The Inn at Little Washington
Dining Room Manager
Join to apply for the
Dining Room Manager
role at
The Inn at Little Washington . Since 1978, this flagship restaurant and hotel, located in the foothills of the Blue Ridge Mountains, has earned three Michelin stars, a Forbes 5‑Star rating, AAA 5‑Diamond status, and the Wine Spectator Grand Award.
We are looking for a dedicated professional to serve as the face of the organization and champion Chef Patrick O’Connell’s legacy. This opportunity offers on‑job training, advancement potential, flexible schedules, competitive pay, and a comprehensive benefits package.
Why Join Us
Health, vision, and dental insurance (full‑time employees)
Paid time off (full‑time employees)
401(k) retirement plan with match
On‑job training
Employee education allowance
Advancement potential
Flexible schedules
Employee appreciation events
Complimentary uniforms
Daily “family” meals prepared by the chefs
Referral bonuses
Competitive pay
Summary The Dining Room Manager works under the leadership of the Restaurant Manager and acts as Chef Patrick O’Connell’s eyes and ears. The role is the face of the organization, ensuring guests receive a transformative, restorative experience. Tracking repeat guests, creating new business, and proactively managing guest sensitivities are key elements of the position.
Essential Functions
Always act as an ambassador of The Inn
Assist the Restaurant Manager in the management of restaurant operations
Safeguard the Inn at Little Washington Brand and assets
Enforce adherence to 5‑Star/5‑Diamond standards and IALW policies
Facilitate exceptional service; CIP’s, expo, KT entrance, problem solving, etc.
Build and implement a culture that has a sustainable, formal program of ongoing staff training, education, and testing
Support and work with the Restaurant Manager in creating detailed, transparent succession planning initiatives with sincere care for staff’s inclusion and career advancement with a focus on retention
Support and work with the Restaurant Manager in the forward development of the next wave of leaders
Support and work with the Restaurant Manager to establish consistency in performance reviews as well as accountability
Support and work with the Restaurant Manager in the continuous improvement of the job description, onboarding process and testing regimes
Daily maintenance of POS system
Create weekly schedules
Track and document callouts
Audit employees’ timecards in Paycom on a daily and weekly basis
Assist with accounting errors as well as Night Audit issues
Create menu/wine tech sheets to be used as study material
Guarantee that adequate linen is continuously on hand
Ensure that the Chair room is consistently in an orderly state
Interview candidates; onboard and train new hires
Evaluate staff performance and coach/counsel as necessary
Conduct daily pre‑shift meeting and elicit feedback from the service/kitchen staff
Confirm that uniform inspection is complete, and that the dining room is prepared for service
Monitor for repeat business and/or potential repeat business
Extensive knowledge of Patrick O’Connell’s biography
Extensive knowledge of the Inn at Little Washington’s story; past, present, and future
Familiarity with the current Michelin 3‑Star restaurants in the U.S.
Prior experience monitoring the “temperature” of a dining room to gauge guests’ mood level
Identify inspectors or potential inspectors and alert all departments
Communicate information such as CIP, SDR, and/or areas of concern to the kitchen
Monitor the execution of service to assure that exceptional food and hospitality are being provided
Interact with each guest to develop a relationship and evaluate mood level
Identify, interpret, and resolve guest complaints
Ensure that clean and healthy dining/service areas are maintained
Actively promote the minimization of labor cost and loss prevention
Qualifications Required
5+ years’ combined experience in the luxury dining segment of the industry
3+ years’ supervisory leadership experience
3+ years’ experience as a Table Captain, Concierge, or Front Desk Manager
Level 1 Wine Certification through the Court of Master Sommeliers
Alcohol Awareness Program Certification
Comprehensive knowledge of 5‑Star/5‑Diamond standards for both Hotels and Restaurants
Flexibility to work on a rotating‑shift basis, evenings, weekends, holidays, and off‑site events
Must possess an overwhelming desire to please our guests
Must be passionate and knowledgeable about food and wine
Desirable
Knowledge of the D.C. restaurant scene
Local knowledge to recommend day trips, lunch spots, hikes, and places of interest
Prior experience with Resort Suite and Tock operating systems
CPR Certification
Skills
Superior communication and interpersonal skills
Disciplined time management skills
Supreme guest relations skills
Ability to remain calm and composed in emergency situations
Patience needed to mentor and impart IALW culture
Ability to thrive in an environment with established systems
Capacity to build strong teams
Multi‑tasking across various departments
Ability to focus on even to the minutest of details
Improvisation skills – the ability to adapt to any situation
Talent to motivate a team to regularly perform at the highest levels
Physical Demands
Able to stand and walk for extended periods of time (8+ hours per day)
Able to work 55+ hour work weeks
Ability to lift and carry 30 pounds
Ability to successfully manage a highly intense environment
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function & Industries Management and Manufacturing – Hospitality
Referrals increase your chances of interviewing at The Inn at Little Washington by 2x.
Location: Washington, VA – Salary: $110,000.00 – 110,000.00 per year.
#J-18808-Ljbffr
Dining Room Manager
role at
The Inn at Little Washington . Since 1978, this flagship restaurant and hotel, located in the foothills of the Blue Ridge Mountains, has earned three Michelin stars, a Forbes 5‑Star rating, AAA 5‑Diamond status, and the Wine Spectator Grand Award.
We are looking for a dedicated professional to serve as the face of the organization and champion Chef Patrick O’Connell’s legacy. This opportunity offers on‑job training, advancement potential, flexible schedules, competitive pay, and a comprehensive benefits package.
Why Join Us
Health, vision, and dental insurance (full‑time employees)
Paid time off (full‑time employees)
401(k) retirement plan with match
On‑job training
Employee education allowance
Advancement potential
Flexible schedules
Employee appreciation events
Complimentary uniforms
Daily “family” meals prepared by the chefs
Referral bonuses
Competitive pay
Summary The Dining Room Manager works under the leadership of the Restaurant Manager and acts as Chef Patrick O’Connell’s eyes and ears. The role is the face of the organization, ensuring guests receive a transformative, restorative experience. Tracking repeat guests, creating new business, and proactively managing guest sensitivities are key elements of the position.
Essential Functions
Always act as an ambassador of The Inn
Assist the Restaurant Manager in the management of restaurant operations
Safeguard the Inn at Little Washington Brand and assets
Enforce adherence to 5‑Star/5‑Diamond standards and IALW policies
Facilitate exceptional service; CIP’s, expo, KT entrance, problem solving, etc.
Build and implement a culture that has a sustainable, formal program of ongoing staff training, education, and testing
Support and work with the Restaurant Manager in creating detailed, transparent succession planning initiatives with sincere care for staff’s inclusion and career advancement with a focus on retention
Support and work with the Restaurant Manager in the forward development of the next wave of leaders
Support and work with the Restaurant Manager to establish consistency in performance reviews as well as accountability
Support and work with the Restaurant Manager in the continuous improvement of the job description, onboarding process and testing regimes
Daily maintenance of POS system
Create weekly schedules
Track and document callouts
Audit employees’ timecards in Paycom on a daily and weekly basis
Assist with accounting errors as well as Night Audit issues
Create menu/wine tech sheets to be used as study material
Guarantee that adequate linen is continuously on hand
Ensure that the Chair room is consistently in an orderly state
Interview candidates; onboard and train new hires
Evaluate staff performance and coach/counsel as necessary
Conduct daily pre‑shift meeting and elicit feedback from the service/kitchen staff
Confirm that uniform inspection is complete, and that the dining room is prepared for service
Monitor for repeat business and/or potential repeat business
Extensive knowledge of Patrick O’Connell’s biography
Extensive knowledge of the Inn at Little Washington’s story; past, present, and future
Familiarity with the current Michelin 3‑Star restaurants in the U.S.
Prior experience monitoring the “temperature” of a dining room to gauge guests’ mood level
Identify inspectors or potential inspectors and alert all departments
Communicate information such as CIP, SDR, and/or areas of concern to the kitchen
Monitor the execution of service to assure that exceptional food and hospitality are being provided
Interact with each guest to develop a relationship and evaluate mood level
Identify, interpret, and resolve guest complaints
Ensure that clean and healthy dining/service areas are maintained
Actively promote the minimization of labor cost and loss prevention
Qualifications Required
5+ years’ combined experience in the luxury dining segment of the industry
3+ years’ supervisory leadership experience
3+ years’ experience as a Table Captain, Concierge, or Front Desk Manager
Level 1 Wine Certification through the Court of Master Sommeliers
Alcohol Awareness Program Certification
Comprehensive knowledge of 5‑Star/5‑Diamond standards for both Hotels and Restaurants
Flexibility to work on a rotating‑shift basis, evenings, weekends, holidays, and off‑site events
Must possess an overwhelming desire to please our guests
Must be passionate and knowledgeable about food and wine
Desirable
Knowledge of the D.C. restaurant scene
Local knowledge to recommend day trips, lunch spots, hikes, and places of interest
Prior experience with Resort Suite and Tock operating systems
CPR Certification
Skills
Superior communication and interpersonal skills
Disciplined time management skills
Supreme guest relations skills
Ability to remain calm and composed in emergency situations
Patience needed to mentor and impart IALW culture
Ability to thrive in an environment with established systems
Capacity to build strong teams
Multi‑tasking across various departments
Ability to focus on even to the minutest of details
Improvisation skills – the ability to adapt to any situation
Talent to motivate a team to regularly perform at the highest levels
Physical Demands
Able to stand and walk for extended periods of time (8+ hours per day)
Able to work 55+ hour work weeks
Ability to lift and carry 30 pounds
Ability to successfully manage a highly intense environment
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function & Industries Management and Manufacturing – Hospitality
Referrals increase your chances of interviewing at The Inn at Little Washington by 2x.
Location: Washington, VA – Salary: $110,000.00 – 110,000.00 per year.
#J-18808-Ljbffr