Spectrum
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
JOB SUMMARY
Spectrum Community Solutions offers industry-leading bulk residential services to tenants within Traditional Apartments, Off-Campus Student Housing, Senior Living, RV Parks, and Marinas. Community Solutions is a strategic growth engine for Spectrum that grows customer relationships and increases product penetration.
The SCS Sales Supervisor is accountable for meeting and exceeding established sales goals for SCS. This role is responsible for the coaching and development of a team of SCS agents in a customer focused, fast paced and highly transactional environment. The supervisor is responsible for leading and providing feedback to ensure agents are meeting their key measures of success, including meeting or exceeding sales goals and all other activities that contribute to customers receiving effortless and exceptional customer service. This role reports to the Mgr, SCS Inbound Sales.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Contribute to the company vision of being the industry leader in customer service through quality, commitment, courtesy, sales and teamwork.
Oversee all daily sales and performance activities of their team, lead and guide the team in the attainment of sales goals and performance metrics.
Monitor individual team and team performance to ensure sales, performance, and quality standards are met or exceeded; provide regular coaching and feedback.
Motivate individual agents and the team to meet and exceed sales goals; develop and maintain a positive sales culture.
Provide recommendations for and implement new sales strategies within the call center to maximize sales opportunities.
Perform all staffing-related activities including recruiting, hiring, goal-setting, monitoring, measuring and coaching performance, conducting performance reviews and discipline.
Ensure departmental standards regarding customer experience are met by regularly monitoring calls and performance metrics to provide feedback or coaching.
Establish and maintain interdepartmental relationships to ensure alignment on all business initiatives.
Perform multiple administrative duties: review and approve time‑off requests and Kronos.
Perform other duties as requested.
REQUIRED QUALIFICATIONS
Ability to read, write, speak, and understand English.
Ability to supervise and motivate others.
Ability to recruit, develop, maintain and optimize a team of sales professionals.
Knowledge of applicable products and services.
Experience with customer relations, communications and sales skills.
REQUIRED EDUCATION High School diploma or equivalent.
REQUIRED RELATED WORK EXPERIENCE AND NUMBER OF YEARS
Inside Sales experience – 2‑3 years.
Supervisory experience preferred, preferably in an inside sales or call center capacity – 1‑2 years.
PREFERRED QUALIFICATIONS PREFERRED EDUCATION 2+ years post‑high school education preferred.
WORKING CONDITIONS
Office environment.
Exposure to moderate noise levels.
Hours may vary.
BENEFITS Here, our employees don’t just have jobs—they’re building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well‑being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
GET TO KNOW US Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.
GROW YOUR CAREER HERE We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
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The SCS Sales Supervisor is accountable for meeting and exceeding established sales goals for SCS. This role is responsible for the coaching and development of a team of SCS agents in a customer focused, fast paced and highly transactional environment. The supervisor is responsible for leading and providing feedback to ensure agents are meeting their key measures of success, including meeting or exceeding sales goals and all other activities that contribute to customers receiving effortless and exceptional customer service. This role reports to the Mgr, SCS Inbound Sales.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Contribute to the company vision of being the industry leader in customer service through quality, commitment, courtesy, sales and teamwork.
Oversee all daily sales and performance activities of their team, lead and guide the team in the attainment of sales goals and performance metrics.
Monitor individual team and team performance to ensure sales, performance, and quality standards are met or exceeded; provide regular coaching and feedback.
Motivate individual agents and the team to meet and exceed sales goals; develop and maintain a positive sales culture.
Provide recommendations for and implement new sales strategies within the call center to maximize sales opportunities.
Perform all staffing-related activities including recruiting, hiring, goal-setting, monitoring, measuring and coaching performance, conducting performance reviews and discipline.
Ensure departmental standards regarding customer experience are met by regularly monitoring calls and performance metrics to provide feedback or coaching.
Establish and maintain interdepartmental relationships to ensure alignment on all business initiatives.
Perform multiple administrative duties: review and approve time‑off requests and Kronos.
Perform other duties as requested.
REQUIRED QUALIFICATIONS
Ability to read, write, speak, and understand English.
Ability to supervise and motivate others.
Ability to recruit, develop, maintain and optimize a team of sales professionals.
Knowledge of applicable products and services.
Experience with customer relations, communications and sales skills.
REQUIRED EDUCATION High School diploma or equivalent.
REQUIRED RELATED WORK EXPERIENCE AND NUMBER OF YEARS
Inside Sales experience – 2‑3 years.
Supervisory experience preferred, preferably in an inside sales or call center capacity – 1‑2 years.
PREFERRED QUALIFICATIONS PREFERRED EDUCATION 2+ years post‑high school education preferred.
WORKING CONDITIONS
Office environment.
Exposure to moderate noise levels.
Hours may vary.
BENEFITS Here, our employees don’t just have jobs—they’re building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well‑being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
GET TO KNOW US Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.
GROW YOUR CAREER HERE We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
#J-18808-Ljbffr