Rifeline
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Come join the Rifelineteamand support our mission to help make the world a better place! We are a public involvement and community relations firm serving organizations that rely on public support to achieve their goals. Specializing in engagement, weleverageour deepexpertisein community outreach, informed consent, and local issues to develop and execute customized, strategic public involvement plans to fit the specific needs of every project and client we serve. Rifeline has an affinity forfacilitatingpublic buy‑in using a dynamic combination of grassroots andgrasstopsoutreach, and high‑level public affairs.
While we thrive in complex, controversial, and politically challenging situations, we provide public involvement and community outreach services for all types of projects and initiatives. Currently, Rifeline works heavily on various transportation projects. Some of our current clients include the Texas Department of Transportation (I‑35 Capital Express Central), Williamson County (Transportation Corridor Development), Austin Independent School District (Community Engagement for 2022 Bond Program), Central Health (Health Equity Policy Council and Community Health Champions), VIA, and the Brazos River Authority.
Description of Duties The Community Outreach Manager will support senior team members in implementing public engagement and community outreach programs on behalf of clients for small to medium size projects or portions of larger programs. Responsibilities include:
Serve as Rifeline’s representative for proactive, responsive client management to:
Build relationships
Identify and resolve issues
Communicate progress on project tasks and milestones
Identify and communicate opportunities for contract expansion
Manage project strategy and execution for multiple projects simultaneously, including:
Development and execution of public information (PI) plans
Identification of stakeholders and issues – seeing each project through the stakeholder’s eyes
Draft open house and stakeholder meeting materials, FAQs, and other informational materials, with review at senior level(s) for larger or controversial items as appropriate
Create plans, goals, checkpoints, and calendars – and develop and manage staffing plans – to achieve client deadlines
Manage the work of other Rifeline team resources (Coordinators, Sr. Coordinators, etc.) to accomplish project goals
Track subcontractor invoices and submissions
Develop progress and activity reports
Initiate engagement and develop positive relationships with stakeholders
Facilitate small group/table discussions as part of larger events
Determine appropriate format/strategy for events
Manage preparations and logistics
Identify staffing requirements and conduct training for staff
Serve as onsite lead for day‑of event management
Review local media/news reports and share with appropriate co‑workers
Develop, review or manage material development to include the following:
Ad/notice copy and event communication materials, including elected official notification letters; social media copy
Display boards/exhibits (e.g., slide with snippet of roll plot)
Surveys
Brochures, websites, eNewsletters, infographics, fact sheets, direct mail, and other advertisements
Review and edit materials for appropriate strategies, messaging, etc.
Create and maintain mechanisms for internal and external evaluation of engagement initiatives
Enter, submit and approve time, expenses, and invoices in a timely and accurate manner in CORE project management system
Represent Rifeline at external meetings and events for marketing purposes
Perform other duties as necessary
Role Qualifications
A bachelor's degree with major coursework in public relations, communications, or a related field and a minimum of five to ten years’ work experience related to the duties described above.
Five to ten years project management experience, preferably providing account service in a communications consulting capacity, and/or in another fast‑paced environment.
Proven ability to prioritize and complete multiple tasks and a high volume of work efficiently and on deadline.
Strong organizational skills with a commitment to accuracy and attention to detail.
Experience managing defined scopes of work.
Proven excellence in interpersonal relationship skills.
Ability to communicate effectively over the telephone, in writing, and in person with stakeholders.
Ability to translate complex technical information and concepts into an easy‑to‑understand format for the general public.
Ability to work both independently with little supervision and collaboratively as part of a team.
Other Skills and Abilities Must haves:
Microsoft Office Suite (Word, Excel, PowerPoint)
Writing and editing experience
Flexibility to work after normal work hours and on weekends (occasionally required)
Potential for travel within or around the state of Texas based on project requirements
Professional maturity and ability to prioritize tasks in a fast‑paced environment
Great to haves:
Event planning/staffing experience
Basic graphic design skills
Mediation/facilitation training
Comfortable working on controversial issues or projects
Experience with social media in a business or professional setting
Systematic Development of Informed Consent (SD) training
Proven ability to develop outreach and awareness campaign plans and materials
Proven experience with public outreach, community engagement, and relationship‑building
CRM management (database management system)
Survey tools and bulk email platforms such as SurveyMonkey, Mailchimp, Mentimeter, Microsoft Forms and Google Forms
Political campaign experience
Benefits and Compensation Rifeline is a hands‑on company that strives to always uphold our core values of teamwork, professionalism, responsiveness, connections to the community, honesty, and savviness. We strive to continue our commitment to equality and diversity in everything we do.
Benefits include:
Health insurance and 100% employer paid premium
Health savings account (HSA) and annual employer contribution
Vision insurance
401(k) employer matching
Monthly cell phone stipend
Paid holidays
Paid time off (PTO)
Maternity/Paternity Paid Leave
The typical salary range is $65,000 – $75,000 annually, but compensation will be commensurate with experience, along with an opportunity to earn an annual bonus of up to 10% of salary, based on company and individual performance. This position is salaried exempt and not eligible for overtime pay.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit, stand, walk, reach with hands and arms, talk and hear, and lift up to 20 pounds of weight. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Job Type: Full‑time
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Come join the Rifelineteamand support our mission to help make the world a better place! We are a public involvement and community relations firm serving organizations that rely on public support to achieve their goals. Specializing in engagement, weleverageour deepexpertisein community outreach, informed consent, and local issues to develop and execute customized, strategic public involvement plans to fit the specific needs of every project and client we serve. Rifeline has an affinity forfacilitatingpublic buy‑in using a dynamic combination of grassroots andgrasstopsoutreach, and high‑level public affairs.
While we thrive in complex, controversial, and politically challenging situations, we provide public involvement and community outreach services for all types of projects and initiatives. Currently, Rifeline works heavily on various transportation projects. Some of our current clients include the Texas Department of Transportation (I‑35 Capital Express Central), Williamson County (Transportation Corridor Development), Austin Independent School District (Community Engagement for 2022 Bond Program), Central Health (Health Equity Policy Council and Community Health Champions), VIA, and the Brazos River Authority.
Description of Duties The Community Outreach Manager will support senior team members in implementing public engagement and community outreach programs on behalf of clients for small to medium size projects or portions of larger programs. Responsibilities include:
Serve as Rifeline’s representative for proactive, responsive client management to:
Build relationships
Identify and resolve issues
Communicate progress on project tasks and milestones
Identify and communicate opportunities for contract expansion
Manage project strategy and execution for multiple projects simultaneously, including:
Development and execution of public information (PI) plans
Identification of stakeholders and issues – seeing each project through the stakeholder’s eyes
Draft open house and stakeholder meeting materials, FAQs, and other informational materials, with review at senior level(s) for larger or controversial items as appropriate
Create plans, goals, checkpoints, and calendars – and develop and manage staffing plans – to achieve client deadlines
Manage the work of other Rifeline team resources (Coordinators, Sr. Coordinators, etc.) to accomplish project goals
Track subcontractor invoices and submissions
Develop progress and activity reports
Initiate engagement and develop positive relationships with stakeholders
Facilitate small group/table discussions as part of larger events
Determine appropriate format/strategy for events
Manage preparations and logistics
Identify staffing requirements and conduct training for staff
Serve as onsite lead for day‑of event management
Review local media/news reports and share with appropriate co‑workers
Develop, review or manage material development to include the following:
Ad/notice copy and event communication materials, including elected official notification letters; social media copy
Display boards/exhibits (e.g., slide with snippet of roll plot)
Surveys
Brochures, websites, eNewsletters, infographics, fact sheets, direct mail, and other advertisements
Review and edit materials for appropriate strategies, messaging, etc.
Create and maintain mechanisms for internal and external evaluation of engagement initiatives
Enter, submit and approve time, expenses, and invoices in a timely and accurate manner in CORE project management system
Represent Rifeline at external meetings and events for marketing purposes
Perform other duties as necessary
Role Qualifications
A bachelor's degree with major coursework in public relations, communications, or a related field and a minimum of five to ten years’ work experience related to the duties described above.
Five to ten years project management experience, preferably providing account service in a communications consulting capacity, and/or in another fast‑paced environment.
Proven ability to prioritize and complete multiple tasks and a high volume of work efficiently and on deadline.
Strong organizational skills with a commitment to accuracy and attention to detail.
Experience managing defined scopes of work.
Proven excellence in interpersonal relationship skills.
Ability to communicate effectively over the telephone, in writing, and in person with stakeholders.
Ability to translate complex technical information and concepts into an easy‑to‑understand format for the general public.
Ability to work both independently with little supervision and collaboratively as part of a team.
Other Skills and Abilities Must haves:
Microsoft Office Suite (Word, Excel, PowerPoint)
Writing and editing experience
Flexibility to work after normal work hours and on weekends (occasionally required)
Potential for travel within or around the state of Texas based on project requirements
Professional maturity and ability to prioritize tasks in a fast‑paced environment
Great to haves:
Event planning/staffing experience
Basic graphic design skills
Mediation/facilitation training
Comfortable working on controversial issues or projects
Experience with social media in a business or professional setting
Systematic Development of Informed Consent (SD) training
Proven ability to develop outreach and awareness campaign plans and materials
Proven experience with public outreach, community engagement, and relationship‑building
CRM management (database management system)
Survey tools and bulk email platforms such as SurveyMonkey, Mailchimp, Mentimeter, Microsoft Forms and Google Forms
Political campaign experience
Benefits and Compensation Rifeline is a hands‑on company that strives to always uphold our core values of teamwork, professionalism, responsiveness, connections to the community, honesty, and savviness. We strive to continue our commitment to equality and diversity in everything we do.
Benefits include:
Health insurance and 100% employer paid premium
Health savings account (HSA) and annual employer contribution
Vision insurance
401(k) employer matching
Monthly cell phone stipend
Paid holidays
Paid time off (PTO)
Maternity/Paternity Paid Leave
The typical salary range is $65,000 – $75,000 annually, but compensation will be commensurate with experience, along with an opportunity to earn an annual bonus of up to 10% of salary, based on company and individual performance. This position is salaried exempt and not eligible for overtime pay.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit, stand, walk, reach with hands and arms, talk and hear, and lift up to 20 pounds of weight. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Job Type: Full‑time
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