The Wood Veneer Hub
The Wood Veneer Hub (WVH) | Tolleson, AZ | Full‑Time
About WVH: The Wood Veneer Hub (WVH) designs, develops, and supplies a wide range of decorative wood veneer and plywood products to customers across the UK and international markets. Our clients include architects, designers, contractors, and retailers operating across office fit‑out, hospitality, leisure, exhibitions, and residential sectors. We are a fast‑growing organization committed to quality, innovation, and exceptional customer service.
Position Overview We are seeking a Residential Sales & Trade Support Specialist to manage residential customer accounts while supporting trade sales initiatives. This role focuses on customer relationship management, order processing, lead generation, and sales support to drive revenue growth and customer satisfaction.
Key Responsibilities
Set up and manage new residential customer accounts accurately and efficiently
Serve as the primary point of contact for residential customers, providing timely and professional communication
Conduct showroom visits, present products, and guide customers through selections
Monitor e‑commerce activity, live chat inquiries, and email communications to drive sales and upsell opportunities
Identify opportunities to convert residential customers into trade accounts
Support trade sales outreach campaigns and key account initiatives
Assist with lead qualification, follow‑ups, and CRM updates
Prepare accurate quotes, draft orders, and order confirmations
Apply strategic discounts to support deal closure and revenue growth
Coordinate with internal teams to ensure accurate order processing and timely fulfillment
Maintain accurate and up‑to‑date CRM records, including customer interactions, inquiries, and order status
Track sample requests, orders, and follow‑ups to ensure timely completion
Prepare reports on residential sales activity, account progression, and trade conversion opportunities
Document customer insights, feedback, and market trends to support sales strategy
Assist with special ad hoc projects as needed
The above is not an exhaustive list of duties, and you will be expected to perform other tasks as needed to meet WVH’s business objectives.
Qualifications
Experience in residential sales, sales support, or customer account management
Strong interpersonal and communication skills
Highly organized with strong attention to detail
Proficiency in CRM systems and Microsoft Office or Google Workspace
Ability to present products and support negotiations confidently
Ability to manage multiple priorities and meet deadlines
Full driving licence and willingness to travel as required
Flexibility to adjust working hours or work remotely as needed
Health, dental, and vision insurance
Paid time off
Career growth opportunities
Equal Opportunity Employer WVH is proud to be an Equal Opportunity Employer. We are committed to building an inclusive and respectful workplace. Employment decisions are based on qualifications, performance, and business needs—regardless of race, color, religion, gender, age, disability, or other protected status. We prohibit any form of workplace discrimination or harassment.
Seniority level
Entry level
Employment type
Full‑time
Job function
Sales and Business Development
Industry
Retail
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Tolleson, AZ .
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Position Overview We are seeking a Residential Sales & Trade Support Specialist to manage residential customer accounts while supporting trade sales initiatives. This role focuses on customer relationship management, order processing, lead generation, and sales support to drive revenue growth and customer satisfaction.
Key Responsibilities
Set up and manage new residential customer accounts accurately and efficiently
Serve as the primary point of contact for residential customers, providing timely and professional communication
Conduct showroom visits, present products, and guide customers through selections
Monitor e‑commerce activity, live chat inquiries, and email communications to drive sales and upsell opportunities
Identify opportunities to convert residential customers into trade accounts
Support trade sales outreach campaigns and key account initiatives
Assist with lead qualification, follow‑ups, and CRM updates
Prepare accurate quotes, draft orders, and order confirmations
Apply strategic discounts to support deal closure and revenue growth
Coordinate with internal teams to ensure accurate order processing and timely fulfillment
Maintain accurate and up‑to‑date CRM records, including customer interactions, inquiries, and order status
Track sample requests, orders, and follow‑ups to ensure timely completion
Prepare reports on residential sales activity, account progression, and trade conversion opportunities
Document customer insights, feedback, and market trends to support sales strategy
Assist with special ad hoc projects as needed
The above is not an exhaustive list of duties, and you will be expected to perform other tasks as needed to meet WVH’s business objectives.
Qualifications
Experience in residential sales, sales support, or customer account management
Strong interpersonal and communication skills
Highly organized with strong attention to detail
Proficiency in CRM systems and Microsoft Office or Google Workspace
Ability to present products and support negotiations confidently
Ability to manage multiple priorities and meet deadlines
Full driving licence and willingness to travel as required
Flexibility to adjust working hours or work remotely as needed
Health, dental, and vision insurance
Paid time off
Career growth opportunities
Equal Opportunity Employer WVH is proud to be an Equal Opportunity Employer. We are committed to building an inclusive and respectful workplace. Employment decisions are based on qualifications, performance, and business needs—regardless of race, color, religion, gender, age, disability, or other protected status. We prohibit any form of workplace discrimination or harassment.
Seniority level
Entry level
Employment type
Full‑time
Job function
Sales and Business Development
Industry
Retail
Referrals increase your chances of interviewing at The Wood Veneer Hub by 2x
Get notified about new Residential Sales Specialist jobs in
Tolleson, AZ .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr