Nebraska Staffing
Reservation Sales Associate- Work at Home Or in the Omaha, NE Office
Nebraska Staffing, Omaha, Nebraska, United States, 68102
divh2Customer Care Center Representative/h2pOmni Hotels
Resorts is looking for Customer Care Center Representatives to take inbound reservation calls. The ideal candidate is friendly, patient, professional and genuine with a service driven attitude. In return, we provide a stable company, and family atmosphere with great benefits./ppNew hires will process customer inquiries to ensure complete guest satisfaction by handling requests in a courteous, timely, professional and efficient manner, and by utilizing sales and empowerment skills. Benefits include:/pulliWork from home or in the Omaha, NE office/liliCompetitive hourly wage based on location $15-$16 per hour/liliFull Time
Part Time positions; different shifts, nights and weekends available/liliPaid training/liliCompetitive dental, vision, and health insurance for those who qualify/lili100% fully vested 401(k) matching plans/liliEmployee assistance programs/liliTelehealth plans/liliLegal assistance plans/liliRecognition and incentive programs/liliFinancial education opportunities/liliCollege tuition assistance and reimbursement/liliVolunteer programs to give back to our community/liliEmployee rates and free nights offered at our properties and more!/li/ulpResponsibilities:/pulliProcess customer inquiries to ensure complete guest satisfaction by handling requests in a courteous, timely, professional and efficient manner, and by utilizing sales and empowerment skills/liliCreates an exceptional first impression of our brand, drives reservation sales by connecting with caller and uncovering wants and needs to create the foundation for an exceptional stay/liliHandle sales calls professionally, make phone reservations, adjust and cancel reservations as needed in our system/liliAssists with adjusting and canceling reservations in the reservation system/liliAssist with enrollment in the Select Guest program to guests according to call flow guidelines/liliRespond professionally and effectively to all inquiries/liliPerform all operating functions of the telephone system and computer systems/liliVerify and show understanding in all current company policies and procedures necessary when making, changing, or canceling a reservation/liliReview and understand all reference materials, SOPs (System Operating Procedures) and information bulletins/liliConsult with Help Desk for inquiries or suggestions that will assist the guest and improve the reservation process/liliThorough knowledge of the reservations process, company policies and selling strategies/liliMay be required to perform other related duties, responsibilities and activities which may change or be assigned at any time with or without notice/li/ulpQualifications:/pulliDemonstrate passion for the hotel and resort business/liliMust be able to maintain a high degree of confidentiality/liliReceptive to coaching from management, responds positively with willingness to make changes when desired/liliMust possess demonstrated excellent communication skills (both oral and written) and interpersonal skills; listens to others/liliMust take initiative and be fully engaged
must be a self-starter/liliAbility to work independently with minimum supervision and with a team both efficiently and effectively as well as exercising judgement to meet deadlines/liliMaintain regular and punctual attendance/liliAdvanced verbal and written communication skills (English)/liliAbility to work independently to resolve customer inquiries or problems/liliExcellent phone etiquette skills/liliIntermediate experience working with basic computer programs (MS Office, Outlook, etc)/liliMust have a working PC with LCD monitor or laptop (minimum technical specifications apply)/liliRequire high speed internet access with 10 Mbps minimum speed/liliNeed a private work space preferably with a door that separates the work area from the rest of the house/liliPrior Call Center experience a plus/liliWork from Home only at any location within 50 miles of certain Omni Property or the reservation center in Omaha, NE for engagement purposes. We are excluding locations such as in Illinois, Washington DC, California, NY, and New Jersey. Please review requirements before applying/li/ulpAssociates participating in the Work At Home program will be responsible for providing the following equipment:/pulliRequired PC/Laptop Hardware and OS (Apple not supported):/liulli64-bit Windows 11 or newer version/liliProcessor
I5 or AMD Ryzen 5 or better/lili8GB Ram/lili100GB Hard Drive free disk/liliWindows Updates are showing up to date/lili1 NIC (Ethernet port)/liliUSB Connection (at least 3 ports)/liliLicensed and up to date anti-virus full scan completed (including date, time, files scanned,
no threats)/liliSuggested System
Windows Defender/liliMcAfee and AVG anti-virus systems are not supported/liliPower Surge Protector/liliLogitech USB Headset Mono/Stereo H650e or H570e ($45 - $75 on Amazon)/li/ulliOther Items Required:/liulliFull screenshot of www.speedtest.net of completed speed test/liliCopy of Internet Service Provider bill documenting internet speed with 25mb download and 10mb upload/liliPhotos of workstation showing proximity to internet connectivity (must be in the same room), wired keyboard, and wired mouse/liliSmartphone with application download capability (Please download Okta Verify and Microsoft Authenticator)/li/ulliOther Items Suggested:/liulliAdditional Monitors Highly Suggested for ease of process/liliErgonomically approved desk chair and desk work surface/liliSmoke Detector/liliFire extinguisher 2.5lbs or more/liliFirst Aid Kit/liliCopy of Declarations page of Homeowners/Renters Insurance/li/ulpImportant Notes:/pulliPlease provide pictures of the above requirements/liliA Wireless Connection is NOT allowed for our Work at Home Associates/liliA Wireless mouse or keyboard is NOT allowed/liliNo one else can be on / using your internet during your scheduled shift/liliNo devices can be connected to your internet during your scheduled shift/liliSatellite internet is not permitted/liliMicrosoft Teams must be downloaded on personal desktop for technical assistance/liliOmni may modify its provision of equipment resources upon notice to the Associate/liliMoving forward, all signatures for this process are done electronically/li/ul/ul/div
Resorts is looking for Customer Care Center Representatives to take inbound reservation calls. The ideal candidate is friendly, patient, professional and genuine with a service driven attitude. In return, we provide a stable company, and family atmosphere with great benefits./ppNew hires will process customer inquiries to ensure complete guest satisfaction by handling requests in a courteous, timely, professional and efficient manner, and by utilizing sales and empowerment skills. Benefits include:/pulliWork from home or in the Omaha, NE office/liliCompetitive hourly wage based on location $15-$16 per hour/liliFull Time
Part Time positions; different shifts, nights and weekends available/liliPaid training/liliCompetitive dental, vision, and health insurance for those who qualify/lili100% fully vested 401(k) matching plans/liliEmployee assistance programs/liliTelehealth plans/liliLegal assistance plans/liliRecognition and incentive programs/liliFinancial education opportunities/liliCollege tuition assistance and reimbursement/liliVolunteer programs to give back to our community/liliEmployee rates and free nights offered at our properties and more!/li/ulpResponsibilities:/pulliProcess customer inquiries to ensure complete guest satisfaction by handling requests in a courteous, timely, professional and efficient manner, and by utilizing sales and empowerment skills/liliCreates an exceptional first impression of our brand, drives reservation sales by connecting with caller and uncovering wants and needs to create the foundation for an exceptional stay/liliHandle sales calls professionally, make phone reservations, adjust and cancel reservations as needed in our system/liliAssists with adjusting and canceling reservations in the reservation system/liliAssist with enrollment in the Select Guest program to guests according to call flow guidelines/liliRespond professionally and effectively to all inquiries/liliPerform all operating functions of the telephone system and computer systems/liliVerify and show understanding in all current company policies and procedures necessary when making, changing, or canceling a reservation/liliReview and understand all reference materials, SOPs (System Operating Procedures) and information bulletins/liliConsult with Help Desk for inquiries or suggestions that will assist the guest and improve the reservation process/liliThorough knowledge of the reservations process, company policies and selling strategies/liliMay be required to perform other related duties, responsibilities and activities which may change or be assigned at any time with or without notice/li/ulpQualifications:/pulliDemonstrate passion for the hotel and resort business/liliMust be able to maintain a high degree of confidentiality/liliReceptive to coaching from management, responds positively with willingness to make changes when desired/liliMust possess demonstrated excellent communication skills (both oral and written) and interpersonal skills; listens to others/liliMust take initiative and be fully engaged
must be a self-starter/liliAbility to work independently with minimum supervision and with a team both efficiently and effectively as well as exercising judgement to meet deadlines/liliMaintain regular and punctual attendance/liliAdvanced verbal and written communication skills (English)/liliAbility to work independently to resolve customer inquiries or problems/liliExcellent phone etiquette skills/liliIntermediate experience working with basic computer programs (MS Office, Outlook, etc)/liliMust have a working PC with LCD monitor or laptop (minimum technical specifications apply)/liliRequire high speed internet access with 10 Mbps minimum speed/liliNeed a private work space preferably with a door that separates the work area from the rest of the house/liliPrior Call Center experience a plus/liliWork from Home only at any location within 50 miles of certain Omni Property or the reservation center in Omaha, NE for engagement purposes. We are excluding locations such as in Illinois, Washington DC, California, NY, and New Jersey. Please review requirements before applying/li/ulpAssociates participating in the Work At Home program will be responsible for providing the following equipment:/pulliRequired PC/Laptop Hardware and OS (Apple not supported):/liulli64-bit Windows 11 or newer version/liliProcessor
I5 or AMD Ryzen 5 or better/lili8GB Ram/lili100GB Hard Drive free disk/liliWindows Updates are showing up to date/lili1 NIC (Ethernet port)/liliUSB Connection (at least 3 ports)/liliLicensed and up to date anti-virus full scan completed (including date, time, files scanned,
no threats)/liliSuggested System
Windows Defender/liliMcAfee and AVG anti-virus systems are not supported/liliPower Surge Protector/liliLogitech USB Headset Mono/Stereo H650e or H570e ($45 - $75 on Amazon)/li/ulliOther Items Required:/liulliFull screenshot of www.speedtest.net of completed speed test/liliCopy of Internet Service Provider bill documenting internet speed with 25mb download and 10mb upload/liliPhotos of workstation showing proximity to internet connectivity (must be in the same room), wired keyboard, and wired mouse/liliSmartphone with application download capability (Please download Okta Verify and Microsoft Authenticator)/li/ulliOther Items Suggested:/liulliAdditional Monitors Highly Suggested for ease of process/liliErgonomically approved desk chair and desk work surface/liliSmoke Detector/liliFire extinguisher 2.5lbs or more/liliFirst Aid Kit/liliCopy of Declarations page of Homeowners/Renters Insurance/li/ulpImportant Notes:/pulliPlease provide pictures of the above requirements/liliA Wireless Connection is NOT allowed for our Work at Home Associates/liliA Wireless mouse or keyboard is NOT allowed/liliNo one else can be on / using your internet during your scheduled shift/liliNo devices can be connected to your internet during your scheduled shift/liliSatellite internet is not permitted/liliMicrosoft Teams must be downloaded on personal desktop for technical assistance/liliOmni may modify its provision of equipment resources upon notice to the Associate/liliMoving forward, all signatures for this process are done electronically/li/ul/ul/div