Frontline Source Group Holdings, LLC dba dfwHR
Overview
Join our client in Austin Tx on a Direct Hire basis as a Client Manager, supporting large-scale customers with innovative technology services. This is an exciting opportunity for a customer focused service management professional ready to drive implementation, onboarding, and lifecycle success for enterprise clients. Company Profile : Our client is a global technology solutions company Opportunity for growth New Office Responsibilities
Lead implementation and integration of technology services across all customer lifecycle phases Oversee customer onboarding, service renewals, end of life processes, and redeployment Ensure all service functionalities and processes are delivered as agreed with optimal cost efficiency Partner with Customer Service and Shared Service Centers to ensure proper contract and process handoff Build customer knowledge, capability, and effective usage of circular technology services through training and communication Maintain regular customer engagement based on established service levels Ensure delivery and availability of agreed customer reports Monitor customer satisfaction, needs, and loyalty throughout the lifecycle Identify and forward new opportunities and leads to the Sales team Collaborate with Sales on customer relationship development and account growth Work cross-functionally with internal stakeholders and partners to ensure service delivery expectations are met Translate customer requirements into actionable feedback for products, services, and process improvement Client Manager Background Profile
Experience managing B2B service delivery for large, complex customers Understanding of IT, outsourcing services, and enterprise technology integrations Experience working with international clients preferred Education suited to the role, such as a Vocational Qualification in Business Information Technology or a Bachelor of Business Administration Familiarity with IT environments including MDM, Intune, APIs, and DaaS models Benefits
Robust health benefits, including comprehensive medical, dental, and vision coverage Collaborative and global work environment, offering cross-functional and international partnership opportunities Strong focus on professional growth, innovation, and empowering leaders at all levels Mission-driven culture centered on sustainability, customer success, and operational excellence
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Join our client in Austin Tx on a Direct Hire basis as a Client Manager, supporting large-scale customers with innovative technology services. This is an exciting opportunity for a customer focused service management professional ready to drive implementation, onboarding, and lifecycle success for enterprise clients. Company Profile : Our client is a global technology solutions company Opportunity for growth New Office Responsibilities
Lead implementation and integration of technology services across all customer lifecycle phases Oversee customer onboarding, service renewals, end of life processes, and redeployment Ensure all service functionalities and processes are delivered as agreed with optimal cost efficiency Partner with Customer Service and Shared Service Centers to ensure proper contract and process handoff Build customer knowledge, capability, and effective usage of circular technology services through training and communication Maintain regular customer engagement based on established service levels Ensure delivery and availability of agreed customer reports Monitor customer satisfaction, needs, and loyalty throughout the lifecycle Identify and forward new opportunities and leads to the Sales team Collaborate with Sales on customer relationship development and account growth Work cross-functionally with internal stakeholders and partners to ensure service delivery expectations are met Translate customer requirements into actionable feedback for products, services, and process improvement Client Manager Background Profile
Experience managing B2B service delivery for large, complex customers Understanding of IT, outsourcing services, and enterprise technology integrations Experience working with international clients preferred Education suited to the role, such as a Vocational Qualification in Business Information Technology or a Bachelor of Business Administration Familiarity with IT environments including MDM, Intune, APIs, and DaaS models Benefits
Robust health benefits, including comprehensive medical, dental, and vision coverage Collaborative and global work environment, offering cross-functional and international partnership opportunities Strong focus on professional growth, innovation, and empowering leaders at all levels Mission-driven culture centered on sustainability, customer success, and operational excellence
#J-18808-Ljbffr