Spectrum Community Solutions
Supervisor, Comm Sol Inbound Sales
Spectrum Community Solutions, Greensboro, North Carolina, us, 27497
Sr Recruiter @ Spectrum
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Spectrum Community Solutions offers industry-leading bulk residential services and acts as a strategic growth engine for Spectrum. The Sales Supervisor is accountable for meeting and exceeding established sales goals for SCS and is responsible for coaching and developing a team of agents in a fast‑paced, highly transactional environment. This role reports to the Manager, SCS Inbound Sales.
Responsibilities
Actively and consistently support all efforts to simplify and enhance the customer experience.
Contribute to the company vision of being the industry leader in customer service through quality, commitment, courtesy, sales and teamwork.
Oversee all daily sales and performance activities of the team, leading and guiding the team in the attainment of sales goals and performance metrics.
Monitor individual and team performance to ensure sales, performance and quality standards are met or exceeded; provide regular coaching and feedback.
Motivate agents to meet and exceed sales goals; develop and maintain a positive sales culture.
Recommend and implement new sales strategies within the call center to maximize sales opportunities.
Perform all staffing-related activities including recruiting, hiring, goal‑setting, monitoring, measuring, coaching performance, performance reviews and disciplinary action.
Ensure departmental standards regarding customer experience are met by regularly monitoring calls and performance metrics.
Establish and maintain interdepartmental relationships to ensure alignment on all business initiatives.
Perform multiple administrative duties: review and approve time‑off requests and Kronos.
Perform other duties as requested.
Qualifications
Required Skills/Abilities and Knowledge: ability to read, write, speak and understand English; ability to supervise and motivate others; ability to recruit, develop, maintain and optimize a team of sales professionals; knowledge of applicable products and services.
Required Education: high school diploma or equivalent.
Required Experience: inside sales experience – 2–3 years; supervisory experience, preferably in an inside sales or call center capacity – 1–2 years.
Preferred Education: 2+ years post‑high school education.
Working Conditions
Office environment.
Exposure to moderate noise levels.
Hours may vary.
Benefits We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of well‑being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members.
#J-18808-Ljbffr
Spectrum Community Solutions offers industry-leading bulk residential services and acts as a strategic growth engine for Spectrum. The Sales Supervisor is accountable for meeting and exceeding established sales goals for SCS and is responsible for coaching and developing a team of agents in a fast‑paced, highly transactional environment. This role reports to the Manager, SCS Inbound Sales.
Responsibilities
Actively and consistently support all efforts to simplify and enhance the customer experience.
Contribute to the company vision of being the industry leader in customer service through quality, commitment, courtesy, sales and teamwork.
Oversee all daily sales and performance activities of the team, leading and guiding the team in the attainment of sales goals and performance metrics.
Monitor individual and team performance to ensure sales, performance and quality standards are met or exceeded; provide regular coaching and feedback.
Motivate agents to meet and exceed sales goals; develop and maintain a positive sales culture.
Recommend and implement new sales strategies within the call center to maximize sales opportunities.
Perform all staffing-related activities including recruiting, hiring, goal‑setting, monitoring, measuring, coaching performance, performance reviews and disciplinary action.
Ensure departmental standards regarding customer experience are met by regularly monitoring calls and performance metrics.
Establish and maintain interdepartmental relationships to ensure alignment on all business initiatives.
Perform multiple administrative duties: review and approve time‑off requests and Kronos.
Perform other duties as requested.
Qualifications
Required Skills/Abilities and Knowledge: ability to read, write, speak and understand English; ability to supervise and motivate others; ability to recruit, develop, maintain and optimize a team of sales professionals; knowledge of applicable products and services.
Required Education: high school diploma or equivalent.
Required Experience: inside sales experience – 2–3 years; supervisory experience, preferably in an inside sales or call center capacity – 1–2 years.
Preferred Education: 2+ years post‑high school education.
Working Conditions
Office environment.
Exposure to moderate noise levels.
Hours may vary.
Benefits We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of well‑being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members.
#J-18808-Ljbffr