Genesys
VP, Renewal Management - North America
– Genesys
Genesys empowers organizations to improve loyalty and business outcomes by creating the best customer and employee experiences through its AI‑powered Experience Orchestration platform. The VP, Renewal Management will lead the U.S. region to optimize renewal rates, maximize customer retention, predict recurring revenue, and ensure long‑term customer lifetime value across the Genesys subscription portfolio.
Responsibilities / Job Duties
Regional Strategy and Leadership: Define and execute the regional renewal strategy aligned with global vision, Experience as a Service principles, commercial initiatives, and regional market dynamics.
Forecasting and Renewal Predictability: Partner with Customer Success Management to forecast renewal rates accurately and identify risks with remediation paths.
Retention and Expansion Ownership: Own and exceed net revenue retention, gross renewal, and expansion revenue goals across all customer segments.
Customer Value Advocacy: Champion a customer‑first renewal approach that ensures seamless experiences and measurable business value.
Innovation and Automation: Lead initiatives that leverage AI and automation to increase efficiency, predictability, and scalability in renewal operations.
Operational Health and Organizational Growth: Build a high‑performance, inclusive culture with accountability, learning, and operational excellence.
Cross‑Functional Orchestration: Collaborate with Sales, Customer Success, Finance, Deal Support, Legal, Product, and Operations to integrate renewals into the broader customer lifecycle strategy.
Global Leadership Participation: Contribute to global renewal transformation initiatives and best‑practice sharing.
Required Qualifications
Bachelor’s degree in business, finance, a related field or equivalent experience.
12+ years of experience leading enterprise‑level recurring revenue operations.
Proven track record of achieving and exceeding renewal and retention targets.
Skilled in renewal forecasting, data analysis, and risk management.
Passionate about customer success and long‑term value creation.
Exceptional communication, relationship‑building, and executive presentation skills.
Flexible across global time zones with strong cross‑cultural collaboration skills.
Strategic thinker with a hands‑on approach to process execution and problem‑solving.
Inspirational partner who unites teams and executives around strategic goals.
Proficient in PowerPoint, Excel, Word, Salesforce, Tableau, and collaboration platforms.
Compensation This role offers a market‑competitive salary with an anticipated base compensation range of $179,300.00 – $333,100.00. Actual salaries vary depending on experience, qualifications, skills, and location. The role may also be eligible for commission or performance‑based bonus opportunities.
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage.
Flexible work schedules and work‑from‑home opportunities.
Development and career growth opportunities.
Open Time Off in addition to 10 paid holidays.
401(k) matching program.
Adoption Assistance.
Fertility treatments.
About Genesys Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI‑Powered Experience Orchestration platform that connects people, systems, data, and AI across the enterprise.
Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, please contact reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours.
Equal Employment Opportunity Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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– Genesys
Genesys empowers organizations to improve loyalty and business outcomes by creating the best customer and employee experiences through its AI‑powered Experience Orchestration platform. The VP, Renewal Management will lead the U.S. region to optimize renewal rates, maximize customer retention, predict recurring revenue, and ensure long‑term customer lifetime value across the Genesys subscription portfolio.
Responsibilities / Job Duties
Regional Strategy and Leadership: Define and execute the regional renewal strategy aligned with global vision, Experience as a Service principles, commercial initiatives, and regional market dynamics.
Forecasting and Renewal Predictability: Partner with Customer Success Management to forecast renewal rates accurately and identify risks with remediation paths.
Retention and Expansion Ownership: Own and exceed net revenue retention, gross renewal, and expansion revenue goals across all customer segments.
Customer Value Advocacy: Champion a customer‑first renewal approach that ensures seamless experiences and measurable business value.
Innovation and Automation: Lead initiatives that leverage AI and automation to increase efficiency, predictability, and scalability in renewal operations.
Operational Health and Organizational Growth: Build a high‑performance, inclusive culture with accountability, learning, and operational excellence.
Cross‑Functional Orchestration: Collaborate with Sales, Customer Success, Finance, Deal Support, Legal, Product, and Operations to integrate renewals into the broader customer lifecycle strategy.
Global Leadership Participation: Contribute to global renewal transformation initiatives and best‑practice sharing.
Required Qualifications
Bachelor’s degree in business, finance, a related field or equivalent experience.
12+ years of experience leading enterprise‑level recurring revenue operations.
Proven track record of achieving and exceeding renewal and retention targets.
Skilled in renewal forecasting, data analysis, and risk management.
Passionate about customer success and long‑term value creation.
Exceptional communication, relationship‑building, and executive presentation skills.
Flexible across global time zones with strong cross‑cultural collaboration skills.
Strategic thinker with a hands‑on approach to process execution and problem‑solving.
Inspirational partner who unites teams and executives around strategic goals.
Proficient in PowerPoint, Excel, Word, Salesforce, Tableau, and collaboration platforms.
Compensation This role offers a market‑competitive salary with an anticipated base compensation range of $179,300.00 – $333,100.00. Actual salaries vary depending on experience, qualifications, skills, and location. The role may also be eligible for commission or performance‑based bonus opportunities.
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage.
Flexible work schedules and work‑from‑home opportunities.
Development and career growth opportunities.
Open Time Off in addition to 10 paid holidays.
401(k) matching program.
Adoption Assistance.
Fertility treatments.
About Genesys Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI‑Powered Experience Orchestration platform that connects people, systems, data, and AI across the enterprise.
Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, please contact reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours.
Equal Employment Opportunity Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
#J-18808-Ljbffr