Omni Hotels & Resorts
Reservation Sales Associate- Work at Home Or in the Omaha, NE Office
Omni Hotels & Resorts, Omaha, Nebraska, us, 68197
Reservation Sales Associate – Work at Home or Omaha, NE Office
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Omni Hotels & Resorts
as a Reservation Sales Associate. Positions are available for work‑from‑home or Omaha office.
Location:
Omaha, NE (Work from home available).
Job Description Omni Hotels & Resorts is looking for Customer Care Center Representatives to handle inbound reservation calls. The ideal candidate is friendly, patient, professional and genuine with a service‑driven attitude. New hires will process customer inquiries to ensure complete guest satisfaction by handling requests in a courteous, timely, professional and efficient manner, utilizing sales and empowerment skills.
Benefits
Work from home or in the Omaha, NE office
Competitive hourly wage based on location $15‑$16 per hour
Full‑time & Part‑time positions; different shifts, nights and weekends available
Paid training
Competitive Dental, Vision, and Health Insurance for those who qualify
100% fully vested 401(k) matching plans
Employee Assistance Programs
TeleHealth Plans
Legal Assistance Plans
Recognition and Incentive Programs
Financial Education opportunities
College Tuition Assistance and reimbursement
Volunteer Programs to give back to our community
Employee rates and free nights offered at our properties
Virtual paid training class scheduled to begin on
Monday, January 26th, 2026
Responsibilities
Process customer inquiries to ensure complete guest satisfaction, handle requests in a courteous, timely, professional and efficient manner, and utilize sales and empowerment skills.
Create an exceptional first impression of our brand, drive reservation sales by connecting with callers and uncovering wants and needs to create the foundation for an exceptional stay.
Handle sales calls professionally, make phone reservations, adjust and cancel reservations as needed in our system.
Assist with adjusting and canceling reservations in the reservation system.
Enroll guests in the Select Guest program according to call‑flow guidelines.
Respond professionally and effectively to all inquiries.
Perform all operating functions of the telephone and computer systems.
Verify and show understanding of all current company policies and procedures necessary when making, changing, or canceling a reservation.
Review and understand all reference materials, SOPs (System Operating Procedures) and information bulletins.
Consult with Help Desk for inquiries or suggestions that will assist the guest and improve the reservation process.
Have thorough knowledge of the reservation process, company policies and selling strategies.
May be required to perform other related duties, responsibilities and activities which may change or be assigned at any time with or without notice.
Qualifications
Demonstrate passion for the hotel and resort business.
Maintain a high degree of confidentiality.
Receptive to coaching from management; respond positively with willingness to make changes when desired.
Excellent communication skills (both oral and written) and interpersonal skills; listens to others.
Self‑starter; take initiative and be fully engaged.
Ability to work independently with minimum supervision, and efficiently and effectively as part of a team.
Maintain regular and punctual attendance.
Advanced verbal and written communication skills (English).
Ability to resolve customer inquiries or problems independently.
Excellent phone etiquette skills.
Intermediate experience with basic computer programs (MS Office, Outlook, etc).
Must have a working PC with LCD monitor or laptop (minimum technical specifications apply).
Require high‑speed internet access with 10 Mbps minimum speed.
Need a private workspace preferably with a door that separates the work area from the rest of the house.
Prior call‑center experience a plus.
Work from Home only at any location within 50 miles of certain Omni Property or the reservation center in Omaha, NE for engagement purposes.
We are excluding locations such as Illinois, Washington DC, California, NY, and New Jersey.
Equipment Requirements (Work‑from‑Home)
64‑bit Windows 11 or newer version
Processor – I5 or AMD Ryzen 5 or better
8 GB RAM
100 GB hard drive free disk
Windows updates must be up to date
1 NIC (Ethernet port)
USB connection (at least 3 ports)
Licensed and up to date anti‑virus full scan completed (including date, time, files scanned, & no threats)
Power surge protector
Logitech USB headset mono/stereo H650e or H570e ($45 – $75 on Amazon)
Suggested system – Windows Defender (McAfee and AVG are not supported)
Other Items Required
Full screenshot of
www.speedtest.net
of completed speed test.
Copy of ISP bill documenting internet speed with 25 mb download and 10 mb upload.
Photos of workstation showing proximity to internet connectivity (must be in the same room), wired keyboard, and wired mouse.
Smartphone with application download capability (download Okta Verify and Microsoft Authenticator).
Other Items Suggested
Additional monitors highly suggested for ease of process.
Ergonomically approved desk chair and desk work surface.
Smoke detector.
Fire extinguisher 2.5 lbs or more.
First aid kit.
Copy of declaration page of homeowner’s/renter’s insurance.
Important Notes
Please provide pictures of the above requirements.
A wireless connection is NOT allowed for our Work‑at‑Home associates.
A wireless mouse or keyboard is NOT allowed.
No one else can be on / using your internet during your scheduled shift.
No devices can be connected to your internet during your scheduled shift.
Satellite internet is not permitted.
Microsoft Teams must be downloaded on personal desktop for technical assistance.
#J-18808-Ljbffr
Omni Hotels & Resorts
as a Reservation Sales Associate. Positions are available for work‑from‑home or Omaha office.
Location:
Omaha, NE (Work from home available).
Job Description Omni Hotels & Resorts is looking for Customer Care Center Representatives to handle inbound reservation calls. The ideal candidate is friendly, patient, professional and genuine with a service‑driven attitude. New hires will process customer inquiries to ensure complete guest satisfaction by handling requests in a courteous, timely, professional and efficient manner, utilizing sales and empowerment skills.
Benefits
Work from home or in the Omaha, NE office
Competitive hourly wage based on location $15‑$16 per hour
Full‑time & Part‑time positions; different shifts, nights and weekends available
Paid training
Competitive Dental, Vision, and Health Insurance for those who qualify
100% fully vested 401(k) matching plans
Employee Assistance Programs
TeleHealth Plans
Legal Assistance Plans
Recognition and Incentive Programs
Financial Education opportunities
College Tuition Assistance and reimbursement
Volunteer Programs to give back to our community
Employee rates and free nights offered at our properties
Virtual paid training class scheduled to begin on
Monday, January 26th, 2026
Responsibilities
Process customer inquiries to ensure complete guest satisfaction, handle requests in a courteous, timely, professional and efficient manner, and utilize sales and empowerment skills.
Create an exceptional first impression of our brand, drive reservation sales by connecting with callers and uncovering wants and needs to create the foundation for an exceptional stay.
Handle sales calls professionally, make phone reservations, adjust and cancel reservations as needed in our system.
Assist with adjusting and canceling reservations in the reservation system.
Enroll guests in the Select Guest program according to call‑flow guidelines.
Respond professionally and effectively to all inquiries.
Perform all operating functions of the telephone and computer systems.
Verify and show understanding of all current company policies and procedures necessary when making, changing, or canceling a reservation.
Review and understand all reference materials, SOPs (System Operating Procedures) and information bulletins.
Consult with Help Desk for inquiries or suggestions that will assist the guest and improve the reservation process.
Have thorough knowledge of the reservation process, company policies and selling strategies.
May be required to perform other related duties, responsibilities and activities which may change or be assigned at any time with or without notice.
Qualifications
Demonstrate passion for the hotel and resort business.
Maintain a high degree of confidentiality.
Receptive to coaching from management; respond positively with willingness to make changes when desired.
Excellent communication skills (both oral and written) and interpersonal skills; listens to others.
Self‑starter; take initiative and be fully engaged.
Ability to work independently with minimum supervision, and efficiently and effectively as part of a team.
Maintain regular and punctual attendance.
Advanced verbal and written communication skills (English).
Ability to resolve customer inquiries or problems independently.
Excellent phone etiquette skills.
Intermediate experience with basic computer programs (MS Office, Outlook, etc).
Must have a working PC with LCD monitor or laptop (minimum technical specifications apply).
Require high‑speed internet access with 10 Mbps minimum speed.
Need a private workspace preferably with a door that separates the work area from the rest of the house.
Prior call‑center experience a plus.
Work from Home only at any location within 50 miles of certain Omni Property or the reservation center in Omaha, NE for engagement purposes.
We are excluding locations such as Illinois, Washington DC, California, NY, and New Jersey.
Equipment Requirements (Work‑from‑Home)
64‑bit Windows 11 or newer version
Processor – I5 or AMD Ryzen 5 or better
8 GB RAM
100 GB hard drive free disk
Windows updates must be up to date
1 NIC (Ethernet port)
USB connection (at least 3 ports)
Licensed and up to date anti‑virus full scan completed (including date, time, files scanned, & no threats)
Power surge protector
Logitech USB headset mono/stereo H650e or H570e ($45 – $75 on Amazon)
Suggested system – Windows Defender (McAfee and AVG are not supported)
Other Items Required
Full screenshot of
www.speedtest.net
of completed speed test.
Copy of ISP bill documenting internet speed with 25 mb download and 10 mb upload.
Photos of workstation showing proximity to internet connectivity (must be in the same room), wired keyboard, and wired mouse.
Smartphone with application download capability (download Okta Verify and Microsoft Authenticator).
Other Items Suggested
Additional monitors highly suggested for ease of process.
Ergonomically approved desk chair and desk work surface.
Smoke detector.
Fire extinguisher 2.5 lbs or more.
First aid kit.
Copy of declaration page of homeowner’s/renter’s insurance.
Important Notes
Please provide pictures of the above requirements.
A wireless connection is NOT allowed for our Work‑at‑Home associates.
A wireless mouse or keyboard is NOT allowed.
No one else can be on / using your internet during your scheduled shift.
No devices can be connected to your internet during your scheduled shift.
Satellite internet is not permitted.
Microsoft Teams must be downloaded on personal desktop for technical assistance.
#J-18808-Ljbffr