Assemblysystems
Job Title:
Service Advisor
Location:
Marshfield, Wisconsin
Company:
Interstate Assembly Systems
Overview Interstate Assembly Systems is seeking a skilled Service Advisor with experience in heavy-duty truck manufacturing or up‑fitting to join our team in Marshfield, Wisconsin. This role is pivotal in delivering exceptional customer service, managing service transactions from appointment scheduling to final invoicing, and ensuring smooth shop operations.
In this role, you will partner with our current service advisor and work as a team of two in assisting customers in‑person and over the phone using our processes and exceptional customer experience standards!
Benefits
Company issued iPhone
Monthly Safety Meals – we buy lunch (must meet certain criteria)
Monthly gift card give‑away for nominated individuals and safety improvement ideas
Accrue Personal Time Off (PTO) day one of your full‑time employment
6 Paid Holidays per year
2 floating holidays per year
Initiatives that give you a voice – we value your feedback
Responsibilities and Duties
Greet customers in person or over the phone, asking detailed questions to understand equipment issues.
Prepare and present accurate quotes and estimates, leveraging in‑depth knowledge of crane parts and labor.
Coordinate with external vendors for sublet work required on customer units.
Manage the service schedule to ensure timely completion of repairs and efficient shop workflow.
Monitor technician time and repair progress to maximize efficiency.
Provide regular updates to customers on repair progress.
Explain completed work and charges to customers, ensuring clear communication and collecting payments.
Assist with warranty claims at the branch level, collaborating with the warranty department to maximize vendor recovery.
Qualifications
Experience in heavy‑duty trucks and/or equipment operation.
Strong communication skills for phone and in‑person interactions.
Professionalism and customer service skills.
Proficient typing and ability to navigate multiple vendor applications and websites.
Physical Demands
Frequent to continuous seated work.
Ability to lift to 50 lbs.
Employee Benefits
Uniforms – fully supplied by Interstate including cleaning
Tool program – available
Tuition assistance – for educational and ongoing career growth
Health, dental and vision coverage – begins on the first day of the following month
Paid Time Off – (PTO) starts accruing day one of your full‑time employment
Holidays – 6 Holidays and 2 Floating Holidays per year
401(K) – company matching
Long Term Disability – supplied
Short Term Disability – supplied
Life Insurance – supplied
Healthiest You – Virtual Health Care paid by Interstate
PPE Reimbursement – Safety Glasses and Safety Boot Reimbursement
Pet Insurance – We care about our furry friends
Employee Discounts – available on products and services
Paid Employee Assistance Program – free 24/7 access to a guidance consultant regarding life challenges you or family member may face
Paid Health and Well‑being screening – for employees and their spouse
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.
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Service Advisor
Location:
Marshfield, Wisconsin
Company:
Interstate Assembly Systems
Overview Interstate Assembly Systems is seeking a skilled Service Advisor with experience in heavy-duty truck manufacturing or up‑fitting to join our team in Marshfield, Wisconsin. This role is pivotal in delivering exceptional customer service, managing service transactions from appointment scheduling to final invoicing, and ensuring smooth shop operations.
In this role, you will partner with our current service advisor and work as a team of two in assisting customers in‑person and over the phone using our processes and exceptional customer experience standards!
Benefits
Company issued iPhone
Monthly Safety Meals – we buy lunch (must meet certain criteria)
Monthly gift card give‑away for nominated individuals and safety improvement ideas
Accrue Personal Time Off (PTO) day one of your full‑time employment
6 Paid Holidays per year
2 floating holidays per year
Initiatives that give you a voice – we value your feedback
Responsibilities and Duties
Greet customers in person or over the phone, asking detailed questions to understand equipment issues.
Prepare and present accurate quotes and estimates, leveraging in‑depth knowledge of crane parts and labor.
Coordinate with external vendors for sublet work required on customer units.
Manage the service schedule to ensure timely completion of repairs and efficient shop workflow.
Monitor technician time and repair progress to maximize efficiency.
Provide regular updates to customers on repair progress.
Explain completed work and charges to customers, ensuring clear communication and collecting payments.
Assist with warranty claims at the branch level, collaborating with the warranty department to maximize vendor recovery.
Qualifications
Experience in heavy‑duty trucks and/or equipment operation.
Strong communication skills for phone and in‑person interactions.
Professionalism and customer service skills.
Proficient typing and ability to navigate multiple vendor applications and websites.
Physical Demands
Frequent to continuous seated work.
Ability to lift to 50 lbs.
Employee Benefits
Uniforms – fully supplied by Interstate including cleaning
Tool program – available
Tuition assistance – for educational and ongoing career growth
Health, dental and vision coverage – begins on the first day of the following month
Paid Time Off – (PTO) starts accruing day one of your full‑time employment
Holidays – 6 Holidays and 2 Floating Holidays per year
401(K) – company matching
Long Term Disability – supplied
Short Term Disability – supplied
Life Insurance – supplied
Healthiest You – Virtual Health Care paid by Interstate
PPE Reimbursement – Safety Glasses and Safety Boot Reimbursement
Pet Insurance – We care about our furry friends
Employee Discounts – available on products and services
Paid Employee Assistance Program – free 24/7 access to a guidance consultant regarding life challenges you or family member may face
Paid Health and Well‑being screening – for employees and their spouse
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.
#J-18808-Ljbffr