GRAFF
GRAFF, a division of Meridian International Group, is an
Oak Creek, Wisconsin
area-based global manufacturer and distributor of high‑end, luxury kitchen and bath faucets, fixtures, and accessory products.
Position Summary We are currently seeking a dedicated and dynamic Inside Sales Assistant Manager to join our Inside Sales team. The Inside Sales Assistant Manager oversees the Inside Sale team members and provides support for the management team and Outside Sales team dedicated to increasing market share. This is an exciting opportunity with a variety of tasks for an experienced sales professional leader to apply analytical talents, critical thinking abilities, and a strong service background to our growing luxury brand.
Key Duties and Job Responsibilities
Providing direction and guidance to team members; monitoring performance
Assisting the Inside Manager with various projects
Interacting with customers (showroom associates, homeowners, architects, and designers) and Outside Sales team members via phone and email regarding product knowledge inquiries and escalated problem resolution
Outreach to showroom associates via phone to drive sales and to support the Outside Sales team’s selling initiatives
High level problem solving regarding escalated issues in collaboration with multiple departments
Providing back up to Inside Sales team members by being cross trained in reception duties, administration duties, custom quoting, monitoring internet sellers, sample requests, literature requests, and coordinating data within our ERP and CRM systems. (Salesforce experience a plus)
Providing back up to the Display Inside Sales Coordinator with display order management (entailing involvement in account creation with the Accounting team; reviewing product display proposals; following up on gathering details from showrooms and the Outside Sales team; calculating discounts; entering orders into our ERP system; working with the Shipping Department regarding shipment instructions; tracking shipments; providing order status; handling post‑shipment concerns including returns and exchanges; liaising between the showrooms, Outside Sales team, and Display Building team)
Performing other related duties as assigned
Knowledge, Skills, and Abilities
Strong leadership skills and initiative
Effective and professional interpersonal relationship skills; team player orientation
Passionate mindset about contributing to a growing business
Ambitious, confident, and self‑motivated
Superior communication skills (written and verbal)
Analytic capacity for independent issue resolution
Ability to troubleshoot ambiguous concepts and ideas
Critical thinking and decision‑making expertise, utilizing good judgment and reasoning
Advanced experience in Microsoft Excel and Outlook, and CRM software
Above average math skills including ability to calculate complex discounts and business math equations
The ability to prioritize and organize a multitude of tasks in a busy work environment
Strong project management and time management skills
Perseverance to complete challenging tasks
Exceptional follow‑up skills
Education and Work Experience Desired Bachelor’s Degree or a combination of professional Inside Sales experience and/or training, education, and related experience.
Three to five years of experience in a professional leadership role in Inside Sales, Customer Service, or Project Management, preferably in a distribution or manufacturing environment.
Benefits GRAFF offers a comprehensive employee benefits package including medical, dental, and vision insurance (both company paid and voluntary supplemental life insurance), short and long‑term disability insurance, PTO (Paid Time Off), and a 401k plan with a company match.
Application Process If this opportunity sounds like a career fit for you, we would love to hear from you. Please send your resume with a brief cover letter and salary requirements for immediate consideration.
Please visit our website for additional information regarding our growing organization and team: www.graff-designs.com
Job Details
Seniority level: Mid‑senior level
Employment type: Full‑time
Job function: Distribution
Industry: Manufacturing
#J-18808-Ljbffr
Oak Creek, Wisconsin
area-based global manufacturer and distributor of high‑end, luxury kitchen and bath faucets, fixtures, and accessory products.
Position Summary We are currently seeking a dedicated and dynamic Inside Sales Assistant Manager to join our Inside Sales team. The Inside Sales Assistant Manager oversees the Inside Sale team members and provides support for the management team and Outside Sales team dedicated to increasing market share. This is an exciting opportunity with a variety of tasks for an experienced sales professional leader to apply analytical talents, critical thinking abilities, and a strong service background to our growing luxury brand.
Key Duties and Job Responsibilities
Providing direction and guidance to team members; monitoring performance
Assisting the Inside Manager with various projects
Interacting with customers (showroom associates, homeowners, architects, and designers) and Outside Sales team members via phone and email regarding product knowledge inquiries and escalated problem resolution
Outreach to showroom associates via phone to drive sales and to support the Outside Sales team’s selling initiatives
High level problem solving regarding escalated issues in collaboration with multiple departments
Providing back up to Inside Sales team members by being cross trained in reception duties, administration duties, custom quoting, monitoring internet sellers, sample requests, literature requests, and coordinating data within our ERP and CRM systems. (Salesforce experience a plus)
Providing back up to the Display Inside Sales Coordinator with display order management (entailing involvement in account creation with the Accounting team; reviewing product display proposals; following up on gathering details from showrooms and the Outside Sales team; calculating discounts; entering orders into our ERP system; working with the Shipping Department regarding shipment instructions; tracking shipments; providing order status; handling post‑shipment concerns including returns and exchanges; liaising between the showrooms, Outside Sales team, and Display Building team)
Performing other related duties as assigned
Knowledge, Skills, and Abilities
Strong leadership skills and initiative
Effective and professional interpersonal relationship skills; team player orientation
Passionate mindset about contributing to a growing business
Ambitious, confident, and self‑motivated
Superior communication skills (written and verbal)
Analytic capacity for independent issue resolution
Ability to troubleshoot ambiguous concepts and ideas
Critical thinking and decision‑making expertise, utilizing good judgment and reasoning
Advanced experience in Microsoft Excel and Outlook, and CRM software
Above average math skills including ability to calculate complex discounts and business math equations
The ability to prioritize and organize a multitude of tasks in a busy work environment
Strong project management and time management skills
Perseverance to complete challenging tasks
Exceptional follow‑up skills
Education and Work Experience Desired Bachelor’s Degree or a combination of professional Inside Sales experience and/or training, education, and related experience.
Three to five years of experience in a professional leadership role in Inside Sales, Customer Service, or Project Management, preferably in a distribution or manufacturing environment.
Benefits GRAFF offers a comprehensive employee benefits package including medical, dental, and vision insurance (both company paid and voluntary supplemental life insurance), short and long‑term disability insurance, PTO (Paid Time Off), and a 401k plan with a company match.
Application Process If this opportunity sounds like a career fit for you, we would love to hear from you. Please send your resume with a brief cover letter and salary requirements for immediate consideration.
Please visit our website for additional information regarding our growing organization and team: www.graff-designs.com
Job Details
Seniority level: Mid‑senior level
Employment type: Full‑time
Job function: Distribution
Industry: Manufacturing
#J-18808-Ljbffr