Vestis Corporation
Territory Manager (Wando)
Vestis Corporation, Charleston, South Carolina, United States, 29408
Job Title: Territory Manager (Wando) at Vestis Corporation
Overview The Territory Manager has responsibility for an assigned service territory with direct supervision of route representatives. The role is responsible for territory service safety and results, including customer retention, growth of the business, loss and ruin, piece budget, employee retention, accounts receivable collection, customer renewals, Vestis direct sales, customer satisfaction, route sales, and credits.
Responsibilities
Promote and sustain a safety culture
Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in the territory
Report directly to a Service Manager or, if not present, to a Senior Territory Manager or General Manager
Create a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs
Assist in new account installations as directed by Service Manager and/or General Manager
Manage day‑to‑day activities of customer service programs for the territory
Visit all required customers each quarter to review growth and service opportunities
Ensure RSRs respond to and resolve all service requests in a timely manner
Set clear expectations for customer service and lead by example
Spend 60% of time traveling with service professionals, conducting observations and visiting customer locations
Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously
Negotiate and secure renewal agreements with existing customers to protect pricing and profitability
Recruit, select and hire Route Sales employees
Conduct in‑person meetings with each RSR once per week to review trends, performance, coach and identify opportunities for improvement
Deliver and participate in training to ensure customer retention and service goals are met
Maintain daily remote contact with RSRs to address pending items and ensure timely resolution
Attend meetings and complete necessary administrative work to improve customer satisfaction
Coordinate collections for accounts receivable
Protect and manage merchandise control processes
Investigate and report all accidents or incidents within 24 hours of notification
Knowledge and Skills
Demonstrated ability to successfully interface with a variety of organizational functions to get the job done
Strong interpersonal, analytical, communication and customer service skills
Considerable negotiation skills
Computer proficiency, including working knowledge of MS Office software
Exposure to sales functions preferred
Considerable skills in management, human relations, and communication
Working Environment and Safety
Majority of time driving own vehicle or company step‑van to call on customers and supervise employees in the assigned service territory
Exposure to weather conditions (heat, wind, cold, rain, snow, etc.)
Customer visitations may require walking, climbing stairs, pushing‑pulling carts, and exposure to weather conditions
Must frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, and load/unload product from a truck without assistance
Time may also be spent in a company office environment, loading dock, production, warehouse areas, and vehicle maintenance areas
Experience and Qualifications
High school diploma or equivalent; Bachelor’s degree in a related field preferred or equivalent experience
Two years of service and route‑based industry experience, with a proven track record for growing customer accounts
Previous profit and loss accountability and/or contract‑managed service experience preferred
Significant customer interface and service experience
Production planning, maintenance, or warehouse operations experience preferred
License Requirements and Certifications
Must be DOT‑certified
Valid driver’s license
Automobile insurance on personal vehicle
Successful completion of criminal background, motor vehicle record and drug screen checks is required.
Open to relocation for advancement opportunities.
Seniority Level: Mid‑Senior level | Employment Type: Full‑time | Job Function: Sales and Business Development | Industries: Facilities Services
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Overview The Territory Manager has responsibility for an assigned service territory with direct supervision of route representatives. The role is responsible for territory service safety and results, including customer retention, growth of the business, loss and ruin, piece budget, employee retention, accounts receivable collection, customer renewals, Vestis direct sales, customer satisfaction, route sales, and credits.
Responsibilities
Promote and sustain a safety culture
Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in the territory
Report directly to a Service Manager or, if not present, to a Senior Territory Manager or General Manager
Create a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs
Assist in new account installations as directed by Service Manager and/or General Manager
Manage day‑to‑day activities of customer service programs for the territory
Visit all required customers each quarter to review growth and service opportunities
Ensure RSRs respond to and resolve all service requests in a timely manner
Set clear expectations for customer service and lead by example
Spend 60% of time traveling with service professionals, conducting observations and visiting customer locations
Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously
Negotiate and secure renewal agreements with existing customers to protect pricing and profitability
Recruit, select and hire Route Sales employees
Conduct in‑person meetings with each RSR once per week to review trends, performance, coach and identify opportunities for improvement
Deliver and participate in training to ensure customer retention and service goals are met
Maintain daily remote contact with RSRs to address pending items and ensure timely resolution
Attend meetings and complete necessary administrative work to improve customer satisfaction
Coordinate collections for accounts receivable
Protect and manage merchandise control processes
Investigate and report all accidents or incidents within 24 hours of notification
Knowledge and Skills
Demonstrated ability to successfully interface with a variety of organizational functions to get the job done
Strong interpersonal, analytical, communication and customer service skills
Considerable negotiation skills
Computer proficiency, including working knowledge of MS Office software
Exposure to sales functions preferred
Considerable skills in management, human relations, and communication
Working Environment and Safety
Majority of time driving own vehicle or company step‑van to call on customers and supervise employees in the assigned service territory
Exposure to weather conditions (heat, wind, cold, rain, snow, etc.)
Customer visitations may require walking, climbing stairs, pushing‑pulling carts, and exposure to weather conditions
Must frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, and load/unload product from a truck without assistance
Time may also be spent in a company office environment, loading dock, production, warehouse areas, and vehicle maintenance areas
Experience and Qualifications
High school diploma or equivalent; Bachelor’s degree in a related field preferred or equivalent experience
Two years of service and route‑based industry experience, with a proven track record for growing customer accounts
Previous profit and loss accountability and/or contract‑managed service experience preferred
Significant customer interface and service experience
Production planning, maintenance, or warehouse operations experience preferred
License Requirements and Certifications
Must be DOT‑certified
Valid driver’s license
Automobile insurance on personal vehicle
Successful completion of criminal background, motor vehicle record and drug screen checks is required.
Open to relocation for advancement opportunities.
Seniority Level: Mid‑Senior level | Employment Type: Full‑time | Job Function: Sales and Business Development | Industries: Facilities Services
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