Ravago
Purpose
The purpose of the Customer Account Representative is to partner with outside sales to manage daily activities of their assigned customer accounts. This position serves as the point of contact for customers’ requests, transactions, and coordinates the fulfillment of shipping orders through Entec’s infrastructure. The objective of the position is to assist in the sales process, making transactions easier for both the sales team and customers, while operating within Entec guidelines and procedures. The goal is to maintain current customer relationships and drive sales.
Areas of Responsibility / Tasks
Area of Focus (In order of percentage of time spent on activity, importance and/or priority)
Process the customers’ purchase orders and all related requests according to policy and procedure
Ensures that all transactions meet acceptable profit requirements and shipment deadlines and audits orders for accuracy prior to releasing
Provides proper documentation and certifications related to the transactions
Maintains all customer specific information within the operating system
Utilizes company systems and reports to accurately monitor progression of orders across multiple departments with Entec
Release orders in advance to reduce cost and prevent error
Follows set guidelines, submitting accurate and complete requests or paperwork to other departments appropriate deadlines
Submits sales orders for timely invoicing
Basic knowledge of all other departments’ duties to properly field customer inquiries and satisfy requests
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Secondary Area of Focus (In order of percentage of time spent on activity, importance and/or priority)
Works in conjunction with the Sales Representative to maintain customer pricing quotes to avoid post billing Sales Order Adjustments
Effectively communicates order status to customers, including backorder information, blanket order status, and future order confirmations
Ensures customer’s new purchase orders and blanket orders align with Entec policy, and take action to resolve discrepancies
Monitors and enforces existing orders per the terms of the agreement between Entec and the customers
Next Area of Focus (In order of percentage of time spent on activity, importance and/or priority)
Processes Return Goods Authorizations, Corrective Action Requests and Sales Order Adjustments as needed
Assists in all proactive duties aimed at executing soft sales, managing targets, and maintaining current accounts
Contributes to the group’s success by assisting with coverage during absences or helping others during slow workload periods.
Actively problem solves by seeking better alternatives for performing assigned tasks by making rational assessments of options and reaching logical and accurate conclusions from available information
Stays up-to-date on developments related to the company, profession, resources, and technology
All other duties as assigned
Supervisory Responsibilities Not Applicable
Competencies; Knowledge, Skills, Abilities (KSA)
Excellent communication skills, both written and verbal
Must be detailed oriented with strong analytical skills and exceptional problem‑solving abilities
Willingness to adapt in an evolving environment
Ability to maintain high level of organization and prioritization
Innate sense of urgency that provides proactive and consistent work
Proven ability to work well within a team
Minimum Qualifications / Education / Experience / Certifications
Education:
HS Diploma or equivalent required. College degree preferred.
Equivalent experience considered in lieu of degree (Do not remove as this is required language)
Experience:
Minimum of 1 year of experience preferred.
Licenses / Certifications:
Valid driver’s license – required
Language:
Proficiency in English required
Bi‑Lingual – Spanish or Portuguese is a plus
Work Environment / Conditions
Must be adaptable to work in a shared space, with constant noise, with/or without the use of a private office.
This position is a hybrid in‑office and/or work‑from‑home role
Physical Requirements / Demands
While performing the duties of this job, the incumbent is regularly required to communicate verbally, read, and comprehend information, type on a consistent and daily basis.
Push, pull, and lift to 40lbs on a weekly basis.
While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation which require sitting, waiting, and standing for long and short periods of time.
Ability to setup desk equipment including setting up equipment on top of desks and connecting cables and power cords under desk (requiring lifting, bending, pushing, pulling).
Competitive Compensation Plans Benefits:
Health, Dental, Vision Insurance
Life Insurance
Paid Short‑Term and Long‑Term Disability Insurance
Paid Time Off (PTO)
401(k) Matching Program
Paid Parental Leave
Pet Insurance
Tuition Reimbursement
Wellness Perks
And More
At the Heart of Your Life Raf Van Gorp founded Ravago in 1961 when he had the opportunity to buy the premises of a dynamite company in Arendonk, Belgium. This enabled him to work out the luminous idea he had: recycling production waste from the plastics producing petrochemical companies.
From there, Ravago grew into a comprehensive service provider to the petrochemical industry, constantly pushing the boundaries of plastics applications and bringing the (re)use of plastics to a next level, with sustainability continuously on our mind. Over the years, the ambition of global expansion and market leadership in polymer and chemical distribution, recycling and compounding, and building materials, became a reality.
NOTICE TO APPLICANTS Ravago Americas is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship status, or marital status. We assure you that your opportunity for employment with this employer depends solely upon your qualifications.
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Areas of Responsibility / Tasks
Area of Focus (In order of percentage of time spent on activity, importance and/or priority)
Process the customers’ purchase orders and all related requests according to policy and procedure
Ensures that all transactions meet acceptable profit requirements and shipment deadlines and audits orders for accuracy prior to releasing
Provides proper documentation and certifications related to the transactions
Maintains all customer specific information within the operating system
Utilizes company systems and reports to accurately monitor progression of orders across multiple departments with Entec
Release orders in advance to reduce cost and prevent error
Follows set guidelines, submitting accurate and complete requests or paperwork to other departments appropriate deadlines
Submits sales orders for timely invoicing
Basic knowledge of all other departments’ duties to properly field customer inquiries and satisfy requests
>
Secondary Area of Focus (In order of percentage of time spent on activity, importance and/or priority)
Works in conjunction with the Sales Representative to maintain customer pricing quotes to avoid post billing Sales Order Adjustments
Effectively communicates order status to customers, including backorder information, blanket order status, and future order confirmations
Ensures customer’s new purchase orders and blanket orders align with Entec policy, and take action to resolve discrepancies
Monitors and enforces existing orders per the terms of the agreement between Entec and the customers
Next Area of Focus (In order of percentage of time spent on activity, importance and/or priority)
Processes Return Goods Authorizations, Corrective Action Requests and Sales Order Adjustments as needed
Assists in all proactive duties aimed at executing soft sales, managing targets, and maintaining current accounts
Contributes to the group’s success by assisting with coverage during absences or helping others during slow workload periods.
Actively problem solves by seeking better alternatives for performing assigned tasks by making rational assessments of options and reaching logical and accurate conclusions from available information
Stays up-to-date on developments related to the company, profession, resources, and technology
All other duties as assigned
Supervisory Responsibilities Not Applicable
Competencies; Knowledge, Skills, Abilities (KSA)
Excellent communication skills, both written and verbal
Must be detailed oriented with strong analytical skills and exceptional problem‑solving abilities
Willingness to adapt in an evolving environment
Ability to maintain high level of organization and prioritization
Innate sense of urgency that provides proactive and consistent work
Proven ability to work well within a team
Minimum Qualifications / Education / Experience / Certifications
Education:
HS Diploma or equivalent required. College degree preferred.
Equivalent experience considered in lieu of degree (Do not remove as this is required language)
Experience:
Minimum of 1 year of experience preferred.
Licenses / Certifications:
Valid driver’s license – required
Language:
Proficiency in English required
Bi‑Lingual – Spanish or Portuguese is a plus
Work Environment / Conditions
Must be adaptable to work in a shared space, with constant noise, with/or without the use of a private office.
This position is a hybrid in‑office and/or work‑from‑home role
Physical Requirements / Demands
While performing the duties of this job, the incumbent is regularly required to communicate verbally, read, and comprehend information, type on a consistent and daily basis.
Push, pull, and lift to 40lbs on a weekly basis.
While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation which require sitting, waiting, and standing for long and short periods of time.
Ability to setup desk equipment including setting up equipment on top of desks and connecting cables and power cords under desk (requiring lifting, bending, pushing, pulling).
Competitive Compensation Plans Benefits:
Health, Dental, Vision Insurance
Life Insurance
Paid Short‑Term and Long‑Term Disability Insurance
Paid Time Off (PTO)
401(k) Matching Program
Paid Parental Leave
Pet Insurance
Tuition Reimbursement
Wellness Perks
And More
At the Heart of Your Life Raf Van Gorp founded Ravago in 1961 when he had the opportunity to buy the premises of a dynamite company in Arendonk, Belgium. This enabled him to work out the luminous idea he had: recycling production waste from the plastics producing petrochemical companies.
From there, Ravago grew into a comprehensive service provider to the petrochemical industry, constantly pushing the boundaries of plastics applications and bringing the (re)use of plastics to a next level, with sustainability continuously on our mind. Over the years, the ambition of global expansion and market leadership in polymer and chemical distribution, recycling and compounding, and building materials, became a reality.
NOTICE TO APPLICANTS Ravago Americas is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship status, or marital status. We assure you that your opportunity for employment with this employer depends solely upon your qualifications.
#J-18808-Ljbffr