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H&M Seasonal Sales Advisor - Brookfield Square Mall
As a Sales Advisor, you will provide excellent customer service, welcoming & guiding customers through your store to actively sell our products and supporting them with product knowledge. You will also perform garment refill & care, presentation, and maintain a clean & tidy sales floor and back‑of‑house.
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.
Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available.
Engage and converse with customers to provide exceptional service.
Guide customers through our fashion trends, stories & products in all areas of the store.
Promote and sell our products effectively.
Actively promote our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives.
Represent the H&M brand positively in all customer interactions.
Support commercial or operational actions to reach sales targets with the store management team.
General Information Fashion & Trend Awareness
Keep up‑date with fashion trends, styles, brands, competitors & influencers.
Share relevant product & fashion knowledge with customers.
Team & Development
Share service, fashion & store operations knowledge with colleagues.
Follow all procedures, routines & legal requirements.
Give & receive feedback to learn, develop & support each other.
Participate in onboarding, training & courses for role & future development.
Retail Operations / Visual & Commercial Execution
Complete garment cycle: unpacking, refill, steaming & garment care.
Operate fitting room & checkout according to best practices.
Maintain a clean & tidy sales floor & back‑of‑house (including stockrooms).
Support garment presentation & attractive merchandise displays.
Ensure good stock levels with replenishment routines.
Follow best practice for OMNI services & in‑store tech tools.
Support opening & closing of the store.
Follow all H&S guidelines & legal requirements.
Qualifications Who You Are
Passionate about fashion & everything we create in‑store.
Motivated by giving customers a great experience.
Communicative, creative, curious, flexible, decisive, and action‑oriented.
Enjoy working in a collaborative & dynamic environment.
Have sales experience in a similar environment.
Experience with customer service in fashion or retail.
Why You'll Love Working at H&M
We value diverse backgrounds across race, ethnicity, gender, age, religion, sexual orientation & disability.
Guided by 7 unique values in over 75 years of success.
Access to Colleague Resource Groups for community & networking.
Inclusive culture encouraging authenticity.
Global talent community with limitless career growth.
Comprehensive benefits: health insurance, wellness programs, retirement plan, paid leave, community days.
Employee discount at H&M, Other Stories, COS.
Job Status & Compensation Job Status: Hourly, Non‑Exempt EEOC Code: SLS
Compensation: Sales Associates Pay Rate $14.50 per hour
**H&M assesses posted range as accurate at time of posting; may vary by qualifications.
Benefits All employees receive a staff discount card usable on H&M Group brands and are included in the H&M Incentive Program (HIP).
Inclusion & Diversity H&M is committed to inclusive, diverse, and equitable workplaces. Diversity dimensions are considered in recruitment.
Company Description H&M is a fashion brand offering the latest styles, affordable wardrobe essentials, and sustainable fashion.
H&M Fashion USA, Inc. – Maki Assessment Tool We use the Maki online assessment for skill-based selection of Sales Advisor candidates. The tool is optional; evaluation includes assessment scores and application components.
The assessment data are used solely for evaluating suitability and are kept confidential. Alternative assessment methods are available upon request.
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A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.
Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available.
Engage and converse with customers to provide exceptional service.
Guide customers through our fashion trends, stories & products in all areas of the store.
Promote and sell our products effectively.
Actively promote our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives.
Represent the H&M brand positively in all customer interactions.
Support commercial or operational actions to reach sales targets with the store management team.
General Information Fashion & Trend Awareness
Keep up‑date with fashion trends, styles, brands, competitors & influencers.
Share relevant product & fashion knowledge with customers.
Team & Development
Share service, fashion & store operations knowledge with colleagues.
Follow all procedures, routines & legal requirements.
Give & receive feedback to learn, develop & support each other.
Participate in onboarding, training & courses for role & future development.
Retail Operations / Visual & Commercial Execution
Complete garment cycle: unpacking, refill, steaming & garment care.
Operate fitting room & checkout according to best practices.
Maintain a clean & tidy sales floor & back‑of‑house (including stockrooms).
Support garment presentation & attractive merchandise displays.
Ensure good stock levels with replenishment routines.
Follow best practice for OMNI services & in‑store tech tools.
Support opening & closing of the store.
Follow all H&S guidelines & legal requirements.
Qualifications Who You Are
Passionate about fashion & everything we create in‑store.
Motivated by giving customers a great experience.
Communicative, creative, curious, flexible, decisive, and action‑oriented.
Enjoy working in a collaborative & dynamic environment.
Have sales experience in a similar environment.
Experience with customer service in fashion or retail.
Why You'll Love Working at H&M
We value diverse backgrounds across race, ethnicity, gender, age, religion, sexual orientation & disability.
Guided by 7 unique values in over 75 years of success.
Access to Colleague Resource Groups for community & networking.
Inclusive culture encouraging authenticity.
Global talent community with limitless career growth.
Comprehensive benefits: health insurance, wellness programs, retirement plan, paid leave, community days.
Employee discount at H&M, Other Stories, COS.
Job Status & Compensation Job Status: Hourly, Non‑Exempt EEOC Code: SLS
Compensation: Sales Associates Pay Rate $14.50 per hour
**H&M assesses posted range as accurate at time of posting; may vary by qualifications.
Benefits All employees receive a staff discount card usable on H&M Group brands and are included in the H&M Incentive Program (HIP).
Inclusion & Diversity H&M is committed to inclusive, diverse, and equitable workplaces. Diversity dimensions are considered in recruitment.
Company Description H&M is a fashion brand offering the latest styles, affordable wardrobe essentials, and sustainable fashion.
H&M Fashion USA, Inc. – Maki Assessment Tool We use the Maki online assessment for skill-based selection of Sales Advisor candidates. The tool is optional; evaluation includes assessment scores and application components.
The assessment data are used solely for evaluating suitability and are kept confidential. Alternative assessment methods are available upon request.
#J-18808-Ljbffr