H&M
Job Description
As a Sales Advisor, you will provide excellent customer service, welcoming & guiding customers throughout the store to actively sell our products and offer support & guidance. You will use your fashion and product knowledge to give customers all the relevant information they need for the best experience, and you will also manage garment refill & care, presentation, and help maintain a clean and tidy sales floor and back of house.
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:
Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service.
Engage in conversations with customers to provide excellent service.
Guide customers through our fashion trends, stories & products across all areas of the store.
Effectively promote and sell our products to customers.
Actively promote our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives.
Represent yourself and the H&M brand positively during all customer interactions.
Support commercial or operational actions to reach sales targets with the store management team.
General Information Fashion & Trend Awareness
Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
Use your product & fashion knowledge to share relevant information with customers.
Team & Development
Retain and share your service, fashion, and store operations knowledge and skills with colleagues.
Follow all procedures, routines, and legal requirements in all areas of the store.
Give & receive feedback with colleagues to learn, develop & support one another.
Participate in relevant available onboarding, introduction processes, trainings and courses relevant for your role & future development.
Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking & refill to steaming and ensure good garment care.
Operate fitting room and checkout areas according to best practice & processes.
Contribute to a clean and tidy sales floor and back of house (including stockrooms).
Support garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines.
Ensure good stock levels with replenishment routines on sales floor.
Maintain best practice for any in‑store OMNI Services & in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store etc).
Support opening and closing of the store.
Follow all H&S guidelines and legal requirements applicable to role and responsibilities.
Qualifications Who you are
You are passionate about fashion and everything we create in store.
You are motivated by giving customers a great experience.
You are communicative, creative, curious, motivated, flexible, decisive, and action‑oriented.
You enjoy working in a collaborative and dynamic environment.
You have sales experience working in a dynamic and collaborative environment that you can apply to your role.
You have experience working with customer service in fashion, retail or other service‑related industries.
Why You'll Love Working at H&M
We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability.
We pride ourselves on being a values‑driven organization guided by our 7 unique values that have been part of our success story for over 75 years.
You will have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.
We are an inclusive company where you’re encouraged to be yourself at work.
You will have access to a large global talent community, where career growth and aspirations have no limits.
We support your overall wellbeing and offer comprehensive benefits including health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community.
You can express your personal style with our employee discount at H&Ms brands.
Job Details
Job Status: Hourly, Non‑Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $14.00 per hour (pay range may vary depending on candidate qualifications and location).
Maki Assessment Tool We use an online assessment tool called Maki to evaluate candidates for Sales Advisor positions. Maki is not an automated decision‑making tool; it uses an AI‑created avatar to present multiple‑choice questions that assess skill relevance. Participation is optional, and we review the overall application, including assessment score, to decide whether to advance a candidate.
Benefits We offer all employees at H&M Group attractive benefits with extensive development opportunities worldwide. Staff receive a discount card usable on all H&M Group brands in stores and online. In addition to the staff discount, all employees are included in the H&M Incentive Program (HIP). Local markets provide additional competitive perks and benefits, though they may differ by employment type and country.
Inclusion & Diversity H&M is committed to creating and maintaining inclusive, diverse and equitable workplaces. Our teams consist of a variety of people who share and combine their knowledge, experience and ideas. We strive for a fair and equal process and kindly ask applicants not to attach a cover letter, as it often contains information that triggers unintentional biases.
Company Description H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.
EEO Statement We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com and use Ask a Question.
#J-18808-Ljbffr
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:
Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service.
Engage in conversations with customers to provide excellent service.
Guide customers through our fashion trends, stories & products across all areas of the store.
Effectively promote and sell our products to customers.
Actively promote our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives.
Represent yourself and the H&M brand positively during all customer interactions.
Support commercial or operational actions to reach sales targets with the store management team.
General Information Fashion & Trend Awareness
Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
Use your product & fashion knowledge to share relevant information with customers.
Team & Development
Retain and share your service, fashion, and store operations knowledge and skills with colleagues.
Follow all procedures, routines, and legal requirements in all areas of the store.
Give & receive feedback with colleagues to learn, develop & support one another.
Participate in relevant available onboarding, introduction processes, trainings and courses relevant for your role & future development.
Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking & refill to steaming and ensure good garment care.
Operate fitting room and checkout areas according to best practice & processes.
Contribute to a clean and tidy sales floor and back of house (including stockrooms).
Support garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines.
Ensure good stock levels with replenishment routines on sales floor.
Maintain best practice for any in‑store OMNI Services & in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store etc).
Support opening and closing of the store.
Follow all H&S guidelines and legal requirements applicable to role and responsibilities.
Qualifications Who you are
You are passionate about fashion and everything we create in store.
You are motivated by giving customers a great experience.
You are communicative, creative, curious, motivated, flexible, decisive, and action‑oriented.
You enjoy working in a collaborative and dynamic environment.
You have sales experience working in a dynamic and collaborative environment that you can apply to your role.
You have experience working with customer service in fashion, retail or other service‑related industries.
Why You'll Love Working at H&M
We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability.
We pride ourselves on being a values‑driven organization guided by our 7 unique values that have been part of our success story for over 75 years.
You will have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.
We are an inclusive company where you’re encouraged to be yourself at work.
You will have access to a large global talent community, where career growth and aspirations have no limits.
We support your overall wellbeing and offer comprehensive benefits including health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community.
You can express your personal style with our employee discount at H&Ms brands.
Job Details
Job Status: Hourly, Non‑Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $14.00 per hour (pay range may vary depending on candidate qualifications and location).
Maki Assessment Tool We use an online assessment tool called Maki to evaluate candidates for Sales Advisor positions. Maki is not an automated decision‑making tool; it uses an AI‑created avatar to present multiple‑choice questions that assess skill relevance. Participation is optional, and we review the overall application, including assessment score, to decide whether to advance a candidate.
Benefits We offer all employees at H&M Group attractive benefits with extensive development opportunities worldwide. Staff receive a discount card usable on all H&M Group brands in stores and online. In addition to the staff discount, all employees are included in the H&M Incentive Program (HIP). Local markets provide additional competitive perks and benefits, though they may differ by employment type and country.
Inclusion & Diversity H&M is committed to creating and maintaining inclusive, diverse and equitable workplaces. Our teams consist of a variety of people who share and combine their knowledge, experience and ideas. We strive for a fair and equal process and kindly ask applicants not to attach a cover letter, as it often contains information that triggers unintentional biases.
Company Description H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.
EEO Statement We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com and use Ask a Question.
#J-18808-Ljbffr