East Bay Asian Local Development Corp.
Resident Services Coordinator I/II
East Bay Asian Local Development Corp., Oakland, California, United States, 94616
Founded in 1975, the
East Bay Asian Local Development Corporation (EBALDC)
is a pioneering social enterprise with deep roots in the Asian and Pacific Islander communities of the East Bay. We serve diverse populations by creating healthy, safe, and vibrant neighborhoods through community‑centered development.
EBALDC generates over 75% of its revenue from earned income, operating across real estate development, property management, social services, and professional consulting. Our work spans corporate programs, subsidiaries, and partnerships with both public and private sectors.
We believe lasting change starts with the people who live in our neighborhoods. Through leadership development, network building, and co‑designed solutions, we equip residents with the tools to shape their own communities—unlocking collective power for long‑term impact.
Make a Difference in Oakland – Join EBALDC in Building Healthy, Vibrant Communities as Resident Services Coordinator I/II – Chinatown (Oakland, CA) East Bay Asian Local Development Corporation (EBALDC) is a nonprofit community development organization that has been building healthy, vibrant, and safe neighborhoods in Oakland and the East Bay for over 50 years.
About the Role We are seeking a bilingual (Cantonese/English) Resident Services Coordinator (RSC I/II) to support residents at our Chinatown properties. The role provides individualized support, organizes community‑building activities, and partners with local service providers to ensure residents—particularly Chinese‑speaking seniors and families—have access to resources that support housing stability, health, and well‑being.
Position Summary The Resident Services Coordinator (RSC I/II) will play an essential role at EBALDC’s Chinatown properties, supporting primarily Chinese‑speaking residents, including seniors and families. This position requires fluency in Cantonese (reading, writing, and speaking) and a commitment to serving linguistically diverse, low‑income communities. The level of hire (RSC I vs. RSC II) will be determined based on candidate experience:
RSC I
– entry‑level, generally up to 2 years of related experience.
RSC II
– intermediate‑level, generally up to 4 years of related experience with demonstrated ability to manage caseloads independently.
Key Duties & Responsibilities
Provide individualized support with housing stability, public benefits, employment readiness, and basic financial literacy.
Respond to resident concerns, including mediation, conflict resolution, and crisis support.
Partner with local service providers to ensure culturally appropriate services (e.g., senior programs, food access, wellness programs).
Coordinate food distribution and connect residents experiencing food insecurity to local food banks.
Develop inclusive resident engagement strategies through one‑on‑one outreach, resident meetings, and community events.
Facilitate workshops, orientations, and presentations in both English and Cantonese.
Collaborate with Property Management to support residents at risk of eviction or facing safety concerns.
Maintain accurate case notes and reporting in EBALDC’s data systems.
Qualifications Resident Services Coordinator I
0–2 years’ experience in social services, community engagement, or housing‑based programs.
Requires closer supervision and training; may lead smaller resident programs.
Resident Services Coordinator II
2–4 years’ experience in social services, community engagement, or housing‑based programs.
Demonstrated ability to independently manage caseloads and resident activities with minimal supervision.
Shared Requirements
Bachelor’s degree in social work, psychology, public health, or related field (equivalent experience considered).
Fluency in Cantonese (speaking, reading, and writing).
Strong written and oral communication skills in English.
Familiarity with immigrant‑serving resources and senior support programs.
Proficiency with Microsoft Office and case management systems.
CPR/First Aid certification (training provided if not current).
Must pass DOJ and criminal background checks.
Other Section Titles (concise)
Resident Support & Individual Assistance (60%) – see responsibilities above.
Community Engagement & Leadership Development (15%) – see responsibilities above.
Partnership & Property Management Coordination (15%) – see responsibilities above.
Data Management & Reporting (10%) – see responsibilities above.
Preferred Knowledge, Skills & Abilities
Minimum 2+ years of experience in social services, housing support, or community‑based programs.
Bachelor's degree in related field preferred.
Strong written and oral communication skills.
Ability to manage conflicts and provide crisis intervention.
Cultural competency and experience working with diverse, low‑income communities.
Strong organizational skills and ability to manage multiple priorities.
Knowledge of Resident Services coordination best practices and trauma‑informed care principles.
Technical Proficiency
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Experience using data management systems for tracking resident services.
Knowledge of Salesforce preferred.
Certifications & Compliance
CPR & First Aid certification (provided by the organization if needed).
Must pass a criminal background check.
Safe food handling certification (provided by EBALDC if needed, renewed annually).
Salary Range RSC I $51,450–$57,750 | RSC II $55,650–$65,100 (Annually)
Travel Able to work at multiple building sites.
What You’ll Do
Provide individualized support with housing stability, public benefits, employment readiness, and basic financial literacy.
Respond to resident concerns, including mediation, conflict resolution, and crisis support.
Partner with local service providers to ensure culturally appropriate services.
Coordinate food distribution and connect residents experiencing food insecurity to local food banks.
Develop inclusive resident engagement strategies through one‑on‑one outreach, resident meetings, and community events.
Why Join EBALDC?
Competitive salary and benefits package.
Ongoing training and professional development.
Inclusive, mission‑driven workplace.
Opportunity to make a meaningful impact in Oakland’s Chinatown community.
Outstanding Benefits and Other Information EBALDC offers excellent benefits: it pays up to 100% of employee premiums and 60% of dependent premiums for Medical, Dental, Vision, LTD and Life, EAP, Retirement, Paid Time Off, CA Paid Sick Leave, Holidays and wellness Days off for all eligible employees.
Equal Employment Opportunity: EBALDC is a fully compliant EEO employer and welcomes applicants from all backgrounds. The organization is committed to diversity, equity, and inclusion (DEI) as core values and practices.
This position qualifies for the federal Public Service Loan Forgiveness (PSLF) program. As a nonprofit employer, EBALDC is a qualified organization under the PSLF program, which may allow eligible employees to receive forgiveness on certain federal student loans after meeting program requirements.
All candidates will be subject to a background check as a condition of employment. Please DO NOT CALL – only apply online. EBALDC is an EOE Employer.
#J-18808-Ljbffr
East Bay Asian Local Development Corporation (EBALDC)
is a pioneering social enterprise with deep roots in the Asian and Pacific Islander communities of the East Bay. We serve diverse populations by creating healthy, safe, and vibrant neighborhoods through community‑centered development.
EBALDC generates over 75% of its revenue from earned income, operating across real estate development, property management, social services, and professional consulting. Our work spans corporate programs, subsidiaries, and partnerships with both public and private sectors.
We believe lasting change starts with the people who live in our neighborhoods. Through leadership development, network building, and co‑designed solutions, we equip residents with the tools to shape their own communities—unlocking collective power for long‑term impact.
Make a Difference in Oakland – Join EBALDC in Building Healthy, Vibrant Communities as Resident Services Coordinator I/II – Chinatown (Oakland, CA) East Bay Asian Local Development Corporation (EBALDC) is a nonprofit community development organization that has been building healthy, vibrant, and safe neighborhoods in Oakland and the East Bay for over 50 years.
About the Role We are seeking a bilingual (Cantonese/English) Resident Services Coordinator (RSC I/II) to support residents at our Chinatown properties. The role provides individualized support, organizes community‑building activities, and partners with local service providers to ensure residents—particularly Chinese‑speaking seniors and families—have access to resources that support housing stability, health, and well‑being.
Position Summary The Resident Services Coordinator (RSC I/II) will play an essential role at EBALDC’s Chinatown properties, supporting primarily Chinese‑speaking residents, including seniors and families. This position requires fluency in Cantonese (reading, writing, and speaking) and a commitment to serving linguistically diverse, low‑income communities. The level of hire (RSC I vs. RSC II) will be determined based on candidate experience:
RSC I
– entry‑level, generally up to 2 years of related experience.
RSC II
– intermediate‑level, generally up to 4 years of related experience with demonstrated ability to manage caseloads independently.
Key Duties & Responsibilities
Provide individualized support with housing stability, public benefits, employment readiness, and basic financial literacy.
Respond to resident concerns, including mediation, conflict resolution, and crisis support.
Partner with local service providers to ensure culturally appropriate services (e.g., senior programs, food access, wellness programs).
Coordinate food distribution and connect residents experiencing food insecurity to local food banks.
Develop inclusive resident engagement strategies through one‑on‑one outreach, resident meetings, and community events.
Facilitate workshops, orientations, and presentations in both English and Cantonese.
Collaborate with Property Management to support residents at risk of eviction or facing safety concerns.
Maintain accurate case notes and reporting in EBALDC’s data systems.
Qualifications Resident Services Coordinator I
0–2 years’ experience in social services, community engagement, or housing‑based programs.
Requires closer supervision and training; may lead smaller resident programs.
Resident Services Coordinator II
2–4 years’ experience in social services, community engagement, or housing‑based programs.
Demonstrated ability to independently manage caseloads and resident activities with minimal supervision.
Shared Requirements
Bachelor’s degree in social work, psychology, public health, or related field (equivalent experience considered).
Fluency in Cantonese (speaking, reading, and writing).
Strong written and oral communication skills in English.
Familiarity with immigrant‑serving resources and senior support programs.
Proficiency with Microsoft Office and case management systems.
CPR/First Aid certification (training provided if not current).
Must pass DOJ and criminal background checks.
Other Section Titles (concise)
Resident Support & Individual Assistance (60%) – see responsibilities above.
Community Engagement & Leadership Development (15%) – see responsibilities above.
Partnership & Property Management Coordination (15%) – see responsibilities above.
Data Management & Reporting (10%) – see responsibilities above.
Preferred Knowledge, Skills & Abilities
Minimum 2+ years of experience in social services, housing support, or community‑based programs.
Bachelor's degree in related field preferred.
Strong written and oral communication skills.
Ability to manage conflicts and provide crisis intervention.
Cultural competency and experience working with diverse, low‑income communities.
Strong organizational skills and ability to manage multiple priorities.
Knowledge of Resident Services coordination best practices and trauma‑informed care principles.
Technical Proficiency
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Experience using data management systems for tracking resident services.
Knowledge of Salesforce preferred.
Certifications & Compliance
CPR & First Aid certification (provided by the organization if needed).
Must pass a criminal background check.
Safe food handling certification (provided by EBALDC if needed, renewed annually).
Salary Range RSC I $51,450–$57,750 | RSC II $55,650–$65,100 (Annually)
Travel Able to work at multiple building sites.
What You’ll Do
Provide individualized support with housing stability, public benefits, employment readiness, and basic financial literacy.
Respond to resident concerns, including mediation, conflict resolution, and crisis support.
Partner with local service providers to ensure culturally appropriate services.
Coordinate food distribution and connect residents experiencing food insecurity to local food banks.
Develop inclusive resident engagement strategies through one‑on‑one outreach, resident meetings, and community events.
Why Join EBALDC?
Competitive salary and benefits package.
Ongoing training and professional development.
Inclusive, mission‑driven workplace.
Opportunity to make a meaningful impact in Oakland’s Chinatown community.
Outstanding Benefits and Other Information EBALDC offers excellent benefits: it pays up to 100% of employee premiums and 60% of dependent premiums for Medical, Dental, Vision, LTD and Life, EAP, Retirement, Paid Time Off, CA Paid Sick Leave, Holidays and wellness Days off for all eligible employees.
Equal Employment Opportunity: EBALDC is a fully compliant EEO employer and welcomes applicants from all backgrounds. The organization is committed to diversity, equity, and inclusion (DEI) as core values and practices.
This position qualifies for the federal Public Service Loan Forgiveness (PSLF) program. As a nonprofit employer, EBALDC is a qualified organization under the PSLF program, which may allow eligible employees to receive forgiveness on certain federal student loans after meeting program requirements.
All candidates will be subject to a background check as a condition of employment. Please DO NOT CALL – only apply online. EBALDC is an EOE Employer.
#J-18808-Ljbffr