Senske Services
POSITION SUMMARY:
The retention retention specialist is a member of the customer success team whose responsibility includes reducing customer churn by solving customer problems and using innovative ways to retain existing customers. The retention sales specialist has the specific responsibility to reduce customer churn and mitigate lost revenue by retaining existing customers.
Responsibilities
Communicating with customers and support staff
Collecting data about customer service trends
Recording and responding to customer complaints
Developing strategies to retain customers
Measuring key performance metrics related to churn and retention efforts
Qualifications
Polished high energy
Friendly and dedicated to providing great customer service
Ability to prioritize, multi-task and work independently and as part of a team
Encourage a positive team atmosphere & willingness to help others
We Offer
Competitive pay and comprehensive benefits package
Competitive pay - Life is expensive! We believe in paying well
Your job is safe with us. We are a fast-growing company, which means you will have opportunities to advance your career – we promote from within!
Do you want to work with your friend? We offer a referral bonus!
Affordable health care packages that include medical, dental, vision and life insurance
401K, 6 Company Paid Holidays, Paid Vacation (accrue .025 hours for every hour worked, up to 40 hours per week – up to a maximum of 1 week of vacation in your first year)
Fun team celebrations year-round!
Ability to earn a flexible schedule based on performance!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Utilities and Consumer Services
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The retention retention specialist is a member of the customer success team whose responsibility includes reducing customer churn by solving customer problems and using innovative ways to retain existing customers. The retention sales specialist has the specific responsibility to reduce customer churn and mitigate lost revenue by retaining existing customers.
Responsibilities
Communicating with customers and support staff
Collecting data about customer service trends
Recording and responding to customer complaints
Developing strategies to retain customers
Measuring key performance metrics related to churn and retention efforts
Qualifications
Polished high energy
Friendly and dedicated to providing great customer service
Ability to prioritize, multi-task and work independently and as part of a team
Encourage a positive team atmosphere & willingness to help others
We Offer
Competitive pay and comprehensive benefits package
Competitive pay - Life is expensive! We believe in paying well
Your job is safe with us. We are a fast-growing company, which means you will have opportunities to advance your career – we promote from within!
Do you want to work with your friend? We offer a referral bonus!
Affordable health care packages that include medical, dental, vision and life insurance
401K, 6 Company Paid Holidays, Paid Vacation (accrue .025 hours for every hour worked, up to 40 hours per week – up to a maximum of 1 week of vacation in your first year)
Fun team celebrations year-round!
Ability to earn a flexible schedule based on performance!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Utilities and Consumer Services
#J-18808-Ljbffr