University of Houston
Customer Relations Manager
Department:
Facilities Management
Salary:
Commensurate with Experience/Education
Responsibilities
Engage and communicate in face‑to‑face meetings with customers to address facility issues.
Oversee and create work orders, identify errors, and resolve customer concerns quickly and efficiently.
Investigate, correct, confirm, and provide resolutions to Service Requests/Work Orders.
Liaise between departments and building personnel in designated areas/zones.
Verify work‑order accuracy in the work‑order management system in a timely manner and triage when necessary.
Build and improve relationships with customers and partners.
Educate and inform customers and partners about our services.
Track and follow up on service requests and work orders for various customers, departments, and buildings.
Monitor building conditions, submit service requests as needed, suggest changes, and provide technical direction to ensure all work is completed to customer satisfaction.
Serve as key customer contact for all service requests and for the accuracy of work orders for assigned buildings and university landscape.
Notify customers of potential service interruptions.
Partner with Customer Relations Managers or other Customer Liaisons when needed.
Identify and implement methods to improve customer satisfaction.
Assist campus visitors, students, guests, etc., with campus information, inquiries, and needs.
Remain knowledgeable of campus and department structure.
Create and manage communications as required.
May serve on a special task force during emergencies if assigned as essential personnel.
Perform other job‑related duties as required.
Qualifications
Thorough understanding of both theoretical and practical aspects of an analytical, technical, or professional discipline, or basic knowledge of more than one professional discipline.
Education typically obtained through a formal, directly job‑related 4‑year degree or an equivalent in‑depth specialized training program.
Preferred: Specialized training program or experience can be substituted on a year‑to‑year basis.
Valid Texas driver’s license.
Minimum of five (5) years of directly job‑related experience, including general scheduling and review of work as a working supervisor or lead over employees performing the same type of work.
Certification / Licensing
MUST HAVE A VALID TEXAS DRIVER'S LICENSE.
Additional Job Posting Information
Department is willing to accept education in lieu of experience.
Department is willing to accept experience in lieu of education.
Job Details
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Sales and Business Development
Industry: Higher Education
All positions at the University of Houston‑System are security sensitive and will require a criminal history check.
The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.
#J-18808-Ljbffr
Facilities Management
Salary:
Commensurate with Experience/Education
Responsibilities
Engage and communicate in face‑to‑face meetings with customers to address facility issues.
Oversee and create work orders, identify errors, and resolve customer concerns quickly and efficiently.
Investigate, correct, confirm, and provide resolutions to Service Requests/Work Orders.
Liaise between departments and building personnel in designated areas/zones.
Verify work‑order accuracy in the work‑order management system in a timely manner and triage when necessary.
Build and improve relationships with customers and partners.
Educate and inform customers and partners about our services.
Track and follow up on service requests and work orders for various customers, departments, and buildings.
Monitor building conditions, submit service requests as needed, suggest changes, and provide technical direction to ensure all work is completed to customer satisfaction.
Serve as key customer contact for all service requests and for the accuracy of work orders for assigned buildings and university landscape.
Notify customers of potential service interruptions.
Partner with Customer Relations Managers or other Customer Liaisons when needed.
Identify and implement methods to improve customer satisfaction.
Assist campus visitors, students, guests, etc., with campus information, inquiries, and needs.
Remain knowledgeable of campus and department structure.
Create and manage communications as required.
May serve on a special task force during emergencies if assigned as essential personnel.
Perform other job‑related duties as required.
Qualifications
Thorough understanding of both theoretical and practical aspects of an analytical, technical, or professional discipline, or basic knowledge of more than one professional discipline.
Education typically obtained through a formal, directly job‑related 4‑year degree or an equivalent in‑depth specialized training program.
Preferred: Specialized training program or experience can be substituted on a year‑to‑year basis.
Valid Texas driver’s license.
Minimum of five (5) years of directly job‑related experience, including general scheduling and review of work as a working supervisor or lead over employees performing the same type of work.
Certification / Licensing
MUST HAVE A VALID TEXAS DRIVER'S LICENSE.
Additional Job Posting Information
Department is willing to accept education in lieu of experience.
Department is willing to accept experience in lieu of education.
Job Details
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Sales and Business Development
Industry: Higher Education
All positions at the University of Houston‑System are security sensitive and will require a criminal history check.
The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.
#J-18808-Ljbffr