Scientific Games
Contact retailers within assigned call list on a regular call cycle.
Provide information from Lottery Sales Department about new and existing games and promotions.
Employ professional telephone sales techniques and leverage partnership with Lottery Sales Rep to ensure Lottery Retailers orderletal appropriate number of packs for their sales and order frequency.
Access appropriate computer screens and input sales and sales related data.
Work in conjunction with Lottery Sales Reps and Lottery Retailers to update call and order frequency as needed.
Develop positive working relationships with Lottery retailers and Colorado Lottery Sales Team, resulting in motivated, pro‑Lottery attitudes wherever possible.
Support Colorado Lottery Sales Reps in inventory management needs and support of Lottery Retailers.
Update order system with information from retailers and corresponding Lottery Sales Reps with real‑time changes to retailer settings, unique game counts, ticket dispensing hardware, and product mix variations to maximize lottery sales.
Provide regular and consistent feedback from Lottery retailers to management, sharing retailer suggestions, ideas, and/or questions in a timely fashion.
Work in conjunction with Lottery Sales Reps to resolve problems or questions as they relate to inventory needs, current promotions, order status/tracking and other lottery‑related needs, ensuring that all calls receive complete attention and thorough follow‑up.
All other duties as assigned.
POSITION REQUIREMENTS & SKILLS:
High school diploma or equivalent
Customer Service experience preferred
Advanced understanding of telephone sales principles and techniques
Good written and verbal communication skills
Basic computer skills
Supervisory Responsibilities: This position has no supervisory responsibilities.
Education Must have a high school diploma or equivalency.
Years of Related Experience Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
Work Conditions Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job‑related tasks and responsibilities than those stated above.
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Provide information from Lottery Sales Department about new and existing games and promotions.
Employ professional telephone sales techniques and leverage partnership with Lottery Sales Rep to ensure Lottery Retailers orderletal appropriate number of packs for their sales and order frequency.
Access appropriate computer screens and input sales and sales related data.
Work in conjunction with Lottery Sales Reps and Lottery Retailers to update call and order frequency as needed.
Develop positive working relationships with Lottery retailers and Colorado Lottery Sales Team, resulting in motivated, pro‑Lottery attitudes wherever possible.
Support Colorado Lottery Sales Reps in inventory management needs and support of Lottery Retailers.
Update order system with information from retailers and corresponding Lottery Sales Reps with real‑time changes to retailer settings, unique game counts, ticket dispensing hardware, and product mix variations to maximize lottery sales.
Provide regular and consistent feedback from Lottery retailers to management, sharing retailer suggestions, ideas, and/or questions in a timely fashion.
Work in conjunction with Lottery Sales Reps to resolve problems or questions as they relate to inventory needs, current promotions, order status/tracking and other lottery‑related needs, ensuring that all calls receive complete attention and thorough follow‑up.
All other duties as assigned.
POSITION REQUIREMENTS & SKILLS:
High school diploma or equivalent
Customer Service experience preferred
Advanced understanding of telephone sales principles and techniques
Good written and verbal communication skills
Basic computer skills
Supervisory Responsibilities: This position has no supervisory responsibilities.
Education Must have a high school diploma or equivalency.
Years of Related Experience Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
Work Conditions Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job‑related tasks and responsibilities than those stated above.
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