CK Supply
Customer Service & Counter Sales – CK Supply
CK Supply
How You Will Make a Difference Participate in day‑to‑day customer service, inside sales, and on‑site sales activities. Handle all aspects of the customer experience—over the phone, in person, and through email—while ensuring a high level of satisfaction and technical know‑how. Support Inside Sales by preparing quotes, processing orders, coordinating with vendors, and assisting customers with product selection and availability. Provide warehouse support as needed, including order picking, staging, inventory handling, and maintaining an organized and safe work environment. This role represents all of the company's products and services within the Welding, Gas, and Specialty Gas industry while staying current with industry regulations, guidelines, and compliance requirements.
Success Essentials
Be friendly and outgoing to all customers and guests
Be self‑motivated and able to work independently after being fully trained
Use creative and innovative problem‑solving to assist customers with problems in a safe and responsible manner
Provide knowledgeable product information and an exceptional customer experience every day
Primary Duties And Responsibilities
Engage with a wide variety of customer requests while thinking on your feet, troubleshooting, resolving conflicts and exceeding expectations for everything the company has to offer
Provide "on the spot" creative solutions for customer issues in the industrial as well as the specialty gas fields as needed
Become an expert at everything CK Supply offers through training opportunities and taking the initiative to ask questions
Organize, clean, and maintain the showroom and retail area of responsibility to ensure a pleasant experience for all customers and guests
Perform effectively under stress, while maintaining a positive and professional attitude
Be willing to wear multiple hats and go above and beyond to get the job done to assist the customer including troubleshooting issues over the phone on a regular basis
Exercise sound judgement and business acumen to make decisions that will improve results and help surpass goals for the company
Assist with Inside Sales and in the Warehouse as needed
Communicate with the customer's Account Managers to coordinate pricing and to discuss leads and quotes
Follow and enforce all safety guidelines and requirements including proper personal protective equipment for employees and visitors
Adhere to the CK Core Values through behavior and words
Other duties, as assigned, within the job classification and business
Qualifications / Requirements
High School Diploma or equivalent, required
5 years of customer service experience in same or similar industry, preferred
Experience within the welding and specialty gas environment is a plus
Experience in quality control, strong math background, analytical or ability to communicate standards and attention to detail is a must
Ability to learn and use computer software programs fast and accurately
Ability to use a cash register and provide correct change
Physical Requirements
Prolonged periods working on feet performing repetitive actions that entail frequent bending and stooping.
Ability to read, count and write accurately to complete paperwork
Must be able to verbally communicate with the rest of the production team and with customers.
Must be able to hear customers to help them with their needs.
Must be able to lift or move products up to 75 pounds at a time.
Visual acuity as needed to read instructions, operate machines, and inspect parts produced.
Why You Will Love Working Here Headquartered in St. Louis, MO, CK Supply Inc. has been the definitive source for metalworking and gas related technologies for 75 years. As the largest independent distributor of welding and gas products in Missouri and downstate Illinois, we distribute a full line of industrial welding and gas related equipment focusing on product quality, best in class service and family values.
CK is growth minded, looking to be the dominant distributor of gas and welding supplies in the Midwest by doubling in size within the next ten years! With this growth will come new opportunities, with a promote-from-within culture leading the way.
Our mission is to provide CK employee‑owners with a safe work environment that is challenging, productive, fun and rewarding.
Benefits:
Competitive salary
Employee and Family owned
Open‑book management
Company focus on developing employees through training
Strong brand and reputation in the market
Competitive Medical, Dental, Vision, Long‑Term Disability
Company‑Paid Short‑Term Disability & Life Insurance
HSA Account with Company Contribution
Flexible Spending Account
Employee Assistance Program
Tuition Reimbursement Program
ESOP (Employee Stock Ownership Plan) Retirement Plan
401(k) with company match
15 Days Paid Time Off
Cee Kay Supply, Inc. and any subsidiaries are Equal Opportunity Employers (EOE).
Salary: $24.00 - $27.00 per hour
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How You Will Make a Difference Participate in day‑to‑day customer service, inside sales, and on‑site sales activities. Handle all aspects of the customer experience—over the phone, in person, and through email—while ensuring a high level of satisfaction and technical know‑how. Support Inside Sales by preparing quotes, processing orders, coordinating with vendors, and assisting customers with product selection and availability. Provide warehouse support as needed, including order picking, staging, inventory handling, and maintaining an organized and safe work environment. This role represents all of the company's products and services within the Welding, Gas, and Specialty Gas industry while staying current with industry regulations, guidelines, and compliance requirements.
Success Essentials
Be friendly and outgoing to all customers and guests
Be self‑motivated and able to work independently after being fully trained
Use creative and innovative problem‑solving to assist customers with problems in a safe and responsible manner
Provide knowledgeable product information and an exceptional customer experience every day
Primary Duties And Responsibilities
Engage with a wide variety of customer requests while thinking on your feet, troubleshooting, resolving conflicts and exceeding expectations for everything the company has to offer
Provide "on the spot" creative solutions for customer issues in the industrial as well as the specialty gas fields as needed
Become an expert at everything CK Supply offers through training opportunities and taking the initiative to ask questions
Organize, clean, and maintain the showroom and retail area of responsibility to ensure a pleasant experience for all customers and guests
Perform effectively under stress, while maintaining a positive and professional attitude
Be willing to wear multiple hats and go above and beyond to get the job done to assist the customer including troubleshooting issues over the phone on a regular basis
Exercise sound judgement and business acumen to make decisions that will improve results and help surpass goals for the company
Assist with Inside Sales and in the Warehouse as needed
Communicate with the customer's Account Managers to coordinate pricing and to discuss leads and quotes
Follow and enforce all safety guidelines and requirements including proper personal protective equipment for employees and visitors
Adhere to the CK Core Values through behavior and words
Other duties, as assigned, within the job classification and business
Qualifications / Requirements
High School Diploma or equivalent, required
5 years of customer service experience in same or similar industry, preferred
Experience within the welding and specialty gas environment is a plus
Experience in quality control, strong math background, analytical or ability to communicate standards and attention to detail is a must
Ability to learn and use computer software programs fast and accurately
Ability to use a cash register and provide correct change
Physical Requirements
Prolonged periods working on feet performing repetitive actions that entail frequent bending and stooping.
Ability to read, count and write accurately to complete paperwork
Must be able to verbally communicate with the rest of the production team and with customers.
Must be able to hear customers to help them with their needs.
Must be able to lift or move products up to 75 pounds at a time.
Visual acuity as needed to read instructions, operate machines, and inspect parts produced.
Why You Will Love Working Here Headquartered in St. Louis, MO, CK Supply Inc. has been the definitive source for metalworking and gas related technologies for 75 years. As the largest independent distributor of welding and gas products in Missouri and downstate Illinois, we distribute a full line of industrial welding and gas related equipment focusing on product quality, best in class service and family values.
CK is growth minded, looking to be the dominant distributor of gas and welding supplies in the Midwest by doubling in size within the next ten years! With this growth will come new opportunities, with a promote-from-within culture leading the way.
Our mission is to provide CK employee‑owners with a safe work environment that is challenging, productive, fun and rewarding.
Benefits:
Competitive salary
Employee and Family owned
Open‑book management
Company focus on developing employees through training
Strong brand and reputation in the market
Competitive Medical, Dental, Vision, Long‑Term Disability
Company‑Paid Short‑Term Disability & Life Insurance
HSA Account with Company Contribution
Flexible Spending Account
Employee Assistance Program
Tuition Reimbursement Program
ESOP (Employee Stock Ownership Plan) Retirement Plan
401(k) with company match
15 Days Paid Time Off
Cee Kay Supply, Inc. and any subsidiaries are Equal Opportunity Employers (EOE).
Salary: $24.00 - $27.00 per hour
#J-18808-Ljbffr