Customer Relations Manager - Global Imports Mini
Sonic Automotive, Chamblee, GA, United States
Customer Relations Manager - Global Imports Mini in Chamblee, GA at Sonic Automotive
Job Type:
Other Experience:
Associate About
At
Global Imports Mini , a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. Consider a rewarding career with Sonic Automotive, Inc. Our associates are happy to work here because: We boast the lowest turnover in the industry. We provide award-winning training (Training Magazine Top 125, and Brandon Hall Awards). We are committed to developing and promoting within the company. Our benefits are highly competitive, including Medical, Dental, Vision, HSA, 401k, and PTO. We encourage peer-to-peer teamwork and recognition. Special benefits for purchasing and leasing a car. Personal Automotive Concierge Service. If you want to find out more about the types of jobs we have here, we've highlighted a few. We're proud of what we're doing here. Come and join us! Job Description
You're serious about your career,
and rest assured you've come to the right place. At Sonic Automotive, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. Consider a rewarding career with Sonic Automotive, Inc. Responsibilities include: Scheduling service work in the service department and selling additional needed services to customers. Duties and Responsibilities: Schedule service appointments and obtain customer and vehicle data prior to arrival when possible. Greet customers in a timely, friendly manner. Provide complete and accurate written cost estimates for labor and parts, and establish promised times. Monitor repair progress, communicate changes to customers, explain costs and time requirements, and obtain proper authorization for additional repairs. Test-drive vehicles or refer to technicians as necessary. Maintain Customer Satisfaction Index ratings at or above manufacturer, zone, or branch averages. Advise customers on vehicle care and maintenance, using maintenance menus. Adhere to dealership standards for hours per customer repair order written. Follow federal, state, and local regulations, including hazardous waste disposal and OSHA requirements. Follow all safety policies and report accidents immediately. Advisor Qualifications: High school diploma or equivalent. Ability to read and comprehend instructions and information. At least two years of experience in a retail sales environment. General knowledge of vehicle mechanical operations (preferred). Sales or customer service experience required. Professional personal appearance. Excellent oral and written communication skills. Authorized to work in the USA. Ability to perform duties safely and pass pre-employment testing (background, MVR, drug test, credit report, valid driver license). Weekday work hours from 7 am to 7 pm; must be able to work Saturdays. Data entry and computer skills are a plus. Must be a self-starter with motivation to succeed. It's time to make the most important move of your career. Our team-based approach and over 1,000 internal advancements each year make Sonic Automotive a great place to grow. Enjoy comprehensive training, competitive pay, and excellent benefits. Experience the best of a career in the automotive industry. All information will be kept confidential according to EEO guidelines.
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Job Type:
Other Experience:
Associate About
At
Global Imports Mini , a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. Consider a rewarding career with Sonic Automotive, Inc. Our associates are happy to work here because: We boast the lowest turnover in the industry. We provide award-winning training (Training Magazine Top 125, and Brandon Hall Awards). We are committed to developing and promoting within the company. Our benefits are highly competitive, including Medical, Dental, Vision, HSA, 401k, and PTO. We encourage peer-to-peer teamwork and recognition. Special benefits for purchasing and leasing a car. Personal Automotive Concierge Service. If you want to find out more about the types of jobs we have here, we've highlighted a few. We're proud of what we're doing here. Come and join us! Job Description
You're serious about your career,
and rest assured you've come to the right place. At Sonic Automotive, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. Consider a rewarding career with Sonic Automotive, Inc. Responsibilities include: Scheduling service work in the service department and selling additional needed services to customers. Duties and Responsibilities: Schedule service appointments and obtain customer and vehicle data prior to arrival when possible. Greet customers in a timely, friendly manner. Provide complete and accurate written cost estimates for labor and parts, and establish promised times. Monitor repair progress, communicate changes to customers, explain costs and time requirements, and obtain proper authorization for additional repairs. Test-drive vehicles or refer to technicians as necessary. Maintain Customer Satisfaction Index ratings at or above manufacturer, zone, or branch averages. Advise customers on vehicle care and maintenance, using maintenance menus. Adhere to dealership standards for hours per customer repair order written. Follow federal, state, and local regulations, including hazardous waste disposal and OSHA requirements. Follow all safety policies and report accidents immediately. Advisor Qualifications: High school diploma or equivalent. Ability to read and comprehend instructions and information. At least two years of experience in a retail sales environment. General knowledge of vehicle mechanical operations (preferred). Sales or customer service experience required. Professional personal appearance. Excellent oral and written communication skills. Authorized to work in the USA. Ability to perform duties safely and pass pre-employment testing (background, MVR, drug test, credit report, valid driver license). Weekday work hours from 7 am to 7 pm; must be able to work Saturdays. Data entry and computer skills are a plus. Must be a self-starter with motivation to succeed. It's time to make the most important move of your career. Our team-based approach and over 1,000 internal advancements each year make Sonic Automotive a great place to grow. Enjoy comprehensive training, competitive pay, and excellent benefits. Experience the best of a career in the automotive industry. All information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr