Onsite Service Desk II | Mentor, Troubleshoot & Escalate

A leading insurance company in Traverse City is seeking a Service Desk Technician II to provide level II technical support for internal users. You will mentor the Level I offshore team while handling complex IT inquiries and resolving issues. Strong troubleshooting skills and the ability to work effectively in a fast-paced environment are essential. This role requires on-site presence and offers an opportunity to contribute to a collaborative team focused on effective IT solutions. #J-18808-Ljbffr