clients, patients, and team members
Effectively convey Gentell Home Direct's services and products
Provide supplies by accurately and efficiently processing orders
Contact assigned accounts to obtain orders and patient data
Complete all necessary paperwork in a timely manner
Follow HIPAA, company, and departmental policies and procedures
Obtain accurate patient information
Review clinical documentation
Interact with patients and clinic staff
Verify insurance coverage
Maintain records and information
Requirements Qualifications
High school diploma or GED required; college degree preferred
2-3 years experience in customer service
Prior experience in a medical office preferred
Effective interpersonal, communication, and organizational skills
Familiarity with medical terminology and insurance
Solid computer skills with the ability to learn new programs
Ability to produce work in a timely manner
Strong organizational skills
Ability to manage multiple tasks and priorities
Self-motivation and ability to work without close supervision
Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, and move about our customer's facilities. Regular travel by automobile is required and occasional travel by plane may be necessary at times. The employee must possess mobility to work in and move about in a standard office setting and be able to operate a computer keyboard and other office equipment. Substantial time is spent on the phone and working on a computer. The employee must occasionally lift and/or move up to 10 pounds.
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