Frontline Source Group - Nationwide Staffing & Executive Search
Client Manager
Frontline Source Group - Nationwide Staffing & Executive Search, Austin, Texas, us, 78716
Join our client in Austin Tx on a Direct Hire basis as a Client Manager, supporting large-scale customers with innovative technology services. This is an exciting opportunity for a customer focused service management professional ready to drive implementation, onboarding, and lifecycle success for enterprise clients.
Company Profile Company Profile:
Our client is a global technology solutions company
Opportunity for growth
New Office
Responsibilities
Lead implementation and integration of technology services across all customer lifecycle phases
Oversee customer onboarding, service renewals, end of life processes, and redeployment
Ensure all service functionalities and processes are delivered as agreed with optimal cost efficiency
Partner with Customer Service and Shared Service Centers to ensure proper contract and process handoff
Build customer knowledge, capability, and effective usage of circular technology services through training and communication
Maintain regular customer engagement based on established service levels
Ensure delivery and availability of agreed customer reports
Monitor customer satisfaction, needs, and loyalty throughout the lifecycle
Identify and forward new opportunities and leads to the Sales team
Collaborate with Sales on customer relationship development and account growth
Work cross-functionally with internal stakeholders and partners to ensure service delivery expectations are met
Translate customer requirements into actionable feedback for products, services, and process improvement
Qualifications
Experience managing B2B service delivery for large, complex customers
Understanding of IT, outsourcing services, and enterprise technology integrations
Experience working with international clients preferred
Education suited to the role, such as a Vocational Qualification in Business Information Technology or a Bachelor of Business Administration
Familiarity with IT environments including MDM, Intune, APIs, and DaaS models
Benefits
Robust health benefits, including comprehensive medical, dental, and vision coverage
Collaborative and global work environment, offering cross-functional and international partnership opportunities
Strong focus on professional growth, innovation, and empowering leaders at all levels
Mission-driven culture centered on sustainability, customer success, and operational excellence
Location Austin, TX
#J-18808-Ljbffr
Company Profile Company Profile:
Our client is a global technology solutions company
Opportunity for growth
New Office
Responsibilities
Lead implementation and integration of technology services across all customer lifecycle phases
Oversee customer onboarding, service renewals, end of life processes, and redeployment
Ensure all service functionalities and processes are delivered as agreed with optimal cost efficiency
Partner with Customer Service and Shared Service Centers to ensure proper contract and process handoff
Build customer knowledge, capability, and effective usage of circular technology services through training and communication
Maintain regular customer engagement based on established service levels
Ensure delivery and availability of agreed customer reports
Monitor customer satisfaction, needs, and loyalty throughout the lifecycle
Identify and forward new opportunities and leads to the Sales team
Collaborate with Sales on customer relationship development and account growth
Work cross-functionally with internal stakeholders and partners to ensure service delivery expectations are met
Translate customer requirements into actionable feedback for products, services, and process improvement
Qualifications
Experience managing B2B service delivery for large, complex customers
Understanding of IT, outsourcing services, and enterprise technology integrations
Experience working with international clients preferred
Education suited to the role, such as a Vocational Qualification in Business Information Technology or a Bachelor of Business Administration
Familiarity with IT environments including MDM, Intune, APIs, and DaaS models
Benefits
Robust health benefits, including comprehensive medical, dental, and vision coverage
Collaborative and global work environment, offering cross-functional and international partnership opportunities
Strong focus on professional growth, innovation, and empowering leaders at all levels
Mission-driven culture centered on sustainability, customer success, and operational excellence
Location Austin, TX
#J-18808-Ljbffr